Reviews

Worst experience I've had with home renovation EVER! The sales representative that showed up to our house was good. We thought we were getting a close (not perfect) match to existing flooring. 1. We were told by the sales **** it was a family owned business and it was made to sound like a father/son small business. 2. Prior to the install, I asked for pictures of the sample for peace of mind. That idea was rejected. I was told the flooring would be shown the day of install. I was not comfortable with that and expressed that. Still no picture given.3. Day of installation: I am a disabled veteran of the ****. I have health issues that cause me to not sleep well. I was tired and my husband decided not to wake me when the installers (3rd party hire) arrived. He thought it was the correct flooring. I woke to all of the noise and opened my door to find it blocked by the furniture they moved in front of it. I could see a little and immediately did not think it was the right flooring. 4. We halted the install verbally by speaking to the "Highest Person Involved (HPI)." He told us that since my husband said it was ok, they proceeded and it could not be changed. I persisted in the conversation trying to get the situation righted. This ***** became rude and condescending. I hung up refusing to listen to his rudeness any longer. He called back and pretended to be the other **** we spoke to and slipped up by saying something that outed him as the ***** and we asked who we were speaking to again because the call turned rude again. He then identified himself as ***** and began telling us there was no resolution to the issue. 5. They left dust covering on furniture, TV and other items because no prep work was done to protect our things.6. One last thing: To be transparent, I did get very upset at the end of the last call and used language I should not have. I regret that.VERY UNPROFESSIONAL, RUDE, HPI LIED, CONDESCENDING, WOULD NEVER RECOMMEND.

Great job on floors and financing and customer service wow

My Go-Flooring experience was great! We redid our entire first floor and stairs. Our salesman was prompt, knowledge and not pushy at all. We decided to install and the job was scheduled soon afterwards. The installers contacted me when enroute, arrived on-time, and were polite and professional. They tore out 4 different types of flooring and replaced it with one beautiful vinyl plank. I love it. They cleaned up afterwards and were done in a day! Only negative, I expected a personal walkthrough from the ***************** project manager as is stated on the contract but only received a phone call. The lead installer did the walkthrough. I guess he was also the ** Project manager.

The job was well done..My floors are beautiful and l enjoy looking at them everyday.

Love the floor, worker were clean, nice kept a clean work place and did a great job

Excellent work, prompt, professional and low cost work for a professional job. Highly recommend go flooring.

The floors came out good, not great; but, the installation and communication were horrible. The installers would say one thing, the salesperson something else, and the project manager had a story all his own.A positive point is that the installers brought my attention to a building error that needed to be taken care of before properly laying the floors.At one point we were told that we'd have to leave our home and stay somewhere else. No worries, I would not and did not leave my home. Besides no one offered to pay for the lodging that would include my 100lb Rottweiler. When complaining, I was put in touch with their resolution specialist. She was LESS THAN helpful and failed to stay in contact when she stated that she would, going several hours and overnight without returned communication.The company manager hid behind another in his office when I called to speak with him. The "go-between" spoke with me so that the main guy understood what was being said. Finally, I asked if he was there, which he was, and we all spoke. This was SO VERY CHILDISH on every level.Also, I am accustomed to the project manager coming in to inspect the final work. This did not happen. Instead, I was reached via phone call.When paying for this type of home improvement, I EXPECT all to happen correctly and professionally. Far too often they put their tools on my furniture and fireplace area (freshly painted).Go Flooring did NOT clean afterward as so stated by the sales rep and contract. I did not expect flawless cleaning, but I did expect something.We recently reached out to the project manager regarding unfinished areas. The skirting board is lacking in many areas. When this was initially brought to their attention, the ** stated he would look into this and call us back. He did not. Instead, we continued to call and he acknowledged that it was unfinished. He eventually changed his stance and denied any further work being needed.I do NOT recommend this company.

I would like everyone to know my total experience with this company has been a 10 star if I could give them that!!The consultation was very warm and friendly, and I do believe very competitive prices! I signed my contract that day and was called that evening. My flooring was installed today.!! Install team was awesome! They moved my furniture took out the carpet did the job and cleaned the floor. I would recommend this company to anyone looking for a quick, beautiful job.!! Thank you, Go Flooring!