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Complaint Details
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Initial Complaint
02/20/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On April 20, 2022 I paid the World-Herald $****** for a 1-year subscription to the online newspaper. As of yesterday, I no longer could access the newspaper. I called the World-Herald today and was told that my subscription had expired. I explained that it should not expire for two more months and that I had not received any new bill or statement concerning my subscription. I was told that due to a "surcharge" my subscription expired yesterday. I said that one could raise the rate for a renewal but that mid-subscription did not sound legal and that I was due the full year paid for. No satisfaction and when I asked to speak to a supervisor I was told that I had no recourse. I was also told that subscriptions now cost $*** a year. (I did not ask if that was a guaranteed 12 months!) The resolution I seek is the remaining two months of the annual subscription I paid for in April. Thank you for any help.
Business response
03/02/2023
I apologize that the information you received was not correct and clear.
Your subscription rate adjusted in January (our subscription terms can be found on billing statements, notification letters, and at omaha.com/terms) and this affected your expiration date.
I have issued credit to extend your subscription through April.
Customer response
03/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Wayne ********Initial Complaint
02/09/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
we received our latest bill today. 02/09/2023. they continue to increase their billing. last year they charged $*** for 3 months, then $*** for 8 weeks. now they want $*** for 8 weeks. ** *** ******* ** * ***** ******. we can't keep up with all of their increases. we have been loyal customers for ** years . we rely on them for our news information. we know of people who only pay $*** for a year . safe to say they are gouging us. will glady pay the $*** per year rate.Business response
02/20/2023
Mr. ********,
Our subscriber rates, like other subscription based services (cell phone, cable, satellite, etc.) start at lower rates and move up over time to more sustainable rates. As stores like ********, ******, ******, and other former retail advertisers have closed or no longer advertise, less and less of the cost of a subscription is underwritten by advertising.
I can reduce your rate to $** for an 8 week subscription.
Thanks,
Bryan
Initial Complaint
01/26/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I have attempted to cancel my subscription several times. I did actually speak with a Customer Service Representative on 4 different occasions, and they assured me every time they have canceled my subscription and will issue a refund. Unfortunately, I am still getting charged. Today January 25, 2023, I spoke with a representative again and they put me on an extended hold after I expressed my frustrations over being charged again. They indicated I have never called and canceled my service, but I had on multiple occasions. This representative then placed me on hold to research a question I had asked, and then proceeded to hang up on me. During this conversation, before I was disconnected, they assured me my subscription was canceled. After being disconnected I called back and received a different customer representative. When speaking with this new representative literally 5 minutes after being hung up on, they said there was not a record of me calling and canceling my subscription. .The second representative I spoke to today assured me again they canceled my subscription and I would receive an email confirming the change. Unfortunately, I still have not received a confirmation of my account being canceled. I have been charged in October and January for a subscription I canceled well over 6 months ago. Please help I have tried all the channels provided to cancel my subscription and continue to be unsuccessful. Thank you for your time and assistanceBusiness response
01/26/2023
I reached out to Ms. **** via phone to discuss our issue, verify that her account is stopped, and answer any lingering questions that she had.
Customer response
01/27/2023
(The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
01/08/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
My siblings & I bought a subscription to the Sunday Omaha World Herald Las year. ***************************************************** We have had continual trouble of he paper not being delivered and have called numerous times. Each time being promised it issue will be taken care of and extension of missing papers to the end of subsription. We even changed the deliver address to our brothers home address hoping this would help but it has not. For the last 4 weeks, the paper was delivered again. We requested a refund, but they assured us the issue would be resolved. The subscription is in the name of Robert ****** (originally address was ****************, ****************, but we changed to my brother's address of ****************, ****************. Please assist us in getting a refund for the entire subscription since nothing but trouble with deliveries.Business response
02/02/2023
Business Response /* (1000, 5, 2023/01/09) */ I will have our team issue a credit to the account, stop the subscription, and a refund will be issued 7 to 10 business days after the subscription stops this Sunday. Consumer Response /* (2000, 7, 2023/01/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes we will be happy with refund. However we did not receive papers multi weeks. In fact, the last 4 weeks and many through out our since beginning of out subscription. Will those mutki missing papers be included in refund? We would expect a full subscription refund for all the issues we encountered. Thank youInitial Complaint
12/14/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
A couple months ago I called to request that you stop sending me junk fliers in the mail. It stopped for a while but I am now receiving these again. I made clear that I do not wish to have my mailbox filled with wasteful paper. You did not respect my wishes so I am writing this. Take my address off your list for good.Business response
01/13/2023
