Reviews

After doing ample research online I fear that this company is going under and is using false advertising and bank loans from their customers to bail themselves out. It seems like they opened too many clinics in too short of a time, and have tried to mitigate their poor revenues by firing staff and increasing their prices. I was sold a package for "unlimited" treatments of my Brazilian and Underarm areas for $6,163. Even with their lifetime guarantee and suggested frequency of one treatment every 5 weeks, I have this is not a deal. After looking at other franchises (e.g. Semper) and even other MedSpas, I see that many other laser hair removal businesses offer services at ~100 or less per session for the same body areas. I have already seen how letting go of staff has resulted in less appointment availability, as seen by my 2nd appointment being booked 6 weeks after my first (instead of the recommended 5) and multiple comments from the Clinic Manager about slots being sparse. They claimed that my package was heavily discounted at 60% off but after looking online I see that this sale is year-round and they only show the marked-up prices to convince customers to sign the contract. I was told that their laser is not as painful as waxing but after my first session, the laser expert told me that the sessions will only get more painful as I continue. My research shows that the models they're using are old and newer med spas have much less painful laser. I have reasonable suspicion that Milan laser is close to going out of business and if that's the case their customers who took out financing loans will never get their money back. I would like a refund of the package minus 10% for the one service I received (even though that is a ludicrous amount for one laser service and the company themselves know that one laser session is not worth $600).

I made an appointment for a free consultation on January 16th, 2025. My only intention was a consultation, not to commit to anything. During the consultation, I was given information about Milan and laser therapy, which I liked. What I did not like was the price. After showing me the price, she said they have payment plan options. Looking over the payment plans I was a little hesitant because the total price was WAY more than I was looking to spend. I asked if I could come back next month with a decision. I was told no. I asked if I could have 24 hours to decide. I was told no again. I had to make a decision or else I could no longer get the deal because it was a "consultation only" deal. I sat there trying to decide what to do for about 10 minutes before I agreed, but after I signed, I realized that I was actually taking out a loan, which made me even more uncomfortable. Fast forward 12 hours and I had the worst buyer's remorse ever. Now, I am trying everything to cancel my contract. I have not paid anything yet and have not received any services. I tried contacting the clinic manager today and I have received no response, even after sending multiple messages. I have tried to contact corporate and they just told me they contact the clinic manager. I even tried contacting the servicer, Westlake, and they said they cannot cancel my contract.. I just would like to cancel my Milan and loan contracts and have them refund the loan servicer, especially since I haven't received any services yet, but I feel as though I am getting the run around. I cannot even figure out how to access the full payment agreement, just the summary!

In response to the complaint from Joslyn Johnson-J******. Joslyn Johnson-J****** became a client of Milan Laser Hair Removal on 1/16/25 when they participated in a free consultation. At the conclusion of the consultation, Joslyn Johnson-J****** decided to purchase laser hair removal. Their choice of payment was external lender. In our purchase agreement with Joslyn Johnson-J******, they signed and agreed to all sales being final and scheduled their first treatment. On 1/21/225 Milan Laser was informed that Joslyn Johnson-J****** filed a complaint with the BBB. A member of Milan's Client Services Team spoke with Joslyn Johnson-J******, and found that they chose to discontinue future treatments. At this time, it was determined to refund Joslyn Johnson-J****** for the treatments they have not yet received. At Milan, we pride ourselves in providing exceptional customer service, and delivering exceptional laser hair removal results. Our results are guaranteed and customer satisfaction is our priority. Joslyn Johnson-J****** complaint was handled quickly and we hope to see them in the future when they are ready for laser hair removal.

Milan Laster Hair Removal has contacted me concerning my issue. They quickly responded and resolved the issue in a friendly and professional manner. I appreciate how they handled the situation.

The staff at the Sioux City location are friendly especially my nurse Katie. However, I've tried multiple times to get a refund for services I didn't use. The manager Kayla only keeps saying all sales are final, and won't even attempt to have a conversation or come to an agreement on refunding me for the difference. I've paid in full and have only used the service a total of 4 times since 2021. I am a grown adult and am not blaming my decision on them whatsoever, but it's not easy everytime you're sitting there for the service you actually want they give you a test area and sell you something else. The service I have received did not help nor improve the reason for starting in the first place, and I don't want to be responsible for paying services unused. Lifetime service but only a promise of up to 10 sessions or they'll schedule you months out. I'm only looking for the company to do the right thing and have some common courtesy for my specific situation. Being shut down and unapologetic is certainly not helping my negative experience, and makes for an awkward visit every time I go in for the service I do want. This is not cheap by any means and I've already covered all my payments.

In response to the complaint from Dani S*******. Dani S******* became a client of Milan Laser Hair Removal on 9/1/20 when they participated in a free consultation. At the conclusion of the consultation, Dani S******* purchased laser hair removal. Their choice of payment was through Milan. In our purchase agreement with Dani S*******, they signed and agreed to all sales being final and scheduled their first treatment. On 1/21/25, Milan Laser was informed that Dani S******* filed a complaint with the BBB. A member of Milan's Client Services Team spoke with Dani S*******, resolved their concerns and offered an appropriate solution. At Milan, we pride ourselves in providing exceptional customer service, and delivering exceptional laser hair removal results. Our results are guaranteed and customer satisfaction is our priority. Dani S*******' complaint was handled quickly and we are happy to have resolved this concern and to continue to be a part of their hair-free journey.

The ****,******** location misrepresented the service to me and did not disclose that the treatment would not work on my gray hair (all of my laser treated hair is gray) As a result 5 months later I am in the same position that I started. I am being requested to pay roughly $1,000 for a service that I would not have signed up for had I been told that the service would not work. This is truly disappointing. I talked with the team and they are not willing to cancel my remaining $600 amount due. I truly believe I should not be expected to pay for a service that they had the responsibility to disclose would not work for me.

La Shawn, we are concerned about your experience and would like to discuss it with you in further detail. We will be contacting you shortly.

If I could give no stars I would do so. I started doing treatments about a year and half ago. Of course I didn't expect results overnight. I trusted the process. And I kept going, and never got the results I expected. They “graduated” me. I dont even know what that really means because ALL my hairs turned white in the treatment area. I think the growth is more real than before because now I have more new black hairs as well as all the white hairs that were once upon at time black. I disputed the financial transaction with my bank over ($1300) because it did absolutely nothing for me!! They reached out to me saying they could put me in touch with their medical team.? For what? To swindle me out of more money!! No thanks, Im waiting for a Dermatology consult to get real answers for this unwanted growth.

In response to the complaint from Shante Grier. Shante became a client of Milan Laser Hair Removal on 12/10/2023 when they participated in a free consultation. At the conclusion of the consultation, Shante purchased laser hair removal. Their choice of payment was through a third party lender In our purchase agreement with Shante, they signed and agreed to all sales being final and scheduled their first treatment. On 10/09/2024, Milan Laser was informed that Shante filed a complaint with the BBB. A member of Milan's Client Services Team spoke with Shante, resolved their concerns and offered an appropriate solution. At Milan, we pride ourselves in providing exceptional customer service, and delivering exceptional laser hair removal results. Our results are guaranteed and customer satisfaction is our priority. Shante's complaint was handled quickly and we are happy to have resolved this concern and to continue to be a part of their hair-free journey.