Complaints

• Initial Complaint

  03/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Hello,I recently noticed several of my plants and shrubs were cut down significantly. Since I do my own lawn care I initially suspected it was an animal. After reviewing my RING camera I found out it was Dalacasa, who was not invited or contracted to be on my property. When I called them they said it was a ************** that was done to my property by mistake and they would not charge me for it. Understand that they cut most of my plants which I was trying to grow bigger almost all the way down . Now I have terrible looking landscaping. I asked them for $200 to help replace what they wrecked. They told me they would not do this and that it would look better eventually. I'm outraged that a business can get away with this mistake and then tell me they won't charge me for it. I feel wronged now that my landscaping looks terrible because of their mistake that they won't help resolve. I did not ask for this service.Thanks for your consideration.***********************

  Business response

  03/17/2023

  We are currently working with the property owner to redress their concerns with compensation as requested since we performed this service on their property in error. The address we had in our customer-management system for requested work in the *** common area was incorrectly tied to the customer's property, which was previously a community showcase home that we had serviced for the ***. The address issue has been corrected in our system. We are confident that the pruned plants will respond with much vigor in the growing season to be ****** than if left untouched, but the homeowner is free to use the compensation to replace affected plantings on their own if so desired, and we apologized for the mistake.

  Customer response

  03/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

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