Complaints

• Initial Complaint

  02/15/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  More information is available on this Trustpilot review:*********************************************************** I wanted to order a 60Nm drill from Greenworks Italy website. The recipient was my partner. I added my credit card information and submitted the order. The order resulted in an error but my credit card was still charged for ***** Euros. It has been 2 weeks since the incident. I have been trying to contact Greenworks customer services but could not reach anyone. There is no phone number to contact and nobody seems to care.

  Business response

  02/18/2025

  as this was an order on a European site the customer must contact the ** team.  There is a contact us link that can be used on the ************************* site.  We cannot see any activity on that site.. 

  Customer response

  02/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  
  Meanwhile, Greenworks IT customer service team contacted me, and the issue is resolved. It was just unfortunate that I had to wait 2 weeks, I hope that Greenworks can improve their customer service. I am satisfied with the products and I have many Greenworks tools already. I am disappointed to find out about the poor customer service availability. 
  

• Initial Complaint

  02/08/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Order number ************* was never received. The company is difficult to contact. I am do a refund for what I did not receive. It is that simple.

  Business response

  02/10/2025

  I have forwarded all details to our Order team to investigate... We have not received a call from this customer since Dec 13.. customer to call ************  case # 01851480

  Customer response

  02/11/2025

   
  I am rejecting this response because:
  Greenworks refunded a partial amount but kept $60 as a fee for refunding my payment on merchandise that was never received. I will not accept that.

  Business response

  02/11/2025

  I have forwarded the customers comments to our order management team for review.

  Customer response

  02/11/2025

   
  I am rejecting this response because Greenworks appears to be delaying the refund for no reason specified. They have not provided any reason why a partial refund would be appropriate. They are keeping $60 because they want to. For this they will earn a ******* video detailing their business practices.
  

  Business response

  02/12/2025

  The customer refused the shipment as per ****** this is considered a return and therefore the shipping amount is removed from the refund..return policy is posted on our website.

  Customer response

  02/13/2025

   
  I am rejecting this response because:
  Greenworks is uninformed. The shipment never made it past **** because of two weeks of severe weather. At one point ***** lost track of it. Check the tracking details. ***** does not allow refusal of a package until delivery is attempted. Since it never made it to New York refusal would not have been possible. This was not a refusal. You owe me $60.

  Customer response

  02/13/2025

   
  I am rejecting this response because:

   

  Date Sent: 2/13/2025 1:23:30 AM
   
  I am rejecting this response because:
  Greenworks is uninformed. The shipment never made it past **** because of two weeks of severe weather. At one point ***** lost track of it. Check the tracking details. ***** does not allow refusal of a package until delivery is attempted. Since it never made it to New York refusal would not have been possible. This was not a refusal. You owe me $60.
  

  
  

  Business response

  02/13/2025

  with further investigation the customer called ***** to refuse the shipment before they could attempt to delivery, this is considered a refusal.. Customer called and advised he would be out of the country when items were expected and we could not stop the shipment.  Customer called ***** to refuse and the items were returned to us.  NO further action can be taken

• Initial Complaint

  01/20/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I thought three power tools two batteries and two chargers the company will not replace a battery that's supposedly has a tier warranty even though I only bought it 6 months ago because I don't remember which power tool the battery came with. All the tools use the same batteries and I interchange them so it's impossible to narrow down which one it was shipped with. The One battery stopped working before I even paid off the credit card bill I used to buy it with. Attached is a screenshot with the purchase dates well short of the two years they're warranty claims

  Business response

  01/27/2025

  customer chatted with our team and an order was placed for a battery.. we require all the unit/battery/charger details to ensure we are replacing the correct component... the serial #'s will help us to match them up since the warranty resides with the unit the battery/charger came with... 

  Customer response

  01/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.  However I wouldstill like to note that if having the tool in possession to be able to request warranty issues the resolved for the battery you cannot claim that the battery has a separate warranty from the tool.  The battery has its own serial number and that should have been enough to get the replacement I still feel as though it's an undue hardship to have to clean out your shed to find the tool the battery was sold with.  I understand you made an exception in my case I feel like if I did not contact a better Business bureau you would not have upheld your end of the warranty. 
  
