Complaints

• Initial Complaint

  01/14/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a car on 12/13/25 I asked to put it in the business name and was told that was not possible. Today is 1/14/25 I have yet to receive my tag. My biggest issue is the hidden fees and spike in the loan amount. I was advised I was getting gap and a warranty at ******. When I checked my loan with ****** online it was over ******. I dont remember signing documents for that amount or I would have inquired about the hidden fees. I requested a wet copy from the dealership. They advised the bank *** the wet copy I wouldnt have it nor would they. I called the bank. They do not have a wet copy. Im worried this is a scam , my name was forged on documents and this vehicle needs to be honored at the price they said originally this is an infringement on the *** practices

  Business response

  01/25/2025

  Its great to report that everything has been resolved with our customer! It sounds like things are on track now. If theres anything further we can assist with, and i have no doubt that she will reach out to our team directly. 

  Heres to many successful years working with Hitachi!

• Initial Complaint

  09/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Our 2022 Mitsubishi Outlander is a LEMON. Terron, the service manager, told us it was normal for our vehicle to have a blown head gasket at 100k miles! We have had our vehicle since it was brand new purchased on June 6, 2021. All of a sudden in December 2023, the vehicle would not turn over and had absolutely no coolant, so we brought it here. They told us it was the starter and battery but would not give me the print out from the test. I asked for the starter back and they said to hold on, then said it was already sent back which is not possible, I work in supply chain and it was within less than an hour. They said the coolant was some hose leak. Which we knew wasnt true since we checked our charging system before because we actually brought it to a Blacks Tire. We had to pay $975 for this and then brought it back within a few days due to the same issues. No turnover and no coolant in the reservoir as well as white smoke now. They said it is just the starter and they supposedly did not see the white smoke. Within a week, our head gasket blew. It was never the starter or battery, these new cars have a safety feature that will not allow the vehicle to turn over. When we brought it back they said it would be 3 months before theyd get the head gasket in! I was quoted $3,304. 2 1/2 months go by, the head gasket is in but the machine shop (Sellers) they sent our head to was so backed up and they couldnt tell me when theyd get to ours! Weeks later, our car is back together, we go to pick it up and she hits me with a $3717 bill? I show **** ***** the email which I had printed and brought with me showing the total of what it should have been! Tells me that it is what it is and if we want our car back that we had to pay this. ****** puts a $100 discount on it. We pay and have to bring our car back within ONE DAY! It is showing all the signs of a blown head gasket again. We bring it back. We now have no answers, multiple tech lines and no update! 8 MONTHS WITH NO CAR

  Business response

  09/13/2024

  Thank you for your patience and understanding. We sincerely apologize for the inconvenience you've experienced with your 2022 Mitsubishi Outlander.
  After the initial repair of the head gasket, we were disheartened to see the vehicle return with a different issue. Our shop ******* dedicated over 30 hours to diagnose the problem, which included consulting with Mitsubishis help line. We discovered that the catalytic converter had a significant failure. This issue seems to have arisen after the vehicle was delivered, potentially due to a mix of fuel and antifreeze from the previous failure.
  We understand how frustrating this situation is and want to resolve it to your satisfaction. We are offering to repair the catalytic converter at a discounted rate of $2,800. Please let us know if you would like to proceed with this repair or if you prefer to take the vehicle to another shop for the necessary repairs.
  Thank you for your understanding, and we look forward to your decision.

  Customer response

  09/13/2024

   I am rejecting this response:
  Why wasnt this figured out before I picked my vehicle up and the repair was handled correctly? I am in the Automotive business and have been for 10 years and understand how this works.Helmi said to stop working on our vehicle because of the complaint.We called the same day we picked the vehicle up and ****** said we couldnt bring the vehicle until Monday. I'll remind you that I have already paid $4,548.95 in repairs this year for a vehicle that is still presenting the SAME problems it was dropped off for in the first place. I have video evidence of this. You also just stated in your response that the previous failure caused an even further issue which you somehow missed? So we are talking about negligence on your part for not seeing the entire problem when we originally brought it in. We originally brought this vehicle in due to it not starting and there being no coolant. This is back in December 2023. You claim it was the starter and battery, however, I have a charging system print off from Blacks tire where it was not the charging system and they insisted we bring to you since the coolant was completely gone from the vehicle. They also stated that newer vehicles have a safety feature when something is wrong, the vehicle will not turn over. We then brought it back a second time after replacing the starter and battery and you claimed the coolant leaked from a hose with it showing the same signs as well as white smoke coming from the exhaust. You then replace the starter and battery a second time. Then we bring it back a third time and you claim blown head gasket. Youve been negligent from the beginning and doing trial & error on our car. ****** stated that the technician pushed the codes through after repairing the head gasket to get this vehicle out of their shop.The only way I will be satisfied is if I get a refund. Ill accept $4,548.95 and walk away now with my vehicle and wont pursue anything else further
  

