Complaints

• Initial Complaint

  01/10/2025

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  November 21, Omaha Steaks charged my Visa account at the **** ** ******* $217.59 for an online order I initiated. The order was fulfilled. Shortly thereafter and every day since at 10 am central time, Omaha Steaks has sent to me a product solicitation message at my email address; ***************. Omaha Steaks provides an online link to unsubscribe to such messages and states it will remove my address in 24 hours. This cycle has repeated daily since November with no such action. Omaha Steaks Customer Service has also messaged me with a commitment to remove my address, but without success. You gave Omaha Steaks a Torch Award for ethics in 2024. It is shameful Omaha Steaks does not perform to such a standard. I want my address and phone number deleted immediately.

  

  Business response

  01/10/2025

  This is in response to your complaint with the Better Business Bureau. We apologize you are receiving unwanted advertisements. We can confirm your email address has been unsubscribed from our list, and we have not sent a marketing email since 12/3/24. We believe what you are receiving are advertisements which are automated and shown to you by your email provider based on your online activity. They are not emails that Omaha Steaks sent to you, so unfortunately, this is not something we can control; however, you are able to adjust this in your email settings. Please contact us at ************************ if you need further assistance. We appreciate your business and hope to serve you again in the future.
  

  Customer response

  01/10/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *******

• Initial Complaint

  12/23/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We ordered products and the order was missing Top Sirloin. I photographed what was received emailed the company. I had a witness present. I made an agreement with A rep named ****** through an email, but the other employees attempted to change the agreement without my consent. The last rep forced me to accept a gift card by mail which I did not, nor do I accept. The following is what was actually discussed and agreed upon: Top Sirloin missing from the order Plus, Beef Franks In addition, for our troubles I am requesting a $25 refund back into the credit card. And The company will need to overnight the food for this inconvenience. The employees were extremely rude and have poor training. It is inconsistent information and changes depending on who the public is connected to. I repeatedly labeled my emails to be forwarded to ******, the rep I was working with through emails. Before send products, he inquired about dates we will be home to accept the delivery. The dates are open. We just want the products and refund. The longer this takes to resolve, to our satisfaction, the more I will ask in return to the credit card. I am also not open to negotiating for less than what has been presented here. The company needs to resolve this with their employees and bring the matter to management. Employees need to be retrained and others warned for their HR file. Omaha’s employee’s have attempted to get out of sending products. ****** is the only one who behaved professionally. Thank you.

  

  Business response

  12/30/2024

  This is in response to your complaint with the Better Business Bureau. We apologize for the experience you encountered. Your purchase consisted of 2 Filet Mignon and 2 Top Sirloins, packed in the same box so we are very sorry if any items were missing. Per our email correspondence, we have sent a replacement shipment of 2 Butcher's Cut Filet Mignon and 2 Butcher's Cut Top Sirloin to be delivered on January 3rd. You are also welcome to keep the $25 gift card for the inconvenience. We appreciate your business and look forward to serving you again soon. Thank you.

  Customer response

  01/06/2025

  I was unable to upload additional information to an existing current complaint filed on BBB. Here is the info. and the photo’s I attempted to include from earlier today. This is not a new complaint and is part 2, the update as I stated I would provide. Please read the previous complaint first. The package arrived earlier today before 1pm. Nobody rang the doorbell. There was no ice and no dry ice in the container. My witness (non family member) who retrieved the box, also noticed the interior of the container was not cold. It was dry. He saw what was sent and also noticed the missing ice. There have been way too many problems, I filed this BBB complaint, nothing was actually fixed, the email reps continued to make different offers, there was no tracking order, delivery was a day late, there wasn’t even the $25 gift card I didn’t (don’t want and didn’t agree to) I was told I could keep, the food arrived without ice packs and now there is a major health and food safety concern. Please process a full refund of the entire amount back to the credit card and please retrain your entire staff. These were avoidable situations that should not have happened.

  Customer response

  01/07/2025

  
  To Whom It May Concern,

  
  I hope this letter finds you well. I am writing to update the desired outcome for my ongoing case concerning the delivery issues and related inconveniences we have experienced with your company. After further consideration and conducting thorough research on the impact and costs involved, I would like to revise the desired outcome as follows:
  Total Desired Compensation: $8,026.22.

  
  This revised compensation amount takes into account the inconvenience, health risks, emotional distress, and the failure to meet promised service standards. I appreciate your attention to this matter and look forward to a prompt resolution.