  Thank you. 
  

• Initial Complaint

  01/05/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased an early production model of a 30 Greenworks riding mower for $3,200 w/ a 4 year warranty. When I first received it, I noticed that it was missing a frame bolt in the rear, contacted them, but they didnt have a part. It was working adequately for about 3 months, but then I started having problems with cut quality. It would often create swirl marks, scalps and gashes in my lawn. I opened up a warranty claim and paid to send it to an authorized service center. It sat there for a month (and was left outside in the sun and was rained on). Since there is no damage or malfunctions, the only troubleshooting they did was a visual and test mow (on a different grass type). They said it was in-spec and closed the case. They told me to pick it up and gave me a new blade to see if it improved things, unfortunately, its just as bad (at all heights of cut), and it needs a full factory refurbishment or I need a replacement unit. I cant even sell it as is, because of the manufacturing defects.

  Business response

  01/09/2025

  Customer was contacted by a Supervisor in our call centre and an email was sent back to customer.  We have forwarded all details to our technicians for review.

  Customer response

  01/10/2025

   
  I am rejecting this response because:
  
  The business's comment lacks resolution to address the central issues with my warranty claim. After the poor cut quality was not resolved, I attempted to re-open the original claim. However, because the business closed the case without any repair or resolution, I was forced to initiate a new warranty claim through customer service.

  The only contact I received from Greenworks during this process was an email requesting additional photos of the machine, which I promptly provided. It has now been five business days since I submitted the requested documentation, yet they continue to state there is no problem.  Despite following their recommendations, the cut quality remains unacceptable. I had an independent mechanic inspect the mower today, and both of them identified a defect in the motor blade, stating it is not spinning at its rated speed.  They also stated that on one side of the deck, the blade was higher/lower by ~1/4"
  
  For the brief time the mower has been operated, it has been used fully in accordance with the manufacturers guidelines as outlined in the user manual. The ongoing issue with the cut quality remains unresolved, and the unit is not performing as expected for a product of this price point and warranty coverage.

  I am seeking a full factory refurbishment of the mower or a replacement unit under the terms of the warranty. If neither is feasible, I request that the company provide a full refund as a resolution, given the ongoing performance issues that render the mower unsuitable for its intended use.
  
  
  

  
  

  Business response

  01/10/2025

  Customer has been in communication with our team regarding this and there is no further action by our team.. 

  Customer response

  01/10/2025

   
  I am rejecting this response because:
  

  No they are not. 
  
  This was the response they gave me:
  
  "We thank you for your patience. 
  
  Upon reviewing the deck and conducting a thorough inspection, we can confirm that there is no issue with the deck itself. It is neither unbalanced nor misaligned. The marks you've observed in your lawn appear this could be a result of tire pressure or tire tracks rather than any malfunction with the mower.
  
  "
  
  As per the user guide, tire pressure was checked and accurate to the rated PSI.  The images I supply show horrible cut quality.  It's not acceptable, and I have been getting complaints from neighbors and HOA.
  

  As a resolution, I am seeking one of the following:
  A full factory refurbishment of the mower.
  A replacement unit under the terms of the warranty.
  If neither option is feasible, a full refund given the ongoing performance issues and the mower's unsuitability for its intended purpose.
  

  Business response

  01/16/2025

  At this time we are working out a consultation with our tech team and the customer... emails have been sent and update will be communicated as soon as available.

  Customer response

  01/20/2025

   
  I am rejecting this response because:
  After Greenworks failed to act on a second visual inspection (requested photographs I sent them), I requested customer service to escalate the issue and subsequently received an email from **** *. Initially, she stated that she agreed with the findings from the first inspection (i.e., she did not acknowledge the obvious defects in cut quality). However, she mentioned the possibility of a third inspection at the **************. Since the corporate headquarters is not a manufacturing facility, I inquired about the resources they would have and how the outcome or resolution might differ from the first inspection conducted by the authorized service center.
  A business week later, I had not received a response. It has since become clear that Greenworks is failing to uphold accountability in honoring their warranty process. Therefore, a Letter of Formal Resolution Request, outlining my desired outcome per Greenworks' warranty policy (a new replacement or refund), was sent via certified mail and delivered to their corporate headquarters on 1/16/25.
  As of today, the warranty claim remains unresolved.
  
