Complaints

• Initial Complaint

  12/11/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was seen by an anesthesiologist from this company at ******************* ********* ** on February 28 2023. I began getting a bill for $3,465 for services in May of 2023. I made several calls to PPM Partners and to my insurance company.I found out from my insurance they could no open a claim due to not having enought info from PPM. ********* sent a letter requesting more info and they never heard back. In ***** ********* sent another letter requesting details to be be able to open a claim.I have contacted PPM over 6 times since May of 2023.My account was sent to a collection agency.I requested PPM to put me in touch with a manager and they are not returning my calls.

  

  Business response

  12/11/2023

  This response is on behalf of PPM, legally named Professional Properties Management of Raleigh, Inc. We are located in Raleigh, ************** and our business is managing homeowner associations in the local area. We do not operate in **********. More importantly, we do not employ an anesthesiologist and are affiliated with neither the medical industry nor the medical insurance industry. We have never received any requests for information or messages regarding this issue because it does not involve our company at all. Documentation of our company's services and area of operation can be found on our corporate website, ************************************** and verification of our registered agent and CEO - which matches the name on this BBB account - can be found through a search of this business corporation on the ************** Secretary of State website, ***************************;

  This complaint has been filed against the wrong company. As such, we ask that the complaint be closed and removed from our company's files so that the complainant may seek proper resolution from the correct entity.

  Thank you.

   

   

• Initial Complaint

  07/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My dispute is related to Architectural Guidelines of my community and PPM not upholding their duty as an *** to enforce covenants. The *** of the community is still ran by the builder Greenwood Homes. The dispute involves the installation of my neighbor's fence. Our covenants allow for 3 different types of fences: aluminum, wood, and white vinyl. They state that adjacent neighbors are not allowed to install a double fence line to create troughs and that whoever installed their fence first dictates the fence line. Neighbors must tying into existing fence lines. I had my aluminum fence December 2022 appropriate approval. My neighbor installed a white vinyl fence spring 2023 that created a double fence line against my fence, WITH *** and *** approval. I contacted the *** prior to the neighbor's install and they admittedly overlooked that I already had a fence and said it was not part of their protocol to check existing conditions. They said they could not renege their approval to the neighbor and allowed them to install a double fence line. I now have a double fence line that aesthetically looks ridiculous and a trough of overgrown grass that cannot be maintained. I have thousands of dollars worth of fence line that I didn't need to pay for. I asked for a full refund for my fence and for the *** to maintain the trough. The *** offered $1k towards compensation and said they would require me to sign a release and made no mention of maintaining the trough. I refused this offer considering I have a quote from the fence installation company that suggests that fence line was valued for more than their offer. I have not heard from the owner of PPM, ***********************, in over 3 weeks after multiple emails and calls to his office.Besides the fence in my yard, the *** /*** also installed chain link fence in the community around retention ponds (which is not permitted per the covenants) and they have allowed other double fence lines and self installation of fences.

  

  Business response

  07/27/2023

  Professional Properties Management (PPM) assists the ***** of ********* of the Association in the management and administration of the Association.PPM is the managing agent for the Association and neither creates the architectural guidelines nor makes decisions for architectural requests. As ******************* knows, the Declarant currently serves on the ***** of ********* and the ****************************** (ARC). 
  
  In the Covenants for the Association, Article XI describes the jurisdiction and purpose of architectural approval. ******************** admits that his neighbor installed a style of fence that is approved within the community. Regardless, "all Approved Plans and other architectural approvals approved or given by the Declarant [...] are specifically excluded from the requirements of this Article." ************************ dissatisfaction with the legal provisions and later rejection of offers to mitigate his issues with the fence does not constitute a failure to fulfill PPM's contractual duties as managing agent.
  
  As documented in the governing documents for the Association, there is no basis or obligation to compensate an owner who disagrees with the actions of the ARC. Section **** states, in part:
  "Neither Declarant, nor the Association, nor the *****,nor any director on the *****, nor any officer of the Association, nor any member of the ****************************** or any other committee appointed by the *****, nor any shareholder, director, ******** ******** member, manager,agent or employee of any of the foregoing, acting in those official capacities,shall be liable for any incidental or consequential damages for failure to inspect any Owner's Lot or improvements thereon, or for failure to maintain the same."
  
