Complaints

• Initial Complaint

  07/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Customer's swimming pool had/has a leak. ********************** came out late May found the leak. May 31 we drained the pool down and Repaired the found leak, which did not fix the problem. Leak Squad came back out the next week June 6 or 7 and drained the pool a second time to again fix the issue. Swimming pool is still leaking and I have been told by the leak squad rep that someone came out in late June (around the 22nd) and found a second leak and would be out to fix it free of charge. No One Has come to Fix the issue and I have been calling every day or two since the Last week of June to find out when ONLY TO GET VOICE MAIL and NEVER A CALL BACK. This is terrible customer service and I would like someone to call them.

  Business response

  08/05/2022

  This has been resolved. Please get in touch with ****************. Thanks

• Initial Complaint

  04/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I contacted Leak Squad in November, 2021 for a water line break at my house. A technician (***) marked with flags (on hill) where he thought the leak existed. It cost $395 for his half hour of service. I explained I wanted to repair the leak because of replacement cost.I contacted a plumber, they dug in his marked area but was unsuccessful in locating the leak. *** told me it was not a "exact science" and sometimes he has to come back. The second attempt did not happened given his schedule and the plumber's schedule.I have left countless messages with ******** at the office who scheduled the appointment. *** eventually called March 4th and said he "would check with the owner" and get back with me, he hasn't after my leaving countless messages and texting him too.I mentioned that I wanted a partial credit but did not state how much, hoping company would make an offer. Today, i would like a $200 credit card refund. I have been patience and too trusting, hoping they would do the "right thing" because in reverse, they would want to get paid for a service rendered. In my case, I paid $395 and received :no service" (leak located) and ended replacing the line (not repairing as intended) costing me $2600.Again, I asked that someone issue me credit/contact me regarding this matter. Note that I'm not asking for the entire amount because the technician did come to my house and should be compensated for his time.I'm open to suggestion/compromise that's suitable for both parties.Thank you for your time and consideration to this matter.Sincerely, ***********************

  Business response

  04/26/2022

  ****************************,

       We regret the course of events that happened at your property. ************** and the office manager don't agree with everything stated however I instructed the office to send you a full refund of $395 in good faith. 

   You should have the funds in a few business days. 

   

   Thank you

  Owner, Vic

  Customer response

  04/26/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