  
  

  Customer response

  01/21/2025

   
  I am rejecting this response because:

   

  Date Sent: 1/20/2025 4:46:29 PM
   
  I am rejecting this response because:
  After Greenworks failed to act on a second visual inspection (requested photographs I sent them), I requested customer service to escalate the issue and subsequently received an email from **** *. Initially, she stated that she agreed with the findings from the first inspection (i.e., she did not acknowledge the obvious defects in cut quality). However, she mentioned the possibility of a third inspection at the **************. Since the corporate headquarters is not a manufacturing facility, I inquired about the resources they would have and how the outcome or resolution might differ from the first inspection conducted by the authorized service center.
  A business week later, I had not received a response. It has since become clear that Greenworks is failing to uphold accountability in honoring their warranty process. Therefore, a Letter of Formal Resolution Request, outlining my desired outcome per Greenworks' warranty policy (a new replacement or refund), was sent via certified mail and delivered to their corporate headquarters on 1/16/25.
  As of today, the warranty claim remains unresolved.
  

  
  

  Business response

  01/21/2025

  Our ************* Technician called on Jan 17 and left a VM with a number to call to arrange a scheduled visit for a review of his unit... 

  Customer response

  01/21/2025

   
  I am rejecting this response because:
  

  As mentioned previously, I was not provided with details on how a third inspection could lead to a resolution. The most I was told is that they would compare the unit to others, but they do not have the capacity to perform a teardown or repair. The unit has been at an authorized service center for over three weeks, and no repairs have been made to address the issues. At this point, the only acceptable resolution is contained in the letter that was delivered to corporate on 1/16/25.

  
  

  Business response

  01/21/2025

  customer has spoken directly with our service team this morning and is pending next steps for details

  Customer response

  01/21/2025

  Greenworks Team,
  I am rejecting this response because this unit has already undergone three inspections, and no evidence has been provided to suggest a fourth inspection would yield a different outcome.
  
  Summary of prior attempts:
  1.    August 2024:  Unit sent to the ************************* (***) for three weeks. No repairs were made. I requested evaluation by a Greenworks expert.
  2.    September 2024: A Greenworks expert visited the *** and conducted test mows but was unable to identify the issue.
  3.    January 2025: **************** asked me to lift the mower deck and take various images for the engineers review. I was subsequently told that everything appeared fine, and the claim was closed.
  
  The unit was also delivered with three factory defects that cannot be resolved through inspection:
  1)  Missing Rear Left Frame Bolt: The back panel is missing a critical frame bolt, and CS stated fasteners are unavailable. Misaligned components make re-fastening impossible.
  2) Hour Meter Defect: The hour meter inaccurately logs operation time even when the unit is simply charging, not running.
  3) Excessive Steering Play: The steering wheel has noticeable slack, allowing it to turn slightly even after the right wheel reaches its locking limit.
  
  Today, a representative from *********** Corporate HQ proposed rechecking the blade height and comparing the unit's performance to another. However, *********** is a corporate officenot a manufacturing centerand lacks the capacity to diagnose or repair the unit. Liability concerns prevent test mows at my site, further limiting their ability to address the issue.
  

  This unit is fundamentally flawed. It requires replacement with a new unit or return for a full refund. Continuing to deny accountability is unacceptable. After investing over 50 hours of my time troubleshooting, I will not consider or entertain alternative proposals. The only acceptable resolution is the one detailed in my certified letter received by HQ on January 16.

  Customer response

  01/22/2025

   
  I am rejecting this response because:

  Date Sent: 1/21/2025 5:27:43 PM
  

  Greenworks Team,
  I am rejecting this response because this unit has already undergone three inspections, and no evidence has been provided to suggest a fourth inspection would yield a different outcome.
  