  
  Thank you for your understanding and cooperation.

  
  Sincerely,
  *******
  
  
  
  
  
  
  
  Issues and Awards
  Delivery Failures
  Issue: Package arrived before 1 pm with no notification, and no ice or dry ice inside. The interior of the package was not cold. Witnesses can confirm these observations. Additionally, during the first delivery, a second witness observed that a package of dry ice was included. The absence of ice or dry ice in subsequent deliveries could be perceived as possible retaliation for filing a BBB complaint. Given the way things have already been mishandled, this adds to the overall frustration and concern.
  
  Desired Compensation: $700 for inconvenience and potential retaliation.
  Prolonged Resolution
  Issue: The issue was not resolved quickly, leading to extended inconvenience and frustration.
  Desired Compensation: $700 for prolonged inconvenience and delay in resolution.
  Inconsistent Offers
  Issue: Inconsistent and unsatisfactory offers, no tracking number, delayed delivery, and missing $25 gift card. The offer was changed from franks to filets.
  Desired Compensation: $500 for confusion and inconvenience.
  Health and Safety Risks
  Issue: Food arrived without cooling measures, posing health and safety risks.
  Desired Compensation: $1,200 for health risks.
  Employee Misconduct
  Issue: Unprofessional and poorly trained employees, inconsistent information.
  Desired Compensation: $400 for poor customer service.
  Unwanted Gift Card
  Issue: Imposed $25 gift card despite explicit rejection.
  Desired Compensation: $200 for disregarding preferences.
  Refund for Missing Items
  Issue: Full refund for the remaining amount of the order ($109.98), noting that the offer was changed to filets instead of franks, and $25 has already been refunded, processed by the credit card company after the disputed charges.
  Desired Compensation: $84.98.
  Disability Accommodation Failure
  Issue: As a disabled individual unable to walk, I needed to be alerted when food arrived so I could attempt to retrieve it if it was left on the doorstep. I informed the company about my disability needs in one email before the second delivery was made. The failure to alert me to the delivery caused additional difficulties to an already complicated and error-filled delivery.
  Desired Compensation: $800 for failure to accommodate my disability needs.
  Additional Disappointment and Frustration
  Issue: My Dad was concerned and became increasingly irritated with the delays, to the point that he chose to dispute the charges with the credit card company due to the company's failure to provide the correct order and replacement. Given his age of 88, he can only go shopping when he has the energy, adding to the inconvenience. This was the first time he ever chose to order meat through a delivery system, which would help him not to have to leave for shopping.
  Desired Compensation: $700 for additional frustration and inconvenience.
  Veteran Status
  Issue: My Dad is a veteran, and his disappointment and frustration have added to the overall impact of the situation. The advertisement he found was in a military magazine, which adds to his disappointment.
  Desired Compensation: $700 in recognition of his service and the added distress caused.
  Consumer Protection Law Violation
  Issue: The company's failure to provide the correct order and replacement, along with inconsistent and unsatisfactory offers, constitutes a violation of consumer protection laws, specifically those enforced by the Federal Trade Commission (FTC). These laws are designed to protect consumers from unfair and deceptive business practices.
  Desired Compensation: $1,000 for violation of FTC consumer protection laws.
  FDA Food Safety and Packaging Requirements Violation
  Issue: The company's failure to provide proper cooling measures for food delivery violates FDA regulations on food safety and packaging requirements. Simply using a refrigerated vehicle is not sufficient if the food is not properly packaged to maintain safe temperatures. The use of Styrofoam containers, which are not designed to keep food cold for extended periods, further violates these regulations.
  Desired Compensation: $1,500 for violation of FDA food safety and packaging requirements.
  Replacement Costs for Meat
  Issue: The cost to replace the meat sent without ice, which included 2 filet mignons and 2 top sirloins, all 5 oz each.
  Desired Compensation: $31.26 for replacement costs.
  Delivery Fees
  Issue: Additional delivery fees incurred due to disability and elder status.
  Desired Compensation: $10.00 for delivery fees.
  Compensation for Time Spent
  Issue: The time and effort my Dad and I have spent addressing these issues, including contacting the company, filing complaints, and disputing charges, is significant and should be compensated.
  Desired Compensation: $200 for time and effort spent.
  Loss of Trust in Delivery Services
  Issue: This incident has caused a loss of trust in using delivery services for essential items, which could affect my Dad's ability to rely on such services in the future.
  Desired Compensation: $100 for loss of trust and future inconvenience.
  Total Desired Compensation: $8,026.22.

