Reviews

Zero ******** the new president of the *** currently, I stepped into a pile ofwith CEPCO being our HOA manager. I had heard awful local gossip about CEPCO that almost deterred me from buying in this ************** agrees its time to stop giving CEPCO our money, time or energy.

To whom it may concern,CEPCO has been providing association management services for the greater ********** area for over 42 years. CEPCO has been managing this association for over 20 years without receiving any written notification of an issue or board complaint until recently due to board turnover. CEPCO nor its employees make any claim that our company does not make mistakes from time to time. This complaint was received from a non-active board member who had been on the board for a year and had recently taken the board presidents position within the last 2 months. She identified three complaints leading up to this formal complaint to the BBB. One concern was a water leak that ended up taking 9-10 months to determine the root cause due to its location and limited occurrence. The leak only occurred during heavy rain events. The location presented a challenge since it was located between the floors of a four-story building behind a firewall. With any water leak, it can be challenging since water travels to the path of least resistance. The issue was resolved. The second issue was a window washing vendor that did not clean the windows to the president's liking even though they followed and fulfilled their contract. The windows had hard water stains due to old metal screens that were not included in the contract. The last issue identified was the light bulbs in the foyer did not all have the same brightness. This association has been through numerous board members throughout our 20 years of service. The building is over 50 years old and of course, has some issues. Every issue has been addressed and handled as discovery has allowed within a reasonable time frame. We cant address the awful local gossip this owner refers to. As the management company, we are continually positioned as the middleman between the board of directors and the homeowners. CEPCO sometimes gets bad publicity, as well as every other management company. Due to the circumstances with this particular board member, CEPCO has evaluated our relationship and decided to non-renew this associations contract when it comes due in August 2025. This will allow the board more than sufficient time to contract with another management company. Since the time of this submission, this board member has now resigned from the board of directors.

I dont often leave a negative review because I own a business and pride myself on the service that our business provides which is real estate services and property management services. I am also writing this as a former president of an association, current president of an association, and having worked as an association manager for ********************************** managing a condo community and another single family HOA. You are literally selling your service, responsiveness, and CUSTOMER SERVICE SKILLS. More than once, I have had Cepco on the phone and was treated less than human, the staff refused to put me through to a community manager, and was just rude mocking my questions that should have been very simple answers. Questions were, does the association fee include a wind/hail policy and who do I contact to find out if a covered porch can be converted to a sunroom. Simple questions why are you so rude?

Sorry, this response is delayed in sending as it was not forwarded to **. CEPCO worked with this gentleman during a transition of a community from **************************** which he was the association manager to our company and had several pleasant dealings with him at that time. As one business owner to another, I would have addressed this issue with the management instead of resorting to reporting such issues to BBB, we would have gladly identified and solved the problem. CEPCO makes all reasonable efforts to provide friendly and efficient customer service. Thank you,