Reviews
3 Customer Reviews
Review from James L
5 stars04/29/2024
They were very easy to work with and the install crew went above and beyond. There was a bit of an issue with my concrete due to my concrete guy not doing it right. ******** and his crew were able to work around it and get it done!I couldn't be more pleased, I always have people stop by to ask about the building because they love the look.10/10 highly recommend!Review from Brian D
5 stars03/04/2024
This company was very easy to work with.. **** and his crew, the installers were top notch.. Their craftsmanship and attention to detail were 1st class. The time they spent making sure everything was square and level was unbelievable.. I was highly impressed and put my building up in 2 days.. A window showed up damaged and customer service was on top of it immediately. I would definitely use them again!Review from S. M.
1 star11/07/2023
SCAM They say free installation but when they get to the site they want to charge you more. When you say no they keep your deposit and charge you a 5% restock fee. Customer service is terrible and doesn't tell the truth.
NC Steel Buildings Inc Response
11/08/2023
Good afternoon, just to clarify our installers charged you extra labor fees after starting to square and level and discovering your site was 2ft off leveled, we explained to you that in order for your building to be installed properly how your site was, they would have to cut down 2ft off one side making one side 6ft and the other 8ft. Once you mentioned you did not want that we mentioned that if you would like to fix your site first and then we come back in the future there would be a 5% restock fee and our last truck was the one at your site until we get another truck available in your area. Your deposit is nonrefundable and if you did not want the building there was not going to be a 5% restock fee charged unless you decided you wanted it in the future, and this is all stated on our contract that you signed when purchasing the building. We mentioned this information multiple times to work with you and you told our installers to get off your property and you did not want the building. We were responded disrespectfully by you and your son we do not believe that was the correct way to treat our office personnel when they were doing their best to work with you and help you understand.Customer Response
11/09/2023
That is a total lie. Not one time we're we disrespectful to you. We even asked for it to be set up in a more level location on our property and you refused. You have no right keeping my deposit at all when your installers were not interested in doing any work. Give me back my deposit to show that you are a legitimate company. I do not trust your installers at all. Any business that wants to show good faith wouldn't take almost a thousand dollars from a widow. After talking to several other customers this what you do. You scam people. I couldn't even get a call back from the owner.NC Steel Buildings Inc Response
11/09/2023
Unfortunately, being called curse names and telling our office personnel they are only little fishes in the market is disrespectful when the only thing they were doing was helping you understand that our installers and office told you the options you had as to getting your building put up that day. As well as the person you called curse names over the phone was the owner. Your deposit being un refundable is stated in your contract that you read and signed before your down payment was taken. If you did not agree to something on that contract, you did not have to sign or do business with NC Steel Buildings. You not once stated that we could install at a different part of the property.
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