Reviews

Spring noreaster: electricity shut off; standby generator started. When propane tank accessible, gauge said 15 gallons left; generator still running. Called Palmer to check automatic delivery status: delivery next day. If propane ran out, call for emergency supply during night. During night, generator shut off for lack of propane. Soon, ********************** restored.That day Palmer delivered 93.8 gallons of propane to 120-gallon tank, within 80-90% gallon range to fill an empty tank.Four days later, electricity went off; generator did not come on. Tank had plenty of propane; called generator-servicing company. Tech reset generator. Paid $360 bill.Called Palmer: employee's excuse: since delivery person had put in only 93.8 gallons, tank had not been empty; also, I should have told delivery driver generator had gone off and should have called Palmer, not generator company, to restart it four days later. Final decision: Palmer not responsible for problem because I had not called during night to tell them I was out of propane. I was sleeping; in morning, no need to make emergency call. Why would I do that when I then had electricity and Palmer had told me they would deliver that day? Also, story had now changed from they knew tank wasnt empty because delivery driver had not filled it to focus on problem was my fault for not calling Palmer (rather than generator company) to service generator when it wouldnt start four days later. Palmer would credit my account $150, not total cost of $360 because I had called generator service tech, not Palmer, when generator would not start in next wind storm. I have not accepted Palmers offer of $150. I was not responsible for propanes running out and generators not starting; to accept their offer would indicate that I was. Palmer has lost my trust and confidence because they will not accept responsibility for their shortcoming and instead, want to place blame on customer who endured problem, not caused it.