Business Response /* (1000, 5, 2022/12/14) */ I have processed your request. It may take up to two weeks for you to stop receiving the Local Values newspaper via mail. Please contact me if there are any further issues. Thanks, Bryan Consumer Response /* (2000, 7, 2022/12/18) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
11/01/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Wanted to get the paper for my father ****************** who cannot access on-line. They web says they do not deliver to ******** Zip Code. Many rural papers mail a copy. OWH does not have a way to call anyone to ask about that. Phones have wait times in excess of 20 minutes for sales. That is ridiculous. I emailed the manager of subscriptions requesting a call with no response. They could have just emailed back with a no or call and get payment. Passing on hundreds of dollars in fee's as price was not an issue. I had him sent the ******************* instead but he wanted local news. So sad a company that is ********* to talk to potential customers.Business response
12/12/2022
Consumer Response /* (2000, 6, 2022/11/02) */ The paper called today and took care of the issue. You can withdraw the complaint.Initial Complaint
10/28/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I have been unable to contact the Omaha World Herald. Phone calls require long hold times or am asked to call back later. The link to cancelling online leads to a message to call. Emails go unanswered. I simply want my digital subscription cancelled immediately.Business response
12/09/2022
Business Response /* (1000, 5, 2022/11/01) */ I apologize that you have not been able to reach us and that there has been a delay processing your email request. I have stopped your subscription. Thanks, Bryan Consumer Response /* (2000, 7, 2022/11/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) Resolved to my satisfactionInitial Complaint
10/15/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
The Omaha World Herald continues to add people's mailing addresses to their junk mail ads list without asking permission! Then when The Omaha World Herald is contacted, asking they STOP mailing these unwanted ads, which are CRAMMED into my extremely small PO Box by postal employees every week, they simply do NOTHING and the STUPID ADS KEEP COMING! ******************************************************************************************************************************************************************************************************************************************************************* I NEVER signed up for these, I am NOT their customer, in fact, they don't even know my name. They simply mail these to ALL the PO Boxes. So, I asked the post office to STOP cramming these UNREQUESTED AND UNWANTED ADS into my PO Box, But was told they "...just deliver the mail." and that I would need to "contact The Omaha World Herald and request they stop mailing these" stupid ads to me! So, I did... Multiple times! And yet these UNREQUESTED AND UNWANTED ADS keep coming! MAKE THEM REMOVE PO BOX ************************* FROM THEIR JUNK MAIL ADS LIST AND NEVER SEND ANYTHING TO ME AGAIN! EVER! AND SHAME ON THEM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Business response
12/05/2022
Business Response /* (1000, 5, 2022/10/26) */ Mr. ****** - We have marked your address to not deliver Local Values in the future. It normally takes one to two weeks for your information to be completely removed from our list. Thank you, Bryan Consumer Response /* (3000, 7, 2022/10/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) 1st: The should be required to obtain permission BEFORE they begin sending junk mail. 2nd. When asked to STOP they should stop. I have been requesting they STOP since July. 3rd. So far they just keep sending me unrequested junk mail. 4th. This matter will be resolved when they STOP! Business Response /* (4000, 9, 2022/11/02) */ Mr. ******** address is not on our mailing list at this point and his comments regarding the program have been forwarded to the appropriate leaders in our organization. Consumer Response /* (4200, 11, 2022/11/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) You are correct, I am MOT on their mailing list! ******************************************* THEY ARE PUTTING THESE ADS INTO 100% OF THE POST OFFICE BOXES INCLUDING MINE!!!! ********** **************** STOP!!!!!Initial Complaint
09/20/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I have made numerous attempts to contact the Omaha World Herald by email and phone and have not received a response. I would like to cancel my subscription and I get the same phone recording their busy and to try later in the day. I did attempt to use the online cancelation form on line and that was not successful either. I do not have a ****** account and do not want to establish one and that the email when I used the online form.Business response
10/19/2022
Consumer Response /* (2000, 6, 2022/09/21) */ The World Herald finally contacted me and I told them cancel paper immediately. Refund should be coming in 5=10 business days.Initial Complaint
09/14/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Wish to cancel my World Herald subscription. Can not get anyone to answer the phone or to respond to my 2 emails. ( I was forced to pay a bank fee to stop payment of the renewal payment I had just mailed a few days ago. That seemed the only way to be sure the subscription renewal would be cancelled, or at least not paid for. ) The 'request cancellation' option says to call during business hours of 6:30 AM to 5:00PM., I have called from 9:00 AM to 4:00PM yesterday and all morning today. It IS business hours, but they continue to say this is not business hours. Apparently, they will not respond to cancellation requests.Business response
10/14/2022
Business Response /* (1000, 5, 2022/09/15) */ Ms. ******** service was stopped yesterday. Our call center was unable to receive calls due to an issue with a cut fiber optic line. Thanks, Bryan Consumer Response /* (2000, 7, 2022/09/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) the cancellation has been processed per my request. Thank you
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Get a QuoteCustomer Complaints Summary
52 total complaints in the last 3 years.
14 complaints closed in the last 12 months.
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