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Complaint Details
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Initial Complaint
04/18/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
We purchased a home from this company just over 12 months ago. For about 10 of those months there were no issues. But on the 11th month we began to have power issues; the lights would flicker, the breaker switches would trigger, and power would randomly cut out. This issue occured within the warranty timeframe, so we scheduled a repair with the office. However the repairman (a company hired by Atlantic Construction) arrived they looked around and said everything is fine, this isn't a big issue and it won't get worse and casually blamed the power company. We assumed this was the case, in good faith, and followed the advice of contacting the power company of the issues worsened. This last week the issues got worse frequency of the power fluctuations increased. As this occured we called the power company and they said is wrong and recommended seeking an electricians opinion. We then called independent electrician for a second opinion and they had bad news. They said it was possible wiring was installed incorrectly and that this needs to get fixed as soon as possible. Atlantic Construction did not follow through with their warranty guarantee, the communication from the company was terrible and the actual construction of the home by the company is subpar. As active duty military I do not have the time to be able to resolve these issues and expected Atlantic Construction to honor their warranty and have someone look into the issues I outlined in our sparce communication. I was wrong and used their internal hires to get out of repairing an issue they initially caused.
Business response
05/13/2024
Sorry we never got an email on this one from the BBB. We resolved the problem the week of April 22. ******************* at *************** is completed.
Initial Complaint
10/17/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I bought this property early August 2022 and began to have what I believed to be low water pressure in the guest bathroom on day one. I paid no attention to it, as I am new to the area and figured this was how all toilets in Onslow County function. By October, the toilet was completely clogged. I called a plumber and left the builder out of the process, as I believed that this was self-induced. The plumber pulled out construction debris that Atlantic Construction workers had thrown down the toilet. This debris was causing the “low water pressure.” I was charged 435 dollars. I contacted Atlantic Construction with pictures of the debris, a video of it being pulled out of my pipes, and the bill. They have refused reimbursement and stated verbatim that “we feel we are not responsible for this bill.”Business response
10/18/2022
We have a warranty process that is explained at the home orientation. We also post all contact numbers on a sticker located in the electrical panel box(which includes the plumber). We didn't receive any calls, emails, etc. about this situation until after a plumber(hired by the home owner) went to the home and the work was completed.Customer response
10/18/2022
Complaint: ********
On 24 Oct 2022 Atlantic Construction agreed to cover the cost of the plumber that I had previously incurred. ****** was very helpful, and contributed to a very positive customer experience. This issue has been resolved in a professional manner, and I would like to thank all parties involved.
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Get a QuoteCustomer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.
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