Reviews
3 Customer Reviews
Review from Jacon W
1 star03/10/2024
Baxter ford can not be trusted. Took my truck there for service after getting the quote decided I would do it my self. was charged 165.00 to get the truck back. paid the bill took the truck home to do the work. Just to find out they didnt touch the truck. went back up to them and confronted them about it. they brought the tech up that wrote up the ticket. and they admitted they didnt do what they put on the order. I would like to say that this was a one time thing but I cant this has happened to me a couple of times at this dealer. This dealer is stealing from there customers. The other time they were busted by me for bogus work order on a my sons truck where they said it needed a battery 550 dollars just for them to leave the old one in the truck bed were it slid forward and damaged the bed and the batter they took out is still good. They have let my daughters car go out the door saying everything is good while the brakes were metal on metal. This dealer has very unsafe work practices and has no morals. Do not trust this dealer with anything save your self the time and money. Check there online reviews this dealer has gone down hill.
Baxter Ford West Dodge Response
03/11/2024
Mr. W****, I am sorry for your experience with our dealership. We would love to help make things right with you. Please reach out to Don M***** my service manager to discuss your recent visit. ************ Thank you and looking forward to helping with this matter. Ronnie Menicucci Gerneral MangerReview from william f
1 star05/27/2023
This past week I had occasion to take my car to Baxter Ford at 185th & Dodge for service. Here’s a list of issues I have as a result of that visit. I had an appt for Tuesday but they didn’t get to it until Wednesday and they failed to apprise me of the status. I had to call them. When I picked up the car it had been driven 30 miles even though the invoice showed in/out mileage the same. There was greasy fingerprints on both doors. The radio station had been changed to a station I don’t listen to. Considering these items I can only conclude the car was used for some one’s personal business. I doubt I’ll would ever trust them with my vehicle again and others should be aware of these issues before scheduling service with them.Baxter Ford West Dodge Response
05/31/2023
I am sorry to hear about your experience with our service department recently. Please accept our apologies and let us give you the great 5 star service we strive for with our guest. My service Manager Don M***** will be calling you to assist you. Thank you and looking forward to a long-lasting relationship with you moving forward.
Sincerely, Ronnie M******** General Manager
Review from Trisha W
1 star08/30/2022
Listen I give this place a -0 never have I seen a dealership let somebody walk out of the store with a car and all the paperwork to go with it and then a month later call him tell him that the bank said that they didn't Finance them let me take the car back and not give me my down payment back or nothing ******************* that's why I have a lawyer and I had to give them one star because it wouldn't let me deal without it or I wouldn't have given him anyBaxter Ford West Dodge Response
08/30/2022
I apologize that you feel that way, unfortunately we are not the Bank as they are the finale determining factor for loan approvals. As for your cash down we have a check that is ready for you to be picked up in person. Please let us know if you have any further questions or concerns. Again very sorry for your experience with us. Thank you
Customer Review Rating
Average of 3 Customer Reviews
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