  Business response

  09/16/2024

  We all are very understanding, and extreamly upset with the outcome, the 2022 Mitsubishi outlander has *******+ miles, the problem that it arrived with was fixed corretly, yet another problem appeared , we have spent a lot of time to invistigate and diag the problem, we are not charging for any of it as a courtesy

  We are at our end point at this time, and we will await your further instructions if you chose to pick the car in the next 14 days 

  Thank you 

• Initial Complaint

  11/17/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I went to Planet Mitsubishi of ********* on the evening of October 27, 2022 In hopes of financing a car. ****************************** helped me most of my time inside of planet Mitsubishi and was respectful, he was also open to the laws that I mentioned to him. In addition I told ***************** that on my credit applications that this is a consumer credit transaction and that I am the original creditor, I honestly do not know if this was done or not. Also a ***************************** a General Manager (I was told that he was a general manager at the time, which was a lie) came to ******************** desk, he addressed me in a hostile manner with a Mitsubishi ********* proposal offer which included down payment options etc. He frequently said within our short conversation that he needed my signature to do my credit applications so I asked him if you guys participated in the Truth and Lending Act, which ***************** answered yes. After this I explained to him 15 USC **** which states all fees are covered through the finance charge, including any fee to be paid in cash. ************* responded by saying I didn't know what I was talking about and that he knew more about the law then me. I tried to explain this law to him again and asked him if he knew Pub. law ***** which he responded by saying he didn't care about the law, he then proceeded to talk over me, and handed me a highlighter saying that he needed me to sign. I was denied credit which is a violation of applicable Pub. law and acts. I am demanding to receive the following, a full accounting from the finance transaction that occurred on that day, proof that the company didn't receive a transferral security from me therefore covering the fees for the vehicle, any credits exceeding $1 USD from the credit applications, completed w-9 tax form, licenses of the dealership, any cusip numbers derived from the applications, registered agent/ceo of the company's contact information, and any book ledger from the finance transaction.

  Business response

  11/27/2023

  We wish ************************** a very happy and Blessed Holiday season 

  Per our previous responses we are obligated to stick with our ******************* state laws, and work with our banks requirements

  Thank you for the opportunity to clear any misunderstanding 

   

  Take care 

• Initial Complaint

  08/29/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Today (8/28/23), I had an incredibly disappointing experience at Planet Mitsubishi. I visited the dealership after being lured by their online listings, only to find out that the vehicles I had come to see were conveniently "sold." This classic bait and switch tactic left me frustrated and wondering about the dealership's integrity.But that wasn't even the worst part. The condescending behavior of one staff member, whom I'll refer to as "Mr. ******** (Rotundi, or something like that) was beyond unprofessional. He intruded into my conversation, displaying an attitude dripping with condescension and disrespect, particularly because I am a woman. It was a shameful display of how NOT to treat customers.Such practices and behavior have no place in a reputable business. It's disappointing to see a dealership resort to such tactics and employ staff who lack basic courtesy. I strongly advise anyone considering [Car Dealership Name] to be cautious and wary of their business practices. There are better options out there that actually respect their customers.I hope this review serves as a warning to others and encourages [Car Dealership Name] to reevaluate their approach before more potential customers are subjected to this disappointing experience.hope

  Business response

  09/05/2023

  We have reached out to and contacted  our customer as requested by her.  We were able to explain to her as to why the vehicle that was listed on our website wasn't available for sale.

  We had recently discovered that the vehicle wasn't up to par and needed major repairs.  We had neglected to realize that it was still listed on our website.  Of course, once we

  realized this, it was immediately deleted from our site.

   

  As far as her overall experience, we are very unhappy that we were unable to live up to her expectations and our entire team is disappointed.  We do our best to deliver great customer service as well

  as great value.  When we fall short, we definitely take notice, and attempt to improve. We wish her the very best of luck in her car shopping experience.

   

   

• Initial Complaint

  06/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to planet Mitsubishi of ********* on ************************************************************************, on the evening of October 27, 2022 in hopes of Purchasing a car. ******************************* helped me majority of my time inside of Planet Mitsubishi and was very respectful, he was also very open to the laws that I mentioned to him which were, 18 USC 8, public law ***** (expressed by ******************************************), 15 USC section 552a, 15 USC ****, and 15 USC ****. In addition I told ****************************** that on my credit application I wanted them to know that I am the consumer and that I am the original creditor, i honestly dont know if this was done or not. Also a ***************************** a General Manager came to ******************************* desk, he addressed me in a very hostile manner with a Mitsubishi ********* Proposal offer which included possible down payment options and monthly payment, he frequently said in our short conversation that he needed my signature to do my credit application so I simply asked him if you guys participated in the Truth and Lending Act, which he answered yes. After this I explained to him 15 USC **** which states that ALL FEES ARE covered through the finance charge. Including any fee to be paid with cash since you CAN NOT have cash in a credit transaction. Mr **** then responded by saying that I didnt know what I was talking about and that he knew more about the law than me. I simply tried to explain this law to Mr. **** again and I asked him if he knew Public Law *****. Which he responded by saying i dont care about the law I just need you to sign this to do your credit application. He then proceeded to talk over me and hand me the highlighter saying that he needed me to sign. I was denied which is a clear violation of 15 USC ********************************************* an extension of my own credit!

