Complaints

• Initial Complaint

  04/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My wife was seen at this facility and had an x-ray done on her chest. Line item for the service shows "x-ray - *****; Chest x-ray, 2 views, any angles". The price of this was $285.00. We received bills for $570.00. When I contacted the company, they confirmed that she was charged for this service twice, and they confirmed that she was only seen one time. They agreed there was a discrepancy in the amount owed. The representative on the line told me she would place my account on hold, and that I should wait to receive a corrected invoice in the mail. On March 19th, 2022 I received another invoice which still showed the incorrect amount of $570.00. On March 30th, 2022 they charged the account off and sent it to collections. The collections letter did actually show the correct amount of $285.00. So sometime between March 19th and March 30th (11 days) they corrected the error, and failed to communicate that to me either by mail (as they promised) or any other way, and then sent the debt to collections. I would have gladly paid this bill in full once I knew it was corrected. I called to speak to someone named********. He told me that he could clear the balance from the collection, but the collection would still show on my wife's credit report. I find this to be unacceptable.

  Business response

  05/05/2022

  Business Response /* (1000, 7, 2022/05/03) */ I apologize for the inconvenience this misunderstanding regarding our billing has caused, I understand how frustrating this must have been for you to receive an incorrect bill. I will relay this message to the appropriate department and have the charges recall from agency and corrected and a new statement sent. Consumer Response /* (3000, 9, 2022/05/03) */ I will need a letter on company letterhead stating the error that was made and your intent to recall the charge-off from collections. Business Response /* (4000, 11, 2022/05/04) */ A confirmation letter will be sent out tomorrow. Thank you, *****

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