Name: Golden Corral Corporation
Address: 5400 Trinity Rd Ste 309, Raleigh, NC, 27607-6001, USA
Telephone: (919) 781-9310

Business Profile

Restaurants

Golden Corral Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Initial Complaint
12/17/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am a member of the Golden Corral ************* There are two available ways that customers can sign up to join and manage their rewards: a smartphone app or an alternative online account. I had trouble installing the app on my smartphone, so I joined through the online account. The app and online account are interchangeable. I have been manually entering the receipt codes on my online account ever since without any issues. I recently accumulated $20 in banked rewards, so I redeemed $10 through my online account to use on my planned visit to the Golden Corral #*** located at ************************************************************************************************** on Saturday, December 14, 2024. I received and printed out a required redemption code that was generated when I redeemed the $10. However, when I presented the redemption code at the *************** Golden Corral, two cashiers and General Manager *** ******* refused to honor it; they claimed they had never seen or heard of the type of redemption code I had, and they did not know how to enter the code in their register. I have reviewed the Rewards FAQ on the Golden Corral website, and it clearly states To redeem rewards from your account in-store, click the Redeem button in the center of the REWARDS page and enter in how much youd like to redeem. Please show the cashier your redemption code when you are at the restaurant placing your order. This is exactly what I did, so I believe my redemption code should have been accepted without any problem. I realize most people likely use the rewards app rather than the online account, so this may explain why Mr. ******* and his employees were not familiar with the redemption codes that are generated through the online accounts. However their lack of familiarity with these codes should not be a valid reason for not honoring them. I have uploaded a screenshot of the receipt with the redemption code I attempted to use.
Business response
12/17/2024
This complaint has been forwarded to the franchisee and their operations director to resolve.
Customer response
12/20/2024

Complaint: 22696198

I am rejecting this response because: I have not received a response or resolution from Golden Corral or their franchisee. I will not close this complaint or consider Golden Corral for any future business until this dispute is resolved to my satisfaction. As I stated in my original complaint, I earned the loyalty rewards points fair and square and attempted to redeem them through Golden Corral's online redemption process, only to be refused when I presented the redemption code for payment. This is completely unacceptable!

Sincerely,

**** ****
Customer response
12/27/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Would it be possible to close out or retract a rejection response of Complaint ID: ******** that I filed earlier this week? The business reached out to me this afternoon (after I sent a rejection response) and I am happy to report that the matter has been fully resolved to my satisfaction. I would like to close the complaint as soon as possible, but I did not see an option that will allow me to do so. Thank you, **** ****
Sent from **** **** (*******************************************************************************************************)

Sincerely,

**** ****
Initial Complaint
12/06/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I went into Golden Corral Tuesday never had a problem with Golden Corral food service was all good if I was ask were would Golden Corral. Went in food was cold. Ask to talk to manager on chimney rock rd Hendersonville n.c she was very rude said the food fish was not cold the light was on and steaming. Said she had just eat off of it. Said she would give free meal. Wasnt complaining about to get free meal just letting her know the fish was cold. I walked over picked up fish told her to fill it she said I gave you a free meal what do you want me to do said if I kept complaining she was going to ask me to leave. Wasnt making a seen didnt ask for free meal just letting her know food was cold. Had to go to food that they just put out to get hot meal. She was very rude I was a manager at some other fast food been awhile if I had talked to my Customer that way most likely I would have been fired not asking to to fire her very upset the way she talked to me The best I can make out is Lancasle
Business response
12/11/2024
This guest, ***** *****, also called into our corporate office on Sunday, 12/8. Her message and complaint were forwarded to the General Manager of the restaurant, the District Manager and the franchise owner to resolve.
Initial Complaint
11/21/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On Sunday October 27th 2024 Btw 10:20-10:45 AM The Golden Corral's electronic systems were temporarily down unabling printed receipts upon my purchased for two...In addition, ceased redemption of points as needed from proof of receipt.....I Contacted Golden thru email from their phone app as a member...The comprise was acknowledged, however refusal to render any credit of points to my account
Business response
11/22/2024
This guest's complaint was forwarded to our ******************* They have corrected his rewards account and notified him via email.
Initial Complaint
09/27/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
The Golden **************** in ********. On ****** **. Is unbelievably unsanitary. The Mens restroom was disgusting, filthy and reeked of urin. I could smell the urin outside of the mens bathroom at the plate and silverware table.This was early in the day as well at 1pm.Also the fish, baked chicken, bourbon chicken, shrimp and many other entrees were cold. These bathrooms need to be checked out. Im not looking for any complementary dinners, because I would never eat there again.I also have a receipt to show I was there with my family. I was totally embarrassed.Respectfully ***** ********* ************
Business response
09/27/2024
This complaint has been sent to the franchise owner and the General Manager of the store to respond and resolve.
Customer response
10/02/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *********
Initial Complaint
08/26/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I took my family to Golden Corral $75 for the entire family. While we were eating a large water bug or ***** crawled on my foot and my Elderly mother. Though the waitress was very nice it was super upsetting. Upon leaving I reported it to the manger he simply said we will clean it be walked off. There was no apology no offer to support or even greet us to come back. He brushed me off and it as rude. I consider it health violation for restaurant that serves so many families to and charges So much to have such poor hygiene. The worst is his lack of customer service as we frequently eat there. **** under the table should not be acceptable no matter how busy the manager was he didnt have to brush me off. For this reason I filed a complaint. I have proof of purchase if needed!
Business response
08/26/2024
We are happy to forward this complaint to the appropriate person for follow-up if the guest will provide the location where they ate. Please provide store number (should be on the receipt) and the complete address. Thanks!
Initial Complaint
08/12/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My name is *********************** and I previously had numerous issues reaching out to Golden Corral regarding a visit and now it has been over six months with numerous inquiries submitted and mailings to the corporate office without any contact. Golden Corral seriously needs to improve its relations with customers because it should not be this difficult to reach anyone in the company regarding feedback and for failed experiences. Please respond ASAP this time before having to pursue with legal action for reimbursement for such a small claim. Although unwanted, this seems to be the only next step due to not receiving any contact back from stores for months. Please respond and remediate this issue.
Business response
08/12/2024
The guest did not say which Golden Corral they visited; and, we will need that to be able to forward to the appropriate person. Also, I have reviewed all call logs here at the corporate office (we keep them for a year); and, there is no record of a call from this number or person. As soon as the guest provides the location they have a complaint about, we will follow up with them for resolution.
Customer response
08/12/2024

