Garbage Removal
GFL EnvironmentalHeadquarters
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Complaints
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/30/2025
- Complaint Type:
- Order Issues
- Status:
- Answered
Trash has not been collected down our road in a month, despite paying the company. *** has created a monopoly against rural trash services and misleads customers into signing up for their ********************. Our local trash drop off has more than doubled in price since they moved into our area. As a disabled veteran, I am disappointed that there are companies taking advantage of its rural consumers.Business response
01/31/2025
We are sorry to hear about the issues that this customer is experiencing, but they have not provided enough information to properly investigate. We will need the customer to provide their complete service address or account number to efficiently assist with this matter.Initial Complaint
01/28/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I get charged for a service, "weekly trash pick-up" when they fail to meet that obligation they refuse to give a credit. Why should I have to pay for a service that they fail to provide? I want to cancel the service at this point, because I am tired of being charged when they are failing to do what they are being paid for.Business response
01/30/2025
This account is currently being reviewed. Someone will be reaching out shortly with resolution. If you have further questions or concerns, we will be happy to help.Initial Complaint
01/28/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We have been trying to cancel service and have GFL remove their 2 yard dumpster from our property since 12/30/24. Each time we call we are told a different thing, our final payment and contract cancellation has been posted to our account per their staff, and they still will not come and remove the dumpster. The last 3 weeks they have promised to come get it and it is still sitting in my yard. I just want them to come remove it. I can forward the email that I attached the screen shots of if necessary. Thank you.Business response
01/29/2025
Per our operations team, this dumpster has been removed from the property at this point. If the customer should have any additional questions or concerns, we will be happy to help.Customer response
01/29/2025
Better Business Bureau:
Sending the report to the business did the trick! They just came and picked up the dumpster- as long as they dont try to charge me for anything else I am happy!
Thank you so much,
******* ****Initial Complaint
01/27/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Local branch has agreed that a refund of $89.14 is due. Initially told it would take 3 weeks to receive back on the cc . As it is 3 weeks, a call was made to determine status. They are now claiming it takes 6 to 8 weeks to get it approved through the home office.Business response
02/05/2025
The normal ETA for refunds is 8-12 weeks. We are going to enter a rush refund request at this point so that we can get this refund to you as quickly as possible.Customer response
02/05/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** ******Initial Complaint
01/27/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have too much trash. It was within the bin but above the lid. So they did not pick up my trash and won't return for a week. Firstly, I have never had a ****** refuse a haircut bc I have too much hair, or a patient not be treated because they have too many illnesses. But the trash collection people don't want to pick up too much trash. Any other week, half of the trash ends up in front of my house on the street, but at least they got some of it. Now, they wont even try. Then I called and asked for them to come get it at ~1645. The lady on the phone says, call back in about 20 minutes and we will see if we get a response. They close at 1700 and you cannot get through. That is classy customer service. Call back after we are closed. I pay for them to get my trash, I need access to a course about what an acceptable amount of trash is. Until that time, I want money back for services I have not received.Business response
01/28/2025
This account is currently being reviewed. Someone will be reaching out shortly with resolution. If you have further questions or concerns, we will be happy to help.Customer response
01/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ****Initial Complaint
01/22/2025
- Complaint Type:
- Order Issues
- Status:
- Resolved
The Company (which is now known as ******* Waste *************) has yet to provide the service of trash pickup for, at the time of writing, a month now. We've repeatedly called the company with complaints and are repeatedly told "we have you on the list for next day pickup/your complaint has been provided to the supervisor/we'll have someone out tomorrow". It has been since before Christmas and our garbage is piled up. Our bill is paid up to date. We just want our garbage picked up. Please, help us.Business response
01/22/2025
We are sorry to hear that this customer is experiencing service issues. Unfortunately, GFL does not service this area, as already mentioned by the customer. They will have to reach out to ******* Waste for assistance with their service issues. If the customer has any additional questions or concerns, we will be happy to help.Customer response
01/23/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ********Initial Complaint
01/20/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was driving in ********, ** just before 10AM on 01/20/2025 and I was on ********** and a driver was was backing out of the church parking lot at the corner of ********************************** and didnt stop and continued to back into the road even after honking the horn repeatedly, my only option then was to drive into the wrong lane. This is unacceptable to have a driver that does not look around and pay attention to their surroundings. I tried to reach customer service to report this and I was transferred 4 times and sent to a voicemail so my only immediate option is to contact law enforcement to report this reckless driving.Business response
01/22/2025
We thank the customer for bringing this issue to our attention and want to assure them that we take such matters very seriously. An investigation will be conducted regarding this incident and the driver involved to ensure that similar occurrences do not happen in the future. Should the customer have any further questions or concerns, we are here to assist.
Initial Complaint
01/17/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 12/19/2024 I paid for a year in advance for weekly trash pick up. My trash was picked up on 12/24. After this, for 20 days I had to call every single day, as we were not picked up on specified day and each time I was told someone was dispatched.Finally on January 13th my trash was picked up for the second time. After speaking to a supervisor; I was told I would be picked up again on 1/16 and every Thursday from here on out. Again, I paid in advance for every single week pick up and they missed 3 weeks. Now again on 1/16/2025 I was not picked up! And now again, *** got to use my time and call tomorrow for no reason at all as calling does absolutely no good and I get told someone is coming to no one showing up!We were told on 1/13/2025 an extra work order was in for our address so we would not be missed but we were still not picked up and missed again. Their words mean nothing at this point!If my trash cannot be picked up every week on the day they assigned and they took on business they cannot fill; I expect a full refund to my debit card. As at this point, it would be a stretch to think they could issue a check when they cant even fulfill an order that was paid in full!I called every day 5 days in a row and was told each day that it was dispatched to end up each day without pick up.I am a local business owner myself and at this time, Ive spent so much time on hold and speaking to gfl, they need to start paying me for my time.All that is expected; is my trash is picked up weekly. As again, I paid in advance for this service!Business response
01/20/2025
This account is currently being reviewed. Someone will be reaching out shortly with resolution. If you have further questions or concerns, we will be happy to help.Initial Complaint
01/14/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They took my $72.15 for services at my home. They are refusing to bring my two trash cans so I can begin service pick up. This conversation started 12.2.24. On 1.7.25 I paid the fees and after the payment was told I could not get my cans till 2.12.25.Please I need my trash cans. The trash is pilling up. Please help.Business response
01/15/2025
Per our operations team, the customer's carts should have been delivered to the residence at this point. If the customer has any additional questions or concerns, we will be happy to help.Initial Complaint
01/09/2025
- Complaint Type:
- Order Issues
- Status:
- Answered
I pay for trash and recycling. They skip services on scheduled pickup and try to charge extra to come back to provide the services that are already paid for. This has happened multiple times and the only excuse I have ever been given was that there was a truck in the street. Every employee I have been in contact with has been either lazy or rude.Business response
01/13/2025
I've located an account at the address provided but it's not matching up with the name provided on the complaint. Could we have the plaintiff verify the information once more so that we can be sure to assist them properly.
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Customer Complaints Summary
1,716 total complaints in the last 3 years.
287 complaints closed in the last 12 months.
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