  Business response

  06/28/2023

  Please see attached letter.

• Initial Complaint

  10/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Planet Mitsubishi has had my vehicle for nearly 30 days (since 09/21/2022). The last time I was contacted about my vehicle was 10/04/2022 stating it would be ready Thursday 10/06/2022. Someone attempted to steal my catalytic converter and damaged it plus my O2 sensor in the process. On 9/22/2022 I was told by "KB" that the part needed was in stock and my insurance company could rush the repair when the repair specialist came out to assess the damages. The check has been issued to the dealer and they have been unreponsive to calls and emails. I have literaly called 6 to 7 times before getting someone on the phone even once. At this point only the repair specialist from my insurance company has gotten through and I have literally had to go to the dealership to get any response. I want this on record that they refuse to call back, will not answer the phone and have tried repeatedly to cover up lies. Outside of the catalytic converter the 2 front tires on the car were said to be dry rotted. I purchased my vehicle from them end of Feb 2022; I stated if the tires were dry rotted they needed to take care of that. I spoke with ***** the service manager who confirmed that she told the sales desk the tires needed to be replaced when the car came in originally. ***** the Sales Manager stated that service was just trying to get more money out of me and that there was nothing wrong with the tires. ***** confronted him and then he changed his story saying there is no safety issue. The insurance company has stated the part is not in stock because they have never seen that part on my car. I am faced with waiting 2 more weeks and cannot get any decent communication that they are even trying to rectifiy this. Please note I was originally told the part was in stock and when the insurance company sent the check all of a sudden it was a unique part that was on back order. The lack of communication and turnover leads me to believe there is defineitly foul play involved. Please help!

  Business response

  10/27/2022

  Service Manager ***** said she would reach out to ************ and discuss the status of repair.  ** states the parts were back ordered and is a different part # that usually seen on the outlander sport model.  Spoke to the owner after talking with the parts distribution center of MMNA and he got escalation of part sent to the store on 10/27/22.  ** contacted customer, advised that the part is here, and vehicle would be ready this afternoon.  Per the *** the insurance company DID send the check for repairs to the store, but it has not been deposited, as it is in both ********************* AND Planet Mitsubishi's name so customer must endorse before payment is valid.  This was also relayed to the customer by **. Customer was happy to hear her vehicle will be ready today and she has the ** direct cell number for any needed communications in the future.

   

• Initial Complaint

  06/30/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  My insurance paid for a wiring harness on 06/18/2021. Since this time I have been ignored and given the run around on getting my car fixed. I have talked with numerous people at the dealership to no avail on finding a solution to this problem. on 06/02/22 I came in contact with the director named ******************* he assured me he was finding a solution to this problem and that he needed to "find" the check my insurance company sent them. I sent him the information provided by my insurance company where they paid my claim in full and delivered a check to the dealership directly. he assured me he was going to call back with this information. since 06/02 I have heard nothing from him and have called and left messages numerous times for him to return my call. Yesterday I filed a complaint with Mitsubishi Motors directly and emailed the ** via their website. I still haven't heard anything. I am so frustrated with this whole situation and I just want my car fixed like they were already paid to do.

  Business response

  07/13/2022

  ******************* vehicle was picked up and a loaner car provided so we could diagnose and resolve the issue.  After speaking with her insurance adjuster, the check was never endorsed or cashed by either party, therefore they have voided that check and issued another to the ********* store and the customer combined.  The vehicle is currently being repaired and the customer has been in regular contact with the service manager at the ********* location.  Customer has indicated she is happy with the dealership in ********* ** and will be reunited with her vehicle within the week.

• Initial Complaint

  06/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Saturday May 28th, I had an appointment at 8 a.m. to have the warning message "airbag service required" checked out as well as my air conditioning. I arrived at the dealership before 8 a.m. The gate was locked; however at around 8:15 a.m. an employee showed up and I was able to enter the service department. The man working in the service department said the tech called out last night and then he said he was going to make a phone call. He asked me how far I traveled and I let him know that I traveled 2 hours one way so I got a hotel room the night before. After he finished his phone call, he told me that the dealership will come to my hometown and get my vehicle to service and they would also clean it for me. On Wednesday, June 1st, I had not heard from the dealership so I called and asked when I could expect someone to come get my vehicle and the lady told me that the person I needed to talk to was unloading a shipment of new vehicles but she would call me back in 15 minutes. To this day, I have not received a call.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