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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/05/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I never provided this business with my email address. Despite many attempts to unsubscribe, they call and email constantly.
Business response
09/05/2024
Hello ****,
Thank you for bring up this concern but at one time or another you were interested in business capital.
As far as unsubscribing you can unsubscribe at the bottom of the email and you will be off within ***** hours.
You can also call in, and we will unsubscribe you right away.
Respectfully,
*****************************
Founder | President
Customer response
09/05/2024
Complaint: 22239760
I am rejecting this response because:Dear ******, I never requested business capital.
I am formally asking how you acquired my contact information, I believe you obtained it through an illegal transfer of my contact information.
Sincerely,
*************************Business response
09/05/2024
****,
We have AI powered marketing, at some point or another within the past 36 months our database shows you were in the market for a business loan, even if you did a search online or even spoke about it which your cell phone will pickup keywords.
Lastly, I discovered your email is not in our database, if their is an additional email please call in and we will unsubscribe immediately. Their are many businesses in demand for our capital as it accelerates growth and we don't want to continue marketing to you if you no longer in demand.
Respectfully,
*****************************
Founder | President
Customer response
09/05/2024
Complaint: 22239760
I am rejecting this response because:So, let me get this straight.You're saying that my cell phone carrier, T-Mobile, is eavesdropping on my conversations and handing over the relevant information to help fuel your marketing efforts? Thats a bold claimand an illegal one if true. Honestly, it sounds more likely that you fished my contact information from the dark web.
SincerelyInitial Complaint
02/23/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Capital Funding robo-calls me several times a day and ignores my requests to be removed from their call list. The calls are disruptive and undesired.Business response
02/23/2024
Hello Sir,
You must have the wrong company as we are VIP Capital Funding and we do not Robo Call in our marketing efforts. Please advise.
Business response
02/23/2024
The person who gave the complaint mentioned robo dialing from "Capital Funding" and we are "VIP Capital FUnding". Also in the complaint he mentioned ************ which our company doesn't market with.Initial Complaint
05/12/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Every day I get an email from ******; I have asked "******" numerous times to put me on the do not contact email list, but still, like clockwork, here we are again, getting another email from ******. I have attached a photo of the conversation that we had a while ago about putting me on the do not contact list, this still has not been followed, and as I said before, I was going to write to BBB about this behavior! Also, it appears that his partner ********************* has also been sending me emails as well lately. Again, I have requested to be removed from his list, and still here we are still receiving the same emails again and again.Business response
06/06/2023
******, please call in and provide the email that you would like to have removed as their could be multiple emails. Our phone line is ************. Please reference to one of my reps that you received this message from the Founder of VIP Capital Funding and I will have IT remove it immediately. Thank you.Customer response
06/06/2023
Complaint: 20052522
I am rejecting this response because:I have called to complain about the amount of emails that I have received and it's all the same email address. Their customer support team was not helpful either as I am still getting emails from their team members. I only have one email address that is relevant to this complaint and they're using two or three of their employees accounts. Again, I am asking that I am removed from all correspondence. There is no reason why I should have to not only email but call their customer support line, which again, said that I was going to be removed and yet, I'm still on their list for emails.
Sincerely,
*****************************Business response
06/06/2023
******,
************************ has been removed.Customer response
06/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. This is only if and when I am not contacted by this company again in the future. In which case, I will open another BBB Complaint in the future.
Sincerely,
*****************************Initial Complaint
07/19/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
The company is continually spamming, a dedicated email for use by members of mensa trying to sell some services. So far they are refusing to comply with do not spam requests. We are asking for them to cease and desist on spamming that email box, and provide us the source where they acquired this email address so we can get it removed from that source.Business response
08/15/2022
Understood, any business that we email has expressed interest in obtaining working capital in the past. We understand that our marketing efforts can no longer apply to businesses as time goes by. The business can opt out by clicking the unsubscribe link below in our email or give us a call at ************ and give us your email address and we'll be more than happy to remove you from all future emails.Initial Complaint
06/01/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
For almost a year, I have been receiving unsolicited e-mail from this company with promises of prequalified business loans. I have never subscribed to the company's services or signed up for e-mail. I generally get these e-mails 3-4 times per week. I have reported them to the owner of their e-mail server (Mailjet.com) but no action has been taken. A recent example is attached (e-mail source file with full headers); they are sent from multiple e-mail addresses at the same company. The most common senders are "****** *********" and "******** *****".Business response
07/19/2022
***, at some point you showed interest in working capital. You can either call in or there is an unsubscribe button at the bottom of the email.Customer response
07/26/2022
Complaint: ********
I am rejecting this response because:
I never contacted the business or asked to subscribe to their list. However, after filing this complaint, I was able to contact their e-mail service provider to stop receiving spam from the business.
Sincerely,
*** *****Initial Complaint
03/09/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
multiple times every week, I get email from them. Most are from ******, but that isn't the only name used. I have never ever asked for a quote or asked to receive these emails. I have tried to unsubscribe and I have tried sending ****** an email asking to be removed from their distribution list. All to no avail. I WANT THEM TO STOP EMAILING ME!!!!! I am uploading an image of today's emailBusiness response
04/04/2022
Business Response /* (1000, 5, 2022/03/09) */ Hello at some point in time you showed interest, you have been removed from our system. Thank you Consumer Response /* (3000, 7, 2022/03/10) */ Their response is a lie, I never showed interest. I would not be the person that would go look for financing for my place of employment. However, as long as they stop emailing I will be satisfied, but the BBB needs to know they are lying. Business Response /* (4000, 16, 2022/03/31) */ Client email has been completely removed. The reason why client received an additional email is because we had another email scheduled and he received it. Going forward no further emails will be sent. Consumer Response /* (2000, 18, 2022/03/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have not received any more emails from this company, so I believe the problem has been resolved.
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Customer Complaints Summary
8 total complaints in the last 3 years.
3 complaints closed in the last 12 months.
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