  Summary of prior attempts:
  1.    August 2024:  Unit sent to the ************************* (***) for three weeks. No repairs were made. I requested evaluation by a Greenworks expert.
  2.    September 2024: A Greenworks expert visited the *** and conducted test mows but was unable to identify the issue.
  3.    January 2025: **************** asked me to lift the mower deck and take various images for the engineers review. I was subsequently told that everything appeared fine, and the claim was closed.
  
  The unit was also delivered with three factory defects that cannot be resolved through inspection:
  1)  Missing Rear Left Frame Bolt: The back panel is missing a critical frame bolt, and CS stated fasteners are unavailable. Misaligned components make re-fastening impossible.
  2) Hour Meter Defect: The hour meter inaccurately logs operation time even when the unit is simply charging, not running.
  3) Excessive Steering Play: The steering wheel has noticeable slack, allowing it to turn slightly even after the right wheel reaches its locking limit.
  
  Today, a representative from *********** Corporate HQ proposed rechecking the blade height and comparing the unit's performance to another. However, *********** is a corporate officenot a manufacturing centerand lacks the capacity to diagnose or repair the unit. Liability concerns prevent test mows at my site, further limiting their ability to address the issue.
  

  This unit is fundamentally flawed. It requires replacement with a new unit or return for a full refund. Continuing to deny accountability is unacceptable. After investing over 50 hours of my time troubleshooting, I will not consider or entertain alternative proposals. The only acceptable resolution is the one detailed in my certified letter received by HQ on January 16.

   

  
  

  Business response

  01/22/2025

  this is now with our service team as the customer has been contacted directly by them... 

  Customer response

  01/22/2025

   
  I am rejecting this response because:
  service team stated yesterday they could not address the defects I mentioned in previous post.  Please refer to formal resolution request delivered by HQ on 1/16 for acceptable resolution.

  Business response

  01/28/2025

  at this time this issue is with our technician (service team) 

  Customer response

  01/28/2025

   
  I am rejecting this response because:

   

  "Greenworks failed to respond to my formal resolution letter deadline delivered to Executive Relations on January 16th.
  
  The last comment from Greenworks, stating that the issue is being handled by the service team, is inaccurate. The machine remains in my possession and is still defective in numerous ways, as documented in my previous messages.
  
  There has been no resolution. The issues remain unresolved, and this matter cannot be considered resolved or closed. The business has failed to adequately address my concerns. This will be my final reply before escalating the matter beyond arbitration."

   

  ***** *********

   

  
  

  Business response

  02/03/2025

  Customer was offered options to have a service tech come to his home with a unit to compare side by side as well as to bring unit to our office Morganton.. Customer is not willing to cooperate.. 

  This case has been closed

  Customer response

  02/03/2025

   
  I am rejecting this response because:

  Once again, Greenworks continues to evade its responsibility by responding with inaccurate statements. Throughout this warranty claim process, I have been fully cooperative. Despite my repeated efforts, Greenworks has failed to address the issues. As previously stated:

  1. I reported all defects to Greenworks, none of which have been addressed. Additionally, they couldn't send me a missing part that was noted upon **************
  2. I formally opened a warranty claim and paid to send the product to an ************************* (ASC), where it sat for three weeks without any ************
  3. I requested that a Greenworks expert inspect the product at the ***. Although they did, they were unable to determine the ***********
  4. I provided all requested photographs to Greenworks engineers, yet no resolution was offered (and they closed the ************
  5. The CS manager **** M, inquired if I was open to another inspection. I responded with a detailed email explaining how a fourth inspection could resolve the issuebut my email was never **************
  6. As a final attempt, I submitted a formal resolution request to Greenworks' executive relations with reasonable terms. This request was completely *************

  Greenworks' ongoing failure to honor its warranty obligations and lack of responsiveness are completely unacceptable. The hundreds of complaints on this platformmany of which remain unresolvedcombined with their absolutely atrocious reviews and customer feedback further demonstrate a pattern of neglect when it comes to warranty claims and ensuring customers receive reliable, trouble-free ********************. This consistent disregard for consumer concerns reflects poorly on Greenworks' commitment to customer satisfaction and product integrity.

   

  ***** *********

   

  
  

• Initial Complaint

  12/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 12/27/2024, I contacted Greenworks Warranty and asked if they could replace a battery that I purchased at ******. I spoke with a representative who identified herself as *****. I explained that I had already had to have one battery replaced and now I was having problems with another.She asked that I provide the model number and serial number, which I did. The model is ******, and the serial number is ************, dated 05/28/22. She then asked that I read the model number and serial number for the new battery that was replaced. I went to the garage and read it off to her. She then asked if the battery was used for other Greenworks products. I explained I also had a weed eater. She asked that I provide the model number and serial number. I then went into the backyard, into my shed, produced the weed eater, and gave her the model number and serial number. ***** then said she could not confirm what item the batter came from.I explained that at some point I had to replace the weed eater (or blower) from ****** and when I went to replace the item, ****** stopped selling the item with two batteries and the new box only came with one. ****** simply had me retain one of the batteries I had since the original purchase came with two.***** said she spoke with a supervisor who said I would have to return to ****** and ask them to research their records for the original receipts before they could provide a replacement. I dont understand why all the hoops. I simply need my battery replaced by a company that claims it's under warranty. I offered to send them the battery, a picture, or any proof they would like. ***** would not let me speak to her supervisor.Can someone help me get a replacement battery?

  Business response

  12/27/2024

  Customer was asked for the ****** receipt to ensure entire warranty is received.. as there are multiple batteries we would like to match them up with the correct units as the warranty resides with the unit not the battery dates.   Customer was asked to send us the receipt and if not available it can easily be obtained from the ******** As well the date of purchase (with a receipt) may provide extended warranty if applicable.

  Customer response

  12/27/2024

   
  I am rejecting this response because:

  The part is under warranty or not?  I should not have to continue to go through such a hard time trying to get receipts from years ago.  Greenworks opines that ****** can easily get receipts.  ****** says, not so easy.
  
  I spoke to ****** by phone and they were able to find two receipts.  They said they do not contain serial numbers as ********************** indicated they would.  Ive attached both receipts ****** was ablet to locate, but they indicated there could be more and not able to locate them.
  

  
  

  Business response

  01/02/2025

  As we were closed over the holidays the issue was not addressed until today.. I have placed an order for the 4.0 ah battery to be sent out to this customer.. 

• Initial Complaint

  12/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a Greenworks pressure washer from ******. After 2 weeks of using it burst middle of my work. I have the original receipt. So when I took the item to Lowes they didn't take it back telling me that I have to contact Greenworks company, because they can't take it back. I tried to call them and email them. They told me that they couldn't help me, because the warranty not covering that, I said ok, how about you can fix that, they refused me again. In reference I want to say that ***** made me buy a protection plan. They give me nonsense reasons and want to help me. Not with a warranty or they refuse to fix, change, or refund my money. I hope that BBB can help me to solve this problem, to get a refund or credit, or to fix the item. Thank you.

  Business response

  12/20/2024

  The unit purchased is for personal use only but customer advised that they use for a commercial business.. there is no warranty on the unit.. as per information on page 25 of the manual... 

  Customer response

  12/20/2024

   
  I am rejecting this response because: First of all I not using commercial, second in their website and on their tool boxes it states for pro. And I have the original receipt, and was gonna to return after 2 weeks. They should care for their customers, they can't leave me with a broken tool and waste of my money. I demand a full refund or they have to fix it. 

  Thank you.
  
  

  
  

  Business response

  12/23/2024

  I have emailed this customer to advise that we are replacement as a one time courtesy as the use is clearly considered commercial.  there is no warranty on the replacement unit.