  
  Sincerely,
  *******
  

• Initial Complaint

  12/18/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought a ham and blueberry crumble and key lime pies for Christmas and the blueberry crumble arrived and was totally melted and all smooshed on one side of tray . It’s totally inedible I wrote to Omaha steaks and got zero response . I paid a good amount of money for my order and it’s total unacceptable that they didn’t respond

  

  Business response

  12/23/2024

  This is in response to your complaint with the Better Business Bureau. We are so sorry for the experience you encountered. We do not have a record of receiving any correspondence from you, so we are very sorry this has not been resolved as well and appreciate you bringing this to our attention. I have refunded your credit card $19.99 for the damaged item, and I am mailing you a $25 gift card for a future purchase. We appreciate your business and hope to serve you again soon. Thank you.

  Customer response

  12/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  11/24/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  11/20/2024 I paid $183.46. Omaha Steaks committed to provide the Deluxe Happiness Package PLUS 16 Free Omaha Steaks Burgers and Free Shipping on an email flyer from them. That flyer is still in my possession. I called their Help Desk and the representative blamed it on the Marketing Dept. I offered to provide the email from Omaha Steaks to the Omaha Steaks representative at least 10 times during our conversation and she would not provide an email address for me to forward the flyer to her to prove I was telling her the truth. She offered me a gift certificate for $75. If I use the gift certificate, I will have to pay for shipping or place a larger order which will cost me a lot more money. This is a very poor way to run a business and it should be against the law to treat anyone this way. I will never buy another thing from Omaha Steaks. I am uploading a Word Document where I took screenshots of their email Flyer. I could not figure out how to forwad the original Omaha Steaks Flyer to you. However, I will send it to you if will provide me an email address to send it to.

  Customer response

  12/02/2024

  receipts attached

  

  Business response

  12/03/2024

  This is in response to your complaint with the Better Business Bureau. We sincerely apologize for any misunderstanding regarding our marketing offers. As a courtesy, we will be sending you 2 boxes of the 16 Omaha Steaks Burgers included in the promotion you referenced for the inconvenience, and you are more than welcome to keep the gift card to use on a future purchase. Typically, if you wish to purchase from an email offer you've received, simply click the Shop Now button in the email and you will automatically receive what is included in the offer. Again, we are sorry for any confusion and we look forward to serving you again in the future. Thank you for your business. 

• Initial Complaint

  09/23/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I did not order a crate of wine, but I saw a temporary charge on my credit card for one. I was then sent an order number via email around mid-September of 2024, even though I had not ordered the wine. I called Omaha Steak's customer service and they said they would cancel the charge and the order (after pushing me to keep the wine case with discounts offered, which I did not appreciate). Then the wine arrives at my door via FedEx anyway, and I tell the FedEx driver to return it to sender. After the weekend of 9/21/24 I return to the wine sitting on my doorstep anyway, and my credit card has been fully charged for the wine. I tried every way to NOT have this wine delivered, I did NOT want it, did NOT order it, and yet here I have it with a charge on my credit card. I am filing this complaint as Omaha Steaks should not have sent me this wine or charged me.

  Customer response

  09/25/2024

  There is the order that came in after I specifically got confirmation that I did not have an order or subscription. My call with customer service was recorded on their end and they said I'd be receiving a refund which I never received. 

  Customer response

  09/27/2024

  The company has finally posted a refund to my credit card. The entire process still felt untrustworthy. 

• Initial Complaint

  08/31/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  The quality of the "steak" burgers as they have a strong liver taste not beef. The pork chops smelled like turkey cooking and did not take like a pork chop.

  

  Business response

  09/10/2024

  This is in response to your complaint with the Better Business Bureau. We are disappointed to hear you were not satisfied with your gift shipment. At Omaha Steaks, we stand by our 100% Satisfaction Guarantee and would be happy to honor it for you. I attempted to contact you via email to resolve your complaint, and have not received a response. We can either replace the products you were dissatisfied with (with the same or comparable items) or we can refund the purchaser, whichever you prefer. Please let me know your preference by responding to my email or this complaint, and if there are other items you were dissatisfied please let us know and we can make it right. Thank you and we look forward to hearing from you.

  Customer response

  09/10/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Please replace the  products with real pork chops that smell like pork and steak burgers that are steak burgers as you claim them to be.