Complaint: 22125166

I am rejecting this response because: the complaints were filed via the online form on your website. The location is also available if you search for these complaints under my name. The location is the *************** location in ********** **

*********,

***********************
Initial Complaint
07/16/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My family visited this restaurant. Upon arriving home I realized we were charged for five to go drinks. Only 2 people in our party got the to go drinks. I know they are priced higher. I have tried to contact the restaurant to get this resolved to no avail. I would appreciate the difference refunded.
Business response
07/16/2024
This complaint has been sent to the Spartanburg Golden Corral and the franchise owner to resolve with the guest.
Customer response
07/16/2024

Complaint: 21991148

I am rejecting this response because: I havent received a response or resolution.

Sincerely,

*******************************
Business response
07/16/2024
The original complaint through the BBB came in at 10:13 this morning, 7/16, and was forwarded to the franchise owner at 1:13 pm. They responded that they will be reaching out to the guest. Typical timeframes for responses from most businesses are ***** hours.
Customer response
07/18/2024

Complaint: 21991148

I am rejecting this response because:
I still have not been contacted. There has been no resolution.
Sincerely,

*******************************
Initial Complaint
06/20/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
For your rewards program, I accumulated the desired amount, printed out the correct code and went to your ****** Michigan location. I even circled the source code. The cashier told me she had to have another number from a smart phone, which I do not possess. Nowhere do I see it noted that a smart phone is required to participate. Given that, I left with the intentions to not return again. If this is the case and there is no mention of the need for a smart phone to participate, then I would just label this a modern turn on the basis bait and switch tactics. I have been a by-weekly customer for some time and feel that I am being screwed by Golden Corrall. Please remedy this problem and restore the rewards program to be usable.
Business response
06/21/2024
This complaint has been sent to the franchise owner of the ******* MI store to resolve and contact the guest.
Initial Complaint
06/18/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Date: June 16, 2024 Myself and family went to the Golden Corral in ****** ******** for Fathers Day. I had 2 adults and 3 children in my party. The cashier charged me ***** for two children when they should have charged me ***** since they were 12 years old. Once I paid I realized on my receipt that they over charged. So I went back up to the front to let them know. The cashiers were rude very disrespectful and refused to give me a refund. When I asked for a manger I was told managers or supervisors dont work on the weekend only weekdays and I had to come back. I asked for a mangers name and they refused to provide. I returned to the Golden Corral on June 17 to speak with manager I was met again with disrespect confrontational staff who kept stating your not getting a refund when I asked again for manager I was again told that this establishment does not have managers on duty. The cashiers were cussing at me, calling me explicit words and stating I am not getting a refund. This is unacceptable as I am a customer who was overcharged and I am entitled a refund. Secondly I took pictures of the ladies involved in this matter and found these ladies have mistreated several other patrons according to yelp the same way. These individuals should not be working for this company let along representing Golden Corral. Customers should never be treated like this
Business response
06/18/2024
This guest also called into our main office. Her voicemail message and this BBB complaint have been forwarded to the franchise owner for resolution.
Initial Complaint
05/28/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
We visited the restaurant in ***************** in Jan. of 24. When we just got to our table the power went out and after a short wait we were told that they would be closing due to the power failure. The manager ******************* issued us 4 of her business cards with a notation on them for one free buffet on each. On May 12 at 10 am we were at this location, and they refused to honor the cards. They kept one card.
Business response
06/04/2024
This complaint has been sent to the ** at the store and to the franchisee for resolution.
Customer response
06/04/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Customer response
06/04/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

Complaint Details

Showing all complaints

Business response

Customer response

Customer response

Business response

Business response

Business response

Customer response

Business response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Business response

Business response

Customer response

Customer response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary