Reviews

Monster Tree Service was recommended by our arborist, who has taken care of our trees for 20+ years. They were knowledgeable about our tree, gave good advice, and were on time for the scheduled tree trimming appointment. The tree was trimmed well, and they provided excellent yard cleanup. They were very controlled in bringing down branches and nothing was damaged in either our yard or the neighbor's yard. Pricing was very fair compared to other services. We are impressed and will call them again!

Thank you for your kind words, and thanks to Bernie at Jensen Gardens for his recommendation to us. We strive to make sure we're a 'trusted advisor' on the sales arborist side and that our crews work diligently to provide cautious and safe tree work with excellent cleanup.

They took advantage of my elderly grandparents and over charged them by three times the amount they should have.

Ms W****** has left 1-star reviews on BBB and Google (including 2 posts to Google), and has posted to NextDoor as well. Please find copy-pasted below my response on Google: Response #2 … We stand by our previous response outlining our process and how we approach proposals and complete tree work. It’s unfortunate the term “takin [sic] advantage of” is used, and again, we’re not clear Ms W****** expertise in assessing our pricing of emergency work to safety rig then remove wood and weight off a house. We assessed the tree the morning of 8/1 after the evening storm 7/31 and had the work completed 8/1/24. I received calls from Mrs Muldoon 8/30, then I also spoke Mr Muldoon 8/30, and while it may appear to Ms W****** 4+ weeks after the work was completed that something was amiss, the proposal was considered with Mr Muldoon and my sales arborist the morning after the storm, we received a notice to proceed from Mr Muldoon, we completed the work, and we were promptly paid August 6 (for which we’re appreciative). Response #1 … We have never worked with Tricia W******, we're not aware who her "elderly grandparents" could be, and I'm not clear her expertise in determining whether a scope of work of which she isn't aware is accurately or inaccurately priced (“three times the amount they should have”(?)). Our process is fairly straightforward: 1. A potential client calls and asks for assistance with their tree(s); 2. We visit the property, meet with the owner(s), assess the situation, discuss expectations and priorities, and provide a proposal which outlines the scope of work and the price for the work; 3. The client can Accept or Reject our proposal; 4. If our proposal is Accepted to Active, we schedule the work, complete the work, and send an invoice; 5. Payment is tendered and we ask how we did. As can be seen with the vast majority of reviews, we do very good work across a broad range of tree issues, and we strive to be a trusted advisor on the pre-sales side and a cautious and safe crew on the implementation side. We’re asking Google to remove Ms W****** review, but in the meantime we felt a response was prudent.