Complaints

• Initial Complaint

  01/28/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I took my 2024 Tuscon Hydrib N-Line to Johnson Hyundai in Wake Forest, where we bought it, for the engine misfiring. It was a brand new car. We were told it would be checked and looked at immediately. What actually happened was, the car sat on the lot for 2 months without anyone ever looking at. I called weekly for updates without ever getting calls back. When I finally reached someone 8 weeks later I was told my car was never looked at and would be immediately. The technician drove my car around the block, said there was nothing wrong, and closed the ticket. That was incident number 1. Que three weeks later when the car is still doing the same thing. I bring it to the dealership, explain the issue, and am assured it will fixed. That never happened. The "worked" on my car for weeks doing God's knows what and when I get my car back, it's STILL doing the same thing. I bring it in a 3rd time. The tech acknowledged that yes, the engine was misfiring and assured me it will be fixed. Weeks go by, I call for updates and get told they're waiting for approval from Hyundai before they can do anything. No one conveyed that to me weeks before when I was calling, asking for an update, and being ignored. Finally, they "repair" the car and yet the engine STILL misfires. I got told by the service manager that all the ******* on the lot drive like that and was handed my keys. I have tried to speak to both the previous acting manager that I dealt with (****** *****) and the new GM (****** *******) and both have completely ignored my emails and ****** has refused to meet me with on at least one occasion. This dealership is a disgrace and an embarrassment.

• Initial Complaint

  01/14/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  About two months ago after getting my 2024 KONA SEL serviced at Johnson Hyundai of Wake Forest, my vehicle started losing power as I would drive it especially when encountering an incline.After this happening more than 5 times I took the vehicle to be inspected. No fault was found and no mention of other KONA having this same problem but that my own had not been included.After getting my vehicle back, it started this time losing power as I am driving it more often and I really became afraid to drive the vehicle.I have reported this not only to the dealership where I purchased it in ******, **, Sports *****,it has been reported to the Headquarters of Hyundai, case number ******** and the ***** complaint no. ********. These extreme measures were taken because RPD warned me to get the vehicle inspected when he noticed that I had slowed down and others were blowing their horns at me. The **** had slowed down itself. I was not deliberately slowing down.The following statement was made that is NOT true but the opposite.******* *** <*************************************>Jan 10, 2025, 2:22AM (4 days ago)to *******, HCCM, djohnson, Hunter, bcc: me We have confirmation the dealership had asked you to go for a ride along with a service technician to rule out driving habits as possibly affecting the vehicle's performance and they have not received a response from you regarding this option.`````````````````````` I am the one in desperation who spoke with **** ********* on the phone and asked him to allow me to drive the vehicle in the presence of a service person. At first Deen, service manager,agreed and then a few days later on the day I was supposed to have driven the vehicle with someone, **** ********* declined. He stated a "tech" report was being done. Then a saleman, **** ******, who was flirting with me offered and I never responded due to the statement that "we can stop and eat dinner". No Thank You **** ....

  Business response

  01/14/2025

  I have reached out to our Fixed Operations director.  He will contact the customer today.

  Customer response

  01/15/2025

   
  Complaint: 22808033
  
  I am rejecting this response because: there is no reference to the lie that was told and the actions of both **** ********* who withdrew the offer for

  me to test drive the vehicle in with a service person and the actions of **** ****** who did not keep the issue professional and suggested that he

  would drive the vehicle and then we would go for dinner. Both are violations...it appears that no one wishes to follow up with this with me.

  This has now become much more than a technical issue. Investigation needs to be done and managment take responsibility for these actions.

  Once again, Deen called and cancelled the day that I had been scheduled to test drive the car with a service advisor and **** was unprofessional

  and no I did not contact him back because of this.
  
  Sincerely,
  
  ******* ***

  Business response

  01/20/2025

  I have spoken ******************* I am meeting her on January 28th,  She will drive with  myself and a Hyundai technician to see if we can duplicate the issue she is feeling in her vehicle.  We also discussed her issue with **** and ****.  This was brought to the attention of the General Manager as has been addressed with both associates.  We are dedicated to providing  a personal and professional experience for every Johnson automotive guest .

