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          Business Profile

          Safety Clothing

          HotStick USA, Inc.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Safety Clothing.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/07/2025

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            My name is Chief ****** with ****** Twp. Fire ***** in Medway ****. An order was placed on 08/02/2024 with Hot Stick USA out of ******* N.C. The items purchased was (3) AC Hotstick which are used to aid Firefighters check to see if a downed electrical line is electrically charged. The Fire ***** credit card was charged, and the items have never been sent to **. We have left voice mail messages and inquiries on their website with zero response from them.

          • Initial Complaint

            06/18/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Ordered a ac-hotstick voltage tester on 10/17/2023. Credit card was charged ****** Have never received product. Company is unresponsive after emails and voice message. Customer ID# ****

          • Initial Complaint

            03/07/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            On 8/06/2023 my company ordered 2 Hot sticks from this company and we did not receive them. We were using are grant ***** to order and paid in full for the hot sticks. We tried calling and also emails with no response We are a ************ and we are a non/profit company . I am looking for a full refund,

          • Initial Complaint

            01/02/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            My department purchased two hotsticks back on November 17, 2023. We have not yet received the product. I have tried emailing and calling with no answer from neither. I cannot believe this company that has been in business for 20 years can have such poor customer service. I have not received any tracking information either.

          • Initial Complaint

            02/14/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Ordered the product online, They don't send a confirmation email. Following up today, there is no contact information on their website or company info, additionally, there is no way to cancel the order when logged into the account. All the *** directs you back to the account page where there is no options other than to see that you ordered an item .

          • Initial Complaint

            08/22/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I purchased a Hotstick from their website and recipes the recipes with my card be charged. I have not received my item nor shipping information. I have tried calling multiple time and sending multiple email with no response. I need to purchase two more hotsticks and send one in for repair but I will not do so till I receive my first item that was purchased through the website.

          • Initial Complaint

            08/12/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            We have 4 of their products waiting for repair in their system. These items were first sent to their location for repair 260 days ago - November 2021. We were given a price for the repair and told they were just waiting for parts to arrive. We know they were having trouble sourcing parts but we have had no updates for several months. We have called, emailed and left voice mail and have had no contact with anyone from the company since April 21, 2022. Our last interaction with them was "We were out of repair parts as well for the units but have everything we need now." April 21, 2022 There has been no response for over 100 days even after many calls and messages from various employees, including our company president. Any contact from them would be ideal at this point.

          • Initial Complaint

            06/17/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Trying to reach manufacturer to get repair part. Won’t return phone calls or emails

            Business response

            07/14/2022

            Which part is the customer looking for.  I am happy to send them one free of charge.  I will need to know the serial number of the AC Hotstick along with the shipping address.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 21

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          2500 Catalina Ct

          Raleigh, NC 27607-6502

          Get Directions
          Visit Website
          (919) 782-4442

          Customer Complaints Summary

          8 total complaints in the last 3 years.

          3 complaints closed in the last 12 months.

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