  Customer response

  12/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  11/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I originally purchased a Greenworks 2300psi pressure washer on 05/09/21. On 07/12/22 I called into customer support because the pressure washer had failed. I spoke with **** *******. She was very pleasant and offered to replace my pressure washer after many troubleshooting tries failed. She upgraded me to a 2700psi machine because she said the 2300 was out of stock. I enjoyed the use of the machine until a piece in the cast metal housing exploded in February of 2024 rendering it useless.I again called Greenworks.I was told their machines have a 3 yr warranty. Then I was told that they would not replace this machine because it had been 3 yrs since I had purchased the ORIGINAL machine which failed. I argued with them that the 3 yrs was per machine and the 1st had only lasted 1 yr and this one had only lasted 2.They refused to honor their warranty on a machine that was well within the warranty they offer on a pressure washer, I want my pressure washer replaced. I do not feel I should have to pay $400 for a new machine when their machines catastrophically failed within their normal warranties I have supporting emails between Greenworks and myself

  Business response

  11/21/2024

  The warranty resides on the original unit and does not restart if a replacement is provided.  Customers original unit is out of warranty and therefore no replacement can be sent... 

• Initial Complaint

  11/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Greenworks now won't take orders over the phone & instead channels customers to their web site where they use deceptive advertising to trick buyers into believing they're buying NEW products at small discount when in fact they're selling used/refurbished merchandise using the word RENEWED. Very few people would buy a used battery, any discount notwithstanding. Even worse, when call center sent me an email to file complaint, a reply came back saying the complaint was received but the case was closed (without comment). Tried to attach those emails but your system wouldn't allow it. I can be reached on my line phone @ ************ or by email at ******************** & would like the courtesy of a reply. Thank you.

  Business response

  11/15/2024

  I have emailed the customer to advise that the case he responded on was already closed and was not reopened in error.. the renewed product offerings is a new option we have for our customers and units are tested and offered at a reduced price.

  Customer response

  11/17/2024

   
  I am rejecting this response because, first of all the email they sent to me, which they're repeating herein is incoherent.  Precisely what do they mean when they repeat my complaint was closed for 243 days in error, then reopened?  Makes no sense to me.  Anyway, the problem is that they are using deceptive advertising by calling "USED" products "RENEWED".  Maybe those familiar with buying used items know this lingo but I must admit I'm not & was fooled by this trickery.  They know this because down below in small print they use the correct term USED OR REFURBISHED to define RENEWED.  Guess they feel they can fool some of the people, some of the time & the small profit justifies losing customers.

  I don't recall if they offer the same 4 yr. warranty on these used batteries that they do on the new ones.  Nor do I recall seeing the word "CERTIFIED" on the ad.  They say these used batteries were returned.  Were they returned a "defective" or otherwise?  And, just why wouldn't they accept my battery which was past warranty but I have older batteries that work fine.

  They didn't even have the courtesy to contact me, knowing I'm a long time customer & was upset enough to bring a BBB complaint.  They should know you never win an argument with a customer..  Too bad, they make a great product but provide such awful customer service.  :
  

  
  

  Business response

  11/18/2024

  This customer has been contacted and the case has been closed... 

• Initial Complaint

  10/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My power washer started smoking. I attempted to contact them for a warranty replacement however their chat stated there was an error. I attempted to call them but after waiting an hour I had other business to attend to.

  Business response

  10/22/2024

  customer reached our chat team and a replacement order was created.

  Customer response

  10/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  10/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a Greenworks pressure washer several years ago and the product has been recalled because of a faulty gun control. At the time I purchased the washer, the gun control and wand were a single unit (glued together during manufacturing) and as such was attached by the owner of the pressure washer as a single unit. Since the time I purchased the washer, Greenworks has evidently commenced manufacturing the pressure gun and wand as two separate units.I have received the gun portion of the product based upon the recall, but on multiple calls to Greenworks **************** they continue to tell me that I must purchase the wand to utilize their product as it has always been two separate units. They continue to tell me this even after they requested pictures of the single gun and wand (which was sent to them), showing the single unit and where it was glued together during the manufacturing process.From my perspective, this is absolutely terrible product marketing and customer service for a part that probably costs less than $2 to manufacture and is costing considerably more by not doing the right thing initially from a customer service perspective.The ********************** Case #: ******** I am requesting Greenworks to provide me - free of charge - the wand portion of the original product purchased.Thank you for your time and the admirable services you provide.

  Business response

  10/16/2024

  customer has been emailed a video of the connection process for the gun/wand.. wands are  never glued at factory for our units.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