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2,587 Customer Reviews
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Review from Linda R
1 star01/30/2025
Lowes does not stand behind the products they sell. Unless you pay an additional 200 dollars for extended warranty. Paying 700 dollars for an appliance then have to pay another 200 to make sure the product will be honored if anything goes wrong is not right. Definitely very upset that they will not try to help resolve the problem. They said it's not on them it's on Frigidaire, which also will do nothingReview from Betti S
1 star01/27/2025
I ordered an entrance door and security doors 08/24. It took 3 months for the doors to be delivered. Once the doors arrived 11/24 the security door was not the correct door and had to be reurned to the store to be swaped out. As of today 01/27/25 still do not have a ETA date and keep getting bounced around and told that a Eunique would call back. When asked for a supervisor to assist placed on hold for so long that it went to customer review.Review from Daniel N
1 star01/25/2025
I exchanged a chainsaw after ******************************************************************************************************* I have ************************************************ I change my mind. I went to return it to Lowes today and they told me I could not because it only had a 48 hour return policy. 48 HOURS, and I was told 30 days the outdoor power equipment and chainsaw aisle had nothing but signs that said 30 DAY RETURNS up and down it.. I argued with customer service for 20 minutes until they finally gave me only one option which was to get a merchandise credit that I DID NOT want. This is misleading and deceiving customer service and a terrible tactic by such a large company. My money was taken from me and I was lied to.Review from Mariia B
1 star01/24/2025
Lowe's protection plan doesn't hold up on their promise to fix things timely otherwise to issue $50.*****the first ********** visit for our broken dishwasher was on Dec 31 2024 - burned controller and engine. The tech estimated the wait time of two weeks. But we got the parts and another tech visit only Jan 21, 2025. After tech has left, I discovered that the dishwasher is leaking and reported it to the contractor company, *************. They were rude and pushed me back. The problem persisted. Lowe's insurance opened another claim and sent another tech on Jan 24. The new tech found out they the fix was not done properly and I have to wait another week for a new set of parts. When I contacted Lowe's again they just kept telling me wait and denying their obligation to pay for this extended wait time.I paid for that protection plan and was not getting a proper service. I have to wait for a month to get things fixed (and still counting) without any responsibility from Lowe'sReview from Richard A
1 star01/23/2025
Whatever you do, do not get an extended or protection plan on your appliance. Use your home warranty company instead, or get it through the manufacturer the product is from. We bought a new refrigerator in 2021 when we moved into our new home. Since then, the door, the water unit, the compressor (3), and other parts have been replaced. The compressor went out again on January 2nd and we have been without a refrigerator since. According to their policy, after 4 repairs and the federal lemon law, it should have been replaced a long time ago. Here we are 22 days later and we don't have a fridge. Every time i call, I get connected to another country who tells me its being escalated and i have to wait 48 hours. I provided them with everything they asked including the receipt, and waited more then 10 days for parts that never got delivered. still nothing. called today and once again, its being escalated. all the while we cant buy groceries and were using my neighbors fridge to house my daughters medication. do yourself a favor and do not get their warranty. Its a total waste of your money and time.Review from Julie N
1 star01/21/2025
I had a roof put on four years ago. I just had a home inspection and they said that I have moisture in my attic try to get a hold of anybody from Lowes is a joke. I call in one department gives me a phone number to another department in department gives me the phone and to the previous department. I just like to talk to somebody such a fly-by-night business.Review from Rachel T
1 star01/20/2025
Do not order from Lowes. Order kitchen appliances and was price matching to ********** since they were 400$ cheaper. Lowes messed up everything I requested a gas stove with installation a warranty and haul away. After I paid they charged me for a gas stand alone stove which was correct but with electric installation for an in the wall stove. Had to cancel and redo then was trying to charge more again after the manager said I would get 100$ off for my inconvenience. Order 2 at the same time a refrigerator overhead microwave and dishwasher. Again requested a warranty and haul away. Review my receipt and no haul away. Ended up canceling everything and went to **********. Was there for over 2 hours and needed up with nothing. The worst part was I had the exact product number that I wanted for everything and said 5 year warranty on everything installation on everything and haul away on everything how do you mess up that badly. Also paid with my Lowes card and was told I did not get the 5percent off because it is a pro card which is wrong also. Lowes is a joke!!!!Review from Steven L
1 star01/19/2025
Lowes flooring sub contractor attempted to add additional costs to a kitchen flooring installation.Their sub contractor attempted to add the additional costs as a result of a un measured moisture content that exceeded 10 percent. They never measured the concrete subfloor for moisture, but insisted that this cost be added. Lowes flooring pro indicated that they had resolved this but would not remove the moisture content percent value from their system at the insistence of their sub contractor..Review from Barbara M
1 star01/18/2025
I made a contract with Lowes to have my flooring replaced. They SUB LET the job to a company that is ONLY OPEN WHEN THEY WANT, and my flooring job IS NOT COMPLETE. It has been two weeks and they are still telling me that it will be NEXT WEEK, which was what they told me last week. I somehow feel that they are going to leave my floors UNFINISHED. Is there anything I can do to get the job done. I had to PERSONALLY remove ALL of the tiles in the floors before they would even get started. The individuals was to start the job on the 2nd and when they came they saw the tiles under the refrigerator and stove was still there and I told them I could not move them and they YANKED IT AWAY FROM THE **** breaking the water line and THEN LEFT. I was left to find someone to replace the broken water line. They came back on the 3rd dug a whole in the bathroom floor because they had to remove the tiles under the toilet and WANTED TO LEAVE, but I wouldn't let them leave that time. I told them I had the rest of the house to get done. I'm 71 years old and shouldn't have had to do the HARD PART OF THE ****Review from Bonita P
2 stars01/16/2025
This is related to Lowe's credit card. I just received a letter from ************** indicating a change effective 3/2025 indicating an increase to the APR for purchase to *****%! The reason given, is due to the market conditions...It also stated any APR max or caps stated prior is removed. This APR is insane...in my opinion falls under '*****'. I have excellent credit (over 800) but I guess that has no meaning, even though, no one should be penalize with a *****% interest. Who can afford, if you are going to have this much interest being applied to purchases. I prefer shopping at Lowe's but will now need to rethink if there is a need to use the credit card for any purchases.
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1.11/5stars
Average of 2,587 Customer Reviews
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