Complaints

• Initial Complaint

  12/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ***** is the true definition of knock someone while their down.I found myself in need of a divorce/custody attorney. I consulted and hired *****. She informed me of what the retainer fee would cost and of course I paid. She then charged me an obscene amount unnecessary fees on top of the initial ******* not expect to be in direct contact with *****. I had two meetings with ***** prior to a very important court date. The first meeting she was almost 45 minutes late for. Once she arrive to the office for the meeting, she never provided me with her undivided attention. She walked around the office the entire time letting her dogs in and out the door. She even took the time to clean dog pee up off the floor during our meeting. She never opened my file to document anything I was explaining. That should have been a RED flag at that moment however I was hopeful I would get something more during court. The second meeting took place over the phone. While discussing the case via phone, she informed me that she didn't know certain details about the case because she hadn't spoken to ********She showed up to court unprepared. Her notes consisted of the timeline that I prepared and sent over to her and nothing more. She even informed me that she would like to settle because she had another court appearance the same day in another county. She allowed his attorney to belittle me without ever objecting even though she had the facts right in front of her.I never felt like I was the priority. This world needs more attorneys with better morals and empathy for their clients. I would have had more respect for her if she would have just declined to take my case if she knew she would represent me like this.She showed up to every appointment/court date late and unprepared.I was completely hands on in preparing my own case and she never took the opportunity to review the data prior to entering court.I have since had to hire other legal to represent me and play catch up.

  Business response

  12/12/2024

   

  Thank you for sharing your thoughts. We have gotten many positive results for our clients and are sorry to hear that you feel your expectations weren't met. We encourage you to reach out to us directly.

   

  
  

  Customer response

  12/13/2024

   
  I am rejecting this response because: This response was careless and cold. The small amount of time that ***** spent on my case reflects this kind of response. However, I did reach out to your office several times over the last week and received no response. 
  
  

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