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          Business Profile

          Pool Service

          Swails Pool Services

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Pool Service.

          Complaints

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          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            08/21/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I hired the company to put a new liner in my pool said he had to have half the money upfront to pay for the liner pay them $2700. Once he got the money, three weeks later pull honor had finally been ordered. He said run around run around months later company cant get the liner in. Hes going to get a refund months later tells me he got a refund hes gonna bring my money back to me, then blocked me and never see my money. No work was done nothing.

          • Initial Complaint

            06/28/2023

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            I signed and paid for an yearly pool service contract with Swails Pool Services LLC on July 16, 2022 for an amount of $2,000 plus $145 in tax. The service went well through August 2022. Looking back through my communication with ***** on my phone he started missing weeks here on there starting in September 2022 and was an ongoing trend until he complete went missing on March 6, 2023. Based on text messages he never came to clean our pool an estimated 10 weeks during that time. The last known visit was in the middle of February 2023. I but faith in ***** Swails numerous times until February 2023. And tried my best to work with him and be patient and understanding with some of his challenges. ***** had surgery a couple times but he never let me know of his absences or his health issues that would lead to him missing weeks. At this time I have tried numerous times to call and text ***** since March 2023 so what I'm asking for is to be refunded for 6 months of my year long contract which brings that refund to a total of $1,072.50 but I would settle for $1,000. I have screenshots of text messages and a pdf of the signed contract if necessary.Please help!Thanks,*******************************

          • Initial Complaint

            11/17/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I ordered a pool liner to be made and installed and this company took my money and stopped responding. That was ordered in April. I been fight to get my money back for many month because the service I asked for was not provided.

          • Initial Complaint

            06/23/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Got a quote from this company about a pool lining replacement, told me it would *********** weeks, paid half up front, 2 months later and he has ghosted me. Tried texting, no response, tried calling and straight to voicemail

          • Initial Complaint

            04/26/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            On or about 03/15/2022 we hired ***** Swails of Swails ************ to clean, repair and maintain our pool. ***** showed up at the house with a helper and ***** was on the phone the entire time. We paid ***** to clean the pool and it was never cleaned properly. ***** also the check be made out to him personally. ***** also requested from my husband to be paid in advance to service the pool. ***** was paid for the lid for the pool and never installed it. ***** was paid a deposit for a light to be installed in the pool of $500.00. ***** never showed back up to replace the pool light, to drop the lid off and to service the pool. Finally after finding him on ******** since we wouldn't contact us back, he finally called and said he would drop off the lid and the money he took from us on materials and services he never performed. ***** lied about returning the money and the lid. He is now not answering and texts and phone calls. I have googled him online and found out her was arrested last year. Also, I have reached out to the neighborhoods watch and he was done the last thing to lots of people in the area. I would like the BBB to help me resolve this with our payment of more than $750.00 to be paid back and our lid to be dropped off.

            Business response

            05/12/2022

            I sent ******************* a refund for the $500 over two weeks ago through the mail. If a cash refund is wanted I would be more than happy to do so. Please let me know accordingly

             

          • Initial Complaint

            04/26/2022

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            ***** Swails owner of Swails ************ came to open my pool I paid him and he left mid job and never came back.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 3

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          127 Gray Fox Dr

          Mount Holly, NC 28120-9108

          (706) 672-5455

          Customer Complaints Summary

          6 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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