Reviews

D & R Water Restoration was recommended by our Serbice One home warranty. Initially the owner Darin Hobbs was very attentive. He came out to our home very quickly to assess the situation. He brought out a team to begin mitigation the next day. This is when the problems came in. His team which consisted of around 6 men. At least 4 of them remained in the car the majority of the day. I was told that mitigation would be completed around 3pm. They didn't leave my home until after 5. I informed Darin what his employees did all day, he apologized and informed us that he fired a few of them after he found empty shooter bottles in the company car. After mitigation was complete we waiting for insurance to be worked out. D&R claimed that they were going to send out someone to clean up the site. After many attempts to complete the service they never showed up. Insurance was completed in about a week. D&R was paid mitigation and we were waiting for rebuild. After many attempts to communicate about rebuild we never could get anyone on the phone or solid information by text. After a MONTH of no communication Darin asked his wonderful employee Ben to call me to inform that they weren't able to do the job. This caused us delay for rebuild. This project is still not complete due to the need to find a new contractor. The total time since first contact is 7 weeks. We have been living without a whole bathroom, a hole from the upstairs bathroom to our kitchen below. The carpet torn out in the main living room. PLEASE DO NOT USE THIS COMPANY! They are terrible with following up and completing the job. I have a copy of the original contract. D&R Water Restoration does not care about their customers. They care about fast payout of insurance money and nothing else!!!

Eliana, I am sorry if you feel like our communication has not been up to par with your standards. On July 24th, we started mitigation at your property. Unfortunately, some employees were not ideal that day. We apologized via phone call and text message right away once informed that day to you and your husband for any inconvenience, and then the owner, Darin, personally went to the property to oversee and finish the mitigation job at your property that day until completed. Dates when our team were in communication with you and/or your spouse: July 24th, 25th, 28th, & 31st. August 7th, 8th, 9th, 12th, 15th, 20th, 28th. We never went a month without speaking to you nor your husband. Unfortunately, our company did not feel that we were a good fit to do your putback and respectfully declined on August 28th. Best Regards, D & R Water Restoration