  Accordingly, the Association, Declarant, or PPM are not responsible for perceived damages incurred by ************************ dissatisfaction with the parallel fencing. Yet, the Association attempted to address his concerns in good faith. In addition to the monetary compensation offered to *******************, the Association also offered to install landscaping to screen *********************** view of the white vinyl fence, which he declined. The Association has also offered to replace the narrow strip of turf between the fences with ground covering that will not require significant maintenance. The Association and PPM presented reasonable solutions and ******************** has rejected them.Through ******************, PPM has already communicated with ******************** on multiple occasions, including an onsite visit.
  
  Regarding the request to maintain the area between fences,PPM does not have the ability or legal authority to maintain private property.Any alleged negligence in architectural review, which is denied, is simply beyond the role and scope of services that PPM provides.
  
  Further, because PPM can only address maintenance and act on behalf of the Association upon prior approval by the *****, if an owner complains about an issue to PPM and the ***** does not authorize PPM to address such issue, PPM is without the ability to act. To do so without ***** approval would constitute a breach of the Association's management contract.

• Initial Complaint

  06/12/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  PPM Property Management has not kept up the amenities I pay for in my HOA fees. The Dog Park was unkept and unusable for over two years. The Pool has stains and several people in the community have complained. We were told it would get better, it has not. Further more they are unavailable for community complaints.

  

  Business response

  06/16/2023

  Professional Properties Management (PPM) assists the ***** of ********* of the Association in the management and administration of the Association and as an agent for the Association, PPM implements the decisions of the ***** of *********. As a former director on the ***** for the Association, we trust that **************** is familiar with this relationship and with the process of addressing maintenance and repair items. The issues stated in the complaint are misleading and have already been addressed, and **************** is aware of the resolution in each matter. For the purpose of responding to this formal complaint, we are happy to provide an explanation.
  
  Far beyond a maintenance issue, the dog park required grading and renovations which was approved last year and completed recently. The pool stains were related to the need for updated mechanical equipment which was approved and installed last year. At no time was the pool found to be in violation of health and safety requirements.During the most recent inspection by the health department this year, the pool was approved, and the inspector acknowledged its improved appearance.
  
  PPM continued to respond to questions and complaints, and invited **************** to consider serving on the ***** again after she resigned. After multiple threats from **************** to the Association representatives, the ***** and PPM made the decision to engage the Associations attorney. **************** is still able to submit her community concerns but recently declined to have the Associations designated representative the attorney respond to her.    
  
  As documented in the governing documents for the Association, the ***** of ********* is responsible for all financial decisions on behalf of the Association and the Association is entitled to collect assessments in support of maintaining and operating the common areas. In response to any request for a billing adjustment for any perceived lack of enjoyment, the payments are assessments due to the Association. As a former director on the ***** for the Association and as an interested homeowner, we also trust that **************** is familiar with the recorded Declaration of Covenants for the Association specifically Article IX Section 9.2 which states, in part:
  No Owner may waive or otherwise be exempt from liability for the assessments provided for herein, including, by way of illustration, but not limitation, abandonment of the Lot or non-use of the Common Area. No diminution or abatement of any assessment shall be claimed or allowed by reason of any failure of the Association to take some action or perform some function required to be taken or performed by the Association, or for inconvenience or discomfort arising from the making of repairs or improvements which are the responsibility of the Association, or from any action taken by the Association to comply with any law, ordinance or directive of any governmental or municipal authority, the obligation to pay assessments being a separate and independent covenant on the part of each Owner.
  Accordingly, owners in the Association, including ****************, are responsible for full payment of assessments notwithstanding any owners failure to use common area or subjective belief that the same is not properly maintained.  Any adjustment in assessment for **************** would damage all other homeowners and would be inconsistent with the covenants to which the Association and all homeowners are legally bound.
  Regardless, PPM does not have the ability or legal authority to adjust ****************** assessments, nor can PPM address her complaints without prior authority from the Association. PPM is a property management company. PPM has a contract with the Association, which provides the scope of services PPM is to provide for management of the Association. PPM is not responsible for upkeep of the facilities, including the dog park, pool, and other amenities. At the direction of the ***** of *********, PPM assists the ***** in procuring vendor contracts for such maintenance. Thereafter, the appropriate and qualified vendors maintain and perform repairs of the Associations facilities as provided in their respective contracts with the Association (not PPM). Any alleged deficiency in the maintenance of these items, which is denied, is simply beyond the scope of services that PPM provides.
  Further, because PPM can only address repairs and act on behalf of the Association upon prior approval by the *****, if an owner complains about an issue to PPM and the ***** does not authorize PPM to address such issue, PPM is without the ability to act. To do so without ***** approval would constitute a breach of the Associations management contract. The implication that PPM is somehow solely responsible for maintenance and care of items owned by the Association is simply false. 

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