We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Health and Medical Products

          Borgil Enterprises
          BBB accredited business seal
          BBB Accredited BusinessA+Rated by BBB

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            03/23/2023

            Complaint Type:
            Product Issues
            Status:
            Resolved
            On January 17, 2023, I purchased a Rhythm Touch system from Andrew H* at the Phoenix Home Show. It's a small electronic impulse machine designed to help heal arthritis and other physical ailments. I paid him $323 with my credit card, only to learn a few weeks later the same machine is available for around $50. So I contacted Mr. H* via email February 2 and told him I wanted to return the entire system for credit (no response). I sent him a follow-up email February 5 (no response). A few days later I called and spoke with Mr. H* and he confirmed the address where I should return the machine. I mailed it out to him February 10 and tracking shows he received it February 13. As of today, March 13, 2023, he still has not issued any credit back to my credit card.

            Business response

            04/30/2024

            Hello

            I just found out about this complaint as no one has contacted me about it previously. ****** is one of our sales reps and not the owner of the company. I am very surprised to hear about this as we normally refund customers immediately after receiving product. I would like to ask the customer if they have received the refund or not? Thank You.

            Customer response

            05/01/2024

            In response to the CEOs question/comment, his sales rep did not refund me immediately, or ever, to my knowledge. 
              My credit card company pursued this and ultimately reversed the charge, so I am satisfied and this is resolved. 
               But shame on that sales rep!

            Sincerely,
            ***********************;

            Business response

            05/02/2024

            I am very sorry to hear that my sales rep did not refund you immediately. I am sorry for the trouble this caused you having to go through the bank to get your refund. I have never had this happen before during our 30 years in business. Im not sure what went wrong this time. I will make sure this will never happen again. I will not have sales reps handle returns anymore. They will not be allowed to give out their personal contact information. Instead customers will contact me directly. 

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          BBB accredited businessA+

          Accredited Since: 8/7/2024

          Years in Business: 38

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          120 N South Rd Unit C

          North Conway, NH 03860-5267

          Visit Website
          (415) 250-4824

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.