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          Business Profile

          Car Dealers

          JV Motors NC, LLC

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            06/13/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            Purchase a vehicle on 6/10/2024 and vehicle was broken down on the side of the road 6/11/2024 at 2am not even 24hrs later.. vehicle was paid in full by my bank and this dealership was refusing to help until I told them to send the check back to my bank and take back their vehicle. I strongly recommend that the BBB looks into this business practice because they are definitely doing unethical business.

          • Initial Complaint

            02/19/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            I went to JV motors to purchase a vehicle on Saturday, 2/2/24. After all the paperwork was complete. I went to the parking lot to try to take possession of the vehicle. The vehicle would not accelerate enough for me to safely drive it on the highway. My husband looked in the manual to see what the lights meant and told JV staff, "This is saying something is wrong with the engine." JV staff brought the diagnostic machine out and said they would take care of everything. The vehicle remained in their possession, because it was unsafe to drive on the highway. On Sunday I sent an email to rescind the contract. ******* was not in agreement. On February 6, I found out that there was an unauthorized charge of $1,000 on my account. I went to my bank to file a fraud claim. I emailed JV motors about this transaction.I have been in contact with JV Motors on several occasions and they are now being unreasonable. ******* is now demanding that I pick up the vehicle or she will start charging me and when I ask her what was serviced on the vehicle she said, "I am not a mechanic, I don't know." I asked if she could email me the service records showing what they did to fix the vehicle and she refused. I asked her to have the mechanic call me and she refused. She said that she will have something for me when I go pick the car up. This is an unreasonable request. I live an hour and 20 minutes away. I think it is in JV motors best interest and my best interest to rescind this contract. I never took possession of the vehicle. ******* is unwilling to tell me what was done to the vehicle and there is was an unauthorized charge on my account from JV **********************. I do not want to go to court, I really would like to work this out with JV Motors. I think my request is reasonable. I have not verified anything with the financial company and I will not because the vehicle remains in JV motors possession and the vehicle was unsafe for me to drive on the highway on the day of purchase.

          • Initial Complaint

            10/05/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            JV motors is a total ripoff! Test drove vehicle Purchased a vehicle on September 13th along with a warranty. Within a week the transmission was pulling back and sticking in gear! Went back and called back!!! They said they cannot help me or trade it for another vehicle for 11k+...the warranty people practically said the same thing after approval from them for a shop to take the transmission apart they decided they were not willing to pay for the repairs or to replace the transmission. Besides getting a Lemon now we have a bill of approximately 4k at the shop!!! From: Mechanic Shop; Thanks for being a customer of **** ********** LLC, a detailed report of your vehicle health for your 2012 Buick Enclave Base 3.6L 6Cyl GAS LLT Naturally Aspirated is below. Please review the inspection results of your vehicle. Customer concern Finding: scanned vehicle for codes and found 3 transmission codes ******************after testing solenoids and trying to manually shifter it did not respond also the vehicle starts off in second gear. i spoke with ******* from our tech line and referenced identifix and both agreed that the transmission has a internal failure Transmission Fluid Finding: checked the transmission fluid and found that it is burnt Steering And Front End it appears that someone has replaced a lot of suspension parts but failed to tighten the outer tie rods enough. i tightened the two outer tie rods and it seems to be ok

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Years in Business: 6

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          4608 FAYETTEVILLE RD

          Raleigh, NC 27603

          Get Directions
          (919) 635-8396

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          3 complaints closed in the last 12 months.

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