Garbage Removal
Active Waste Solutions, LLCFind BBB Accredited Businesses in Garbage Removal.
Reviews
17 Customer Reviews
Review from Teresa P
1 star08/26/2024
Terrible service. Ive had to call customer service so many times because the driver(s) just drive right by without picking up my trash. I literally watch them stop at my neighbors to pick theirs up. Call customer service and they say they will send a recovery truck, took a few days. Next a credit would be on my account , nothing. Called again today 8.26.24 because they drove by again, customer service manager was rude. Left a voicemail for the ** which apparently is disbatch. I do not have my hopes up with this company
Active Waste Solutions, LLC Response
08/27/2024
I call and spoke to ****************** about the situation and apologized for her poor experience with our team. I assured her that I would follow-up with my customer service team to address the situation moving forward.Review from KC C
1 star08/09/2024
Zero... Kindness Zero.. intelligence Zero... professionalism *** Girls in the front Office are despicable and rude.*** Drivers work hard and are always pleasant to talk with... however, if you have a problem the Front desk Girls will stop you from getting any help you need!We waited 4 1/2 days for our Trash cans to be picked up.And they charged us $40 extra to pick it up.So.... Run don't walk away from this company. Go anywhere else for your Trash pick up...*** **********Review from Justin K
1 star07/18/2024
They provide services for the *** community I live in. They have a history of not picking up trash on the scheduled day. Currently on three weeks straight where our community has had issues with pick up. Theyll tell you itll be picked up the following day and then its not. I have had to make repeated calls to the office to schedule pick up as trash/recycle bin continues to overflow.Active Waste Solutions, LLC Response
07/20/2024
please provide more information, ex: what community are we talking about.Customer Response
08/26/2024
Active- ***************************** in *********.Review from Morgan N
1 star05/02/2024
Lazy!!! They will just leave trash that they knocked out of the can on the side of the road.They also block the cars in the driveway with the cans.Active Waste Solutions, LLC Response
05/03/2024
Can we please have more details truck number, address?Review from Laurita P
1 star06/16/2023
Worse company ever! Called to cancel and it didnt happened emailed and was harassed even after I requested them to stop. The last email stated, No wonder youre divorced. they also took money ******** pay which I had not signed up for and they will not address anything or give managers names so basically, I have to file an harassment suite as well as fraud. I have never in my life dealt with this degree of unprofessionalism.Review from TIMOTHY R
1 star04/28/2023
Very rude and unprofessional office staff. (Don't dare put an extra can out.) *********** reflects very poor management. The fish rots from the head down.Update: I closed my account on March ********************************************** front of my home. Today is April 28, and in spite of several phone calls to their office, their cans remain in front of my home. I told them I would dispose of the cans if they were not removed immediately. They said they would bill me $100 per can and send me to collections if I failed to pay. This is a terrible company.Review from Ricardo L
1 star04/07/2023
This company is unprofessional. Call to make a complaint about a driver cursing out my daughter. **************** rep ******* didnt want hear my complaint, and began to yell at me and then hang up on. me multiple times.The people that work for this company are very unprofessional and very disrespectful!!Review from Michael B
1 star03/09/2023
Their customer service is terrible, they canceled my account after I complied about them not picking up my trash.Review from Amanda C.
1 star02/08/2023
This company is the worst! Very rude customer service!! After a month and half calling to come pickup the cans from my house and being told I would have to pay if I got rid of them. Im so glad I canceled! They should pay me for keeping them! They come when they want and leave cans in the middle of the road. If you are for a good service do NOT call active!Review from KE O
1 star01/27/2023
Horrible customer service. Extremely rude and they hang up on you. Had their service for years and their workers would leave trash all over my front yard and when I would call to let them know, they said its not the responsibility of them to pick up trash if it falls out when they dump it in the truck. Fired them and hired a great company. Dont settle for active waste! Save your money!
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