Complaints

• Initial Complaint

  10/26/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I put a down payment of $3,000 to pineville import for a 2015 *** x3. I had the car for 5 days on the fifth day they called me to tell me a part had came for the car. They came and picked up the car and called me 30 minutes later saying the bank went back on the loan so they wouldnt be giving me the car or my money back. I am seeking a full refund for $3,000 being that I do not have what I paid for

  Business response

  10/26/2023

  Tasia Mcmanus came onto our lot to purchase our 2015 *** X3. She told us she wanted to go to ******* with her sister that came with her. After she took our car to *******, the bank called and said ************************* gave us fraudulent pay stubs and that she was fired from her previous job a year ago. So we had to wait for her return and picked up our car. So she took our 2015 *** X3 for a week, put a lot of miles, scratches, sand, chips, drinks spilled in the car within that week.  It is company policy that we do not do refunds when we take our car out of inventory for any reason no exceptions. We have our policy no refund policy in two areas in our dealership. One on the wall when you walk into the dealership and also right next to the customers chair where they sit with their sales person and sign documents. She came back to the store multiple times to argue and stop our business and focus on her. Demanded that she would not leave. She came back and yelled at customers on our lot to not buy. After explaining our policy to ***** and her sister, she requested that we put the car on hold for 30 days in case she found a cosigner. We held the car for 3 weeks and she came back with a *** X3 with ******* tags. When she came onto the lot and picked up her things, she removed all 4 *** door lights and applied them to her car and left our *** with empty holes where the lights go. 

• Initial Complaint

  05/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  They sold a car said was gonna fix it and havent so car cut off in road and ******* and his employees kept lying about the parts and all keep saying Covid or this and that. So either me or niece called him or text he would say no one text me which we did got proof so car broke down in road and my niece got rear ended. We called the car place ******* said gonna bring car out and give a 12 month warrant and we havent had the car no 2 days took back to him said its okay. So she took back home day thing going on he said okay gonna bring charger and we fix your car so he didnt take nothing. So he said tell her drive it to us she did and he told her oh well drive back home and we bring you charger dude youre playing games right now. Car cut off again and he said oh okay last time bring back I told him h*** no shes not she was just there and you could have handle it. So as of Saturday may 14 he said gonna bring ***** at ************************************************************************************************************************* were about to pull up at your house Im a second its 3:31pm and no one came so car broke down and sick of this dealer lies and games. Seem like the engine is gone out and he knew it when sold it. Oil like was on first day and he said oh just had oil change it was on everyday and now check engine like on as well and car want crank now

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