Complaints

• Initial Complaint

  04/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have never experienced a more poorly run business. For almost two weeks my wife and I called to inform the company we are moving from our home on April 30. We wanted to make sure service was cancelled at that time, and to make sure we paid our **** to cover any past due and service till the end of the month. Every call goes to voicemail where we left detailed messages of what we wanted to do. No one from the company ever contacted us. On April 8, I noticed our trash and recycling bins were taken away. The company took our bins three weeks early. So now I have to find a new trash service just to get through three weeks and pay them, because Greenway Carting refused to return our calls and tell us how much we needed to pay to get through the month.

  Business response

  04/08/2022

  You failed to pay the **** and are wondering why the containers where removed? 

  Customer response

  04/12/2022

   
  Complaint: 17003809
  
  I am rejecting this response because:  We contacted your business several times over two weeks asking what amount we needed to pay as we are moving at the end of the month.  We wanted to make sure you as the business received the proper payment to cover that time frame and then cancel service.  The issue was never about not paying.  And we stated that on every vm that we wanted a total amount to pay to get through the end of the month.  But as always, no one ever picks up the phone and no one ever responded to a phone call.  This situation could have been avoided if ANYONE from the company would have just given us the total amount to pay.  We had been with this company for seven years and always paid our bills.  You never had any complaints from us and you never had any issues with us.  Why now would we want to jeopardize that relationship by not paying???
  Sincerely,
  
  Dacovan Cloud

  Business response

  04/12/2022

  It seems clear that you received the ****, knew it was due and decided to not pay the balance, this inaction resulted in our equipment being removed. By wasting the better business bureau's time with such a complaint when services were provided, it can only be assumed you consider yourself special and worthy of a different service than any other person who fails to pay their ****.  

  Customer response

  04/12/2022

   
  Complaint: 17003809
  I did receive a ****. And it states services from April 1 through June 30.  And as we stated every time in our calls to you,  l will not be here after April.  Which means if we paid for *** and paid for ***** we would be paying you for services not rendered. Because the house would be vacant.   Someone could have responded with a prorated **** amount that just covers the month of April.   Someone could have responded and said to pay the entire **** and we'll refund the difference once service was cancelled.  Someone could have responded and said you still have to pay the entire quarter even if you aren't there.  Unfortunately, your **** does not state what to do for billing disputes if services will be cancelled before the end of that three-month period.  It doesn't state what needs to be done to schedule a cancellation.  All it did, is give a phone number.  And we used it.  And all we asked was for someone to confirm the amount we needed given the short time we had left.  So please answer, if we had no intention of paying the ****. why we would spend days leaving numerous messages to discuss the ****?  If we had no intention of paying the **** then why would we spend days asking if we needed to pay a prorated amount.  And most importantly of all, why could no one just respond via phone or email, or letter, whatever, to our query so we could make sure you were paid the right amount?  Whatever that amount would be. And its not like we waited right before you cancelled service to bring up the ****.  We tried for two weeks.  Once we found out at the end of March that we would be leaving, we started calling you to discuss the matter. 
   And you say Im wasting the BBB's time with this. Unfortunately this seems to be the only way to have a dialogue.  You don't communicate any other way. 
  
  

  Business response

  04/14/2022

  You've been canceled, due to nonpayment.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