  
  Sincerely,
  
  ****** ********

• Initial Complaint

  08/26/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered 8 filet mignon steaks , 2 days later placed new order for same . Told Me both orders Delivery 8-22-24 then 8-29-24 for only 1 order , they said computer didn’t process other order. Omaha steaks would not rectify these orders . Had to cancel order!!!! We received veterans discount plus sign up discount code. Omaha steak co. Not honest business!!!!!

  

  Business response

  08/29/2024

  This is in response to your complaint with the Better Business Bureau. We apologize for the experience you encountered. Our records indicate we did receive two orders, and you were contacted to verify you wanted both shipments as they will identical. Our records indicate we were asked to cancel both orders, so we apologize for any misunderstanding as well. We appreciate your business and would love for you to give us another chance.  We would be happy to reinstate your order with the discounts you were already receiving. Please contact us at ************** if you wish to receive your order. Thank you and we look forward to serving you.

• Initial Complaint

  07/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Steaks taste gamey. Like venison. Filets last night were old tasting and reminded me of my first deer. Quality has gone down hill since Covid will not purchase again, I have been an Executive chef for 25yrs and I know what flavor is, these steaks are tough and gamey

  

  Business response

  07/26/2024

  This is in response to your complaint with the Better Business Bureau. We are disappointed to hear about your experience; having been in business for over 100 years we pride ourselves in the quality of the Filet Mignon we're known for. We stand by our 100% Guarantee, and have refunded you for the Filet Mignon in your recent purchase. We appreciate your business and hope you'll give us another chance in the future. If you need any further assistance, please contact us at *********omahasteaks.com. Thank you.

• Initial Complaint

  07/22/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On July 9 2024, * ****** * ***** ** received a shipment from Omaha steaks at my home **** *********** ** Radford, Va. I called Omaha steaks immediately. I explained that I had not ordered this merchandise and did not want it. I explained our account was under the name of ****** ***** not RFS. I asked lady how the order was paid for all she could give me was an expiration date of a credit card and told me she would have to forward this issue to another department and they would be calling me within two days I haven’t heard from anybody. After talking with Omaha steaks that evening, I opened the box. All frozen products were very soft, partially thawed. The lady also told me that this was on a repeating order I explained do not ship no more and cancel whatever she had. I was told again she could not do that or give me any further information on this order.

  

  Business response

  07/25/2024

  This is in response to your complaint with the Better Business Bureau. We apologize for any misunderstanding regarding your order. Our records indicate on June 8, 2024, an order was placed on our website; when placing the order, a monthly subscription plan was selected so that order would be shipped monthly. As a courtesy, we have refunded you for your recurring shipment and cancelled your subscription. Please contact us ********@omahasteaks.com if you need any further assistance. We appreciate your business and look forward to serving you again soon. Thank you.

• Initial Complaint

  06/06/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I just received my most recent order. I received hot dogs, pork chops, chicken, meatballs, hamburger patties, but I didn’t seem to get any steaks. I can buy the above at my local grocery for $50. Where is the value in this? I order a sample pack from Omaha Steaks but don’t get any steaks? I bought this subscription to do better on my keto diet. What do I do now? ***** ****** ************* ***** ****

  

  Business response

  06/07/2024

  This is in response to your complaint with the Better Business Bureau. We are sorry for any misunderstanding regarding your purchase. Our records indicate you purchased this package on our website. We have many packages available and the product detail page will indicate exactly what you can expect to receive. Upon placing the order, you are sent an email confirmation which also details the items you purchased. In this package there were a variety of proteins, including 1 box of our Butcher's Cut Filet Mignon. The package you purchased is a great value with a wide variety of keto-friendly items. You can manage and change your subscription anytime by logging into your account on our website. If you need further assistance, please contact us at ************************ and we would be more than happy to assist you. Thank you for choosing Omaha Steaks, we GUARANTEE you'll enjoy your purchase, and we look forward to serving you again soon.

  Customer response

  06/07/2024

  * ********** ********
  
  I am rejecting this response because: please cancel my subscription. Thank you.
  
  S********* ***** ********

  

  Business response

  06/12/2024

  Thank you for your response. Your subscription has been cancelled per your request. If you wish to reinstate it, please login to your account on our website. If we can be of any further assistance, please contact us at ************************. Thank you for your business and we look forward to serving you again in the future. 

  Customer response

  06/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 2******** and find that this resolution is satisfactory to me.
  ********** ***** ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