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Business Profile

Hospital Supplies

Carolina's Home Medical Equipment, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hospital Supplies.

Complaints

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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Complaint Status
Complaint Type
  • Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    My doctor told me I may need a CPAP machine, and they referred me to this company. When talking with them, I was assured that my insurance would cover everything that they talked to my insurance, and there would be no out-of-pocket costs for me. Sixty days after working with them, I get a bill in the mail for $534.54, I call them immediately and say I don't understand, I was told multiple times there would be no out-of-pocket costs for me. They said, sorry about your luck your insurance didn't cover it. I said, you told me multiple times they would, and I wouldn't have gotten it if you told me from the beginning I would be charged this. I then came into the office, and returned everything and asked to speak to a manager about billing. I was told to call number that billing wasn't handled there. I called from the parking lot, no answer and left a voicemail. About an hour later, billing called me and I explained the situation, and I was told from billing it wasn't their call I needed to talk to a manager and they would have a manager call me. Since then, I have called back multiple times and left multiple messages and no one has called me back. Wanting to resolve this and get the money back that they charged my HSA card automatically.

    Customer response

    10/11/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 
  • Complaint Type:
    Billing Issues
    Status:
    Answered
    Charges they have charged me and refuse to give me an itemized list of these charges and why. I think they are scamming people and I want them to stop.

    Business response

    04/24/2024

    Hi ********************,

    Our front desk receptionist received a call from you on 04/03/2024 at 3:34, which is when you called in with billing questions. With this being outside of her scope and ability, our front desk receptionist documented your call and requested a member from our billing department to call you back to answer your question(s). That same day at 4:05 pm our ****************** representative called you back and left a voicemail. 

    Upon receiving your BBB complaint, I inquired to our billing representative to see if she had heard from you.

    Apparently, it looks like you left her a voicemail on 4/23/24 saying it was the 3rd vmail you had left and then she also received a call from you again earlier today 4/24/24. I hear that our billing rep did make contact with you today. Unfortunately, our billing department's system was down Monday (04/22) and Tuesday (04/23) of this week. I apologize for the delay in response from this. 

    Have your questions/concerns been answered? 

    Best-

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