Credit Union
Marine Federal Credit UnionFind BBB Accredited Businesses in Credit Union.
Reviews
3 Customer Reviews
Review from Richard A
1 star11/22/2024
This is a terrible financial institution. I’ve had nothing but problems from them since day 1. What really pushed me to change financial institutions was when they stole money out of my account. I had just changed careers and specified I was tight on funds. I had informed them that I was inquiring about refinancing a vehicle loan with them to get all my finances under one roof. They asked me if ****** ****** was my spouse because there was a negative unpaid balance on my account. I had told them she was, and I’d speak with her about that. They had informed me that it may cause issues processing my loan. I had stated that’s fine, but let’s see first if you guys could offer me a better rate. The next morning, when I had checked my account, they had taken her negative balance from my checking account. When contacted, they refused to reimburse the fees. I was told she’s your spouse and your money is her money. I had reached out multiple times about enrolling in the MRAP program to avoid my account going to collections. I had asked if they would please remove the overdrafted feeds associated with the transaction I did not authorize so I could afford the monthly payments. They denied removing the fees and demanded that the money be refunded immediately. Now I’m being told I can no longer make payments on my secure credit card or loan because I cannot have access to my account. I will be informing all my customers and close friends of how terrible they are. I’ll also be contacting military instillation Camp Lejune, NC, that they are a scam and requesting for them to be listed on the blacklisted forums.Review from Jessica S
1 star12/26/2023
I opened a bank account here about 2 years ago and am soooo glad I still have my account in the state I moved here from. The phone customer service is terrible, they constantly interrupt and assume what you're going to say and then when my card didn't work after we had set it up IN the branch, the *** didn't work even though it had been activated and noone was there to answer the phone, they close regular hours like they don't even have a call center so people who work regular hours can't communicate with anyone to resolve problems after 5 and the branch that I went to withdraw $2000 from said they didn't even have it available and I had to use the **** I am continuing to look for a decent credit union around here.. God forbid you get fraud charges and need a new card.. if that happens all of your mobile notifications get reset to you receiving none at all. I guess SECU is supposed to be really good compared to these guys.
Marine Federal Credit Union Response
12/27/2023
Thank you for your letter. We can neither confirm or deny that the person noted is a member of the Credit Union; and we cannot respond to any other statement in your letter per the ************************************ Act and 10CFR ****. If the person in question is a member of our Credit Union, we will respond to him/her directly as required by applicable laws.Review from Forrest A
1 star04/14/2022
My debit card is being declined, When calling MFCU there is no one to help during normal banking hours or after hours without a 30+ minute wait. If I didn't have another way to pay for services like gas and food with a Credit Card this would be a bigger issue, as my debit card has stopped working. No one at the bank has bothered to call or email me about why it is being declined. I have banked with them for over 5 years and constantly have issues with their customer service. It's a pretty sorry bank, I have to drop them asap, terrible service.Marine Federal Credit Union Response
04/15/2022
Thank you for your letter. We can neither confirm or deny that the person noted is a member of the Credit Union; and we cannot respond to any other statement in your letter per the Graham-Leach-Bliley Act and 10 CFR 1016. If the person in question is a member of our Credit Union, we will respond to him/her directly as required by applicable laws.
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