Reviews

No service after the sale even when there are proven latent defects!!!I purchased a brand new American Coach Patriot FD2 on March 30, 2024 and it has basically been unusable since the day I left the lot. Three weeks after I bought it, it broke down on a trip to ** and had to be towed to **. Since that time it has been in for service at Mercedes 4 times for a total of 45 days in the shop. The first opportunity I had to go camping at ************* the water tank flooded the campsite and I had to leave (no refunds offered). I took the van to **** in ********* (Hickory) and it was determined the fresh water tank had a hole in it, and the city valve connection was improperly installed, both making the van completely unusable as a camper, which is why I bought it. That was July 12-I've been waiting since July 12 for the unit to be repaired; it's now Oct 6. Additionally, the interior cab door handles are broken and fall out every time you open the door, the power to the black tank gate is faulty so the tank can't be emptied (service **** is aware; check the vm!), and the wiring to the house was improperly attached to the battery, stripping the connection bolt and causing the battery to overheat, which in turn caused the van to stall out or simply not start. I was told to take the van to ******** for this issue, and once the cause was discovered **** and MAD refused to reimburse me for the cost of the repairs - **** because I wouldn't tow it to them to "inspect" for themselves, and MAD because I wasn't able to wait weeks for them to review the warranty submission provided by ******** so had no choice but to ask ******** to repair the van so I could at least drive it.**** has made no concerted effort to get the warranty work approved by *** and replacement parts shipped for installation. 3 months and waiting!! I have owned this vehicle for 6 months and 1 week and have yet to be able to use it as a camper van. I paid $175K for this vehicle; oh to have my ***** back!

This unit was not purchased at our dealership (Rural Hall). This unit was purchased at the ********* dealership.

They Repaired my A/C in my motor home we purchased last year, Had to find someone else to inspect what was wrong, they said there is no way the a/c ever worked no oil in the compressor and Leaks in the lines.They now owe me $1596.81 for repairs , They will not return calls.

This is a Blue Compass customer, but their unit was not serviced at our store.

**LONG REVIEW, BUT IMPORTANT** I truly am a very understanding person and rarely leave reviews for bad experiences but I felt this needed to be shared to warn others. I gave them a lot of chances.

If I could give negative stars, I would. This place is awful.

To start, we inquired on a 2020 ******** ******* on 4/18/22. A sales rep got back to us in a timely manner to let us know it was available. We then had our trade valued. We had applied for pre-approval financing with our local CU (we are 5 hours from Winston-Salem on the west side of Knoxville, TN). I had already told the sales rep this.

He called me back the later and said "your application has been approved! You guys have excellent credit scores!" I was confused because we had not applied for financing through them at all. He then proceeded to schedule a demo date for us on 4/21/22 at 12:30pm. I got off the phone, thought a second, called him back almost immediately, and asked him how we could be approved because we hadn't even applied through them? He said "ummm, yeah, you're loan is not approved yet so I don't know what you are talking about. Who called you?" I said "you...". He then said "oh sorry, I thought I was talking to a different customer!"

That is concerning because what if he had given out sensitive information? I thought oh well, just a little mix up. I assumed the demo was still on, and the next day (Tuesday) we received approval from our CU. I called our sales rep immediately and he said "Who scheduled a demo for you? Was it me?" I, again, said "yes...." He said "oh, I'm not at work right now but I'll have to check that tomorrow (Wednesday)". We were supposed to have the demo Thursday. I called the sales manager to ask on this because we needed to know as we were 10+ hours round trip and had already asked off work. The sales manager confirmed we didn't have a demo date scheduled and that there was no way he could have it ready by then.

Mrs. ******* was never at our store. All her correspondences were done over the phone. She originally started with a new sales guy. He had three deals he was working at one time. He called Mrs. ******* thinking he was talking to one of his other customers that he had just spoken too. That is why he told her she was approved and scheduled for demo. Mrs. ******* had not submitted a credit application yet, so he was obviously talking to the wrong customer. After the back and forth of her questioning her credit being pulled and her demo scheduled, he then realized he had called the wrong customer. She then called back into the store and asked for a sales manager. The sales manager apologized and explained that it was a mistake and he then put her with another salesman. She seemed very understanding of that and seemed to have felt comfortable working with someone a little more seasoned. The more seasoned sales rep knew the used unit had damage to it whereas the new sales rep did not, so he went ahead and let her know that up front b/c he know they were from Tennessee. She asked if it was water damage and he wanted to check with the shop to verify. He even sent her photos of the damage via text. She then called him and said she was no longer interested in that unit b/c of the damage. She then inquired about a new unit. At this point we worked up a quote for her on the new unit, we were about $21,000 dollars higher than she wanted to be out the door. She then countered her offer, and we were still about $12,000 higher than she wanted to be. So, then she asked what our wholesale cost was on the unit. He told her he does not have that information and she said who should I ask? Should I call your sales manager again? He told her she could try. She did call the sales manager and he explained to her that he worked the numbers for her and that he tried to give her the best deal he could but there was no way he could get the number down to what she wanted. She then asked him what the wholesale amount was, and he told her he didn't have that information. She then asked if we had anything else in a similar floor plan that would be in her price point. He told her that he would have his more seasoned sales rep check our inventory and see if he could find anything. He only really found one used unit that might would work but it was at our Raleigh location, but it was sale pending at the time. He called that store to verify it was a solid deal and it was. At this point he called her and told her that we did not have anything currently in her price point in available and that he would let her know if something came in. She told him not to worry about it, she was going to go somewhere else to find a unit.