  We coach and train on a regular basis.

  Customer response

  02/07/2025

   
  Complaint: 22808033
  
  I am rejecting this response because:

  I do reject the response. Yes, we did test drive the vehicle. No the vehicle did not display the issues that I have 

  experienced several times.  But it is known that issues like these have taken place before where the dealership 

  could not verify the problem but the customer was genuinely experiencing issues. There are steps that can be

  taken to ensure my safety in this vehicle.

  Sincerely,
  
  ******* ***

• Initial Complaint

  11/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My car, 2022 Hyundai Tucson, ****** and still under warranty has gone into limp mode three times. The last time was at the speed of ************************* rear ended. I took it to the dealership and they could not diagnose the problem and offered the only option of coming and getting my car. I feel the car is dangerous to drive. I feel they should have pursued either a buy back on my car since the problem could not be fixed.

  Business response

  11/22/2024

  We have had vehicle in for service and performed all diagnostics required.  We also reached out to Hyundai corporate to help identify the issue.  Unfortunately nothing was found.  We always want our customers to feel like we are exhausting every avenue to satisfy their concern.  However all diagnostic reports found no issue or code pulled.

• Initial Complaint

  02/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My vehicle has been in their shop for over two months, approximately, and I have not been able to get an answer as to if or when it will be fixed. Two weeks alapsed with me waiting to hear from corprate when the dealership had not even submitted the appropriate paperwork. I keep getting told will call you tomorrow. I have to pay a diagnostic fee of ******. I just want answers and for someone to be ***** responsible for getting my car fixed and money refunded or what our next option would be. I'm racking up bills not having a car for two months.

• Initial Complaint

  01/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I submitted my 2014 Hyundai Santa Fe to the Hyundai ****************************** located at ************************************ Forest, ** ***** on August 28th of 2023. It took weeks to get a proper diagnosis of what was wrong with the vehicle, and the diagnosed problem wasnt repaired until the second week of November. We were told we would be able to get our car before thanksgiving, but then we were informed that the check engine light came back on. Its now January of **** and we still dont have our car. Theyve had our primary vehicle for five months. The last we heard, they were fixing an engine coil, but that was December 4th, nearly a month ago. I was told December 21st that our service advisor ***** would let me know what was going on with the car, but never heard back from anyone. Ive never experience anything like this and am feeling hopeless about the outcome. They will barely talk to me and I feel like my car has been held hostage. This is the worst customer service Ive ever experienced, and its been terrible going without a car while borrowing vehicles from family members trying to get my children to school and the doctors. I really hope you all have a solution to this problem, because Im at a loss here. Thank you for your time and for all you do.

• Initial Complaint

  09/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  All windows stopped working completely. I scheduled an appointment to have windows diagnosed and fixed on 6/28. I was told they did not have any loaner cars, so I made arrangements. I also provided all warranty information once there. **************, the warranty I have, and their number. I was told the window regulators went out. When I got there to pick up my vehicle, I was then told that they had ordered the wrong parts. This was all such an inconvenience. I was then told that they would call once they have received the correct parts. I took my car in again for repair on I think 8/28. I was told that I could pick up my car after service hours. Once I got there to pick up my car, a gentlemen said "Well, I have these keys but there is no paperwork." I took my keys and left as my windows were finally fixed. About 2 weeks later, my passenger window stopped working. I took my car back highly upset. I was told it was a different issue than before and they would order the part and call me once the part has come in, which would be the motor. While I was there, I was told that they have yet to be paid. I explained that I had already provided all the warranty information. He stated that he remembers but somehow the paperwork got misplaced, so I provided the warranty information again. I left and waited on a call. I figured that I had missed the call, so I reached out on today 9/11. I was then told that there was no order for any part under my name. He then expressed that he saw the past repair, however there were no new orders. I told him that I was informed that my motor had now gone out. He stated that he put in the order and tells me the arrival date is on Wednesday 9/13 and that he would give me a call. This is all unprofessional and a huge inconvenience. Dropped of my car for repair and picked it up in the same condition. No one ordered the new part that is needed for new repair and warranty information lost. They have dropped the ball too many times.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