Complaints

• Initial Complaint

  08/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Dear Better Business Bureau,I am writing to file a formal complaint against Interstate Car Solution in *****, *************, regarding a significant issue I encountered when purchasing a car from them.Summary of the Issue:I purchased a vehicle from Interstate Car Solution, expecting it to be in good working condition. Unfortunately, I discovered that the car had a bad transmission and a rusted subframeissues that were not disclosed to me at the time of purchase.Details of the Complaint:Date of ********************* Provided: Sale of a used vehicle Nature of the Problem: The car I purchased has significant issues, including a bad transmission and a rusted subframe, which were undisclosed. When I requested to speak with the owner about the situation, I was told the only solution was to put the car back in auction, which was not an acceptable resolution. Additionally, I was not informed that the car was a salvage vehicle before making the purchase.Steps Taken to Resolve the Issue:I tried to resolve the issue by requesting to speak directly with the owner about the cars condition. However, their response was dismissive and failed to address the severe problems with the vehicle.Desired Resolution:I am seeking a full refund for the vehicle or compensation for the cost of repairing the transmission and subframe. I saved all the money I could for this car, expecting it to be in a condition that matched the sale description, not one with major undisclosed defects.Supporting Documentation:I have attached copies of the sales contract, communication records, and other relevant documentation that supports my complaint. Please review these documents as part of your investigation.I hope that filing this complaint with the BBB will encourage Interstate Car Solution to resolve this matter fairly and promptly.Thank you for your assistance.

• Initial Complaint

  07/25/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On June 6, 2024 I bought a used 2014 Jeep Grand Cherokee, serial # ***************** from this business for $9550.00. Before I took the vehicle they promised to mail the title to me. To start the vehicle each time, it had to be jumped because the battery was dead. While waiting for the said title, I made repairs to the vehicle, bought brand new battery, all totaling $1400.00. These repairs were being made to the vehicle because I wanted to ship it for use in *******When the title did not come as promised, and after several trips to the facility, numerous phone calls and text messages, I decided to return the vehicle. On July 23, 2024, they gave me a check for the purchase price ( $9550.00), but refused to pay for the cost of the repairs made on the vehicle.I want the money I spent fixing the vehicle back.

• Initial Complaint

  02/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On December 12, 2023 i bought a 2011 ****** Sienna from interstate Car solution to which title wasnt present during the purchase as they were waiting for the new title to arrive. I was informed that previous title had a lien and the new one should arrive within 2 weeks . I was waiting for the new title but on December 27, 2023 i returned the vehicle after i was inform that the vehicle doesn't have a title. I was asked to come back the following week to pick up my money as the owner wasnt there. I went back on January 5, 2024 and i was told that the owner didnt authorize the check to be written to please come back the following week that it was due to the holiday. I went to pick the check on January 12, 2024 this time i was told the accountant didnt wrote the check. i went back on January 19, 2024 and this time this accountant had wrote the check and it was locked inside the office. i returned back on January 26, 2024 to pick up the check and this time i was told that the accountant had left with the check on his possession. I went back on January 31, 2024 and this time they couldn't find the check. I stop by once again in February 5, 2024 and the same story came up and this time i called the *********************** and they advise to bring them to small claims.

  Business response

  04/01/2024

  Hi Becca this is ***** one of the managers here at interstate car solution. ************************* never came to get the check somebody else was coming and accountant didnt have a written authorization to realese the check to the other person

  Customer response

  04/11/2024

  oooh thats the excuse that we using now? wow this is unreal as it appears that Mr. ***** and his boss feels that the laws of the ************* dont apply to them. I recall you personally telling that they were going to make me  wait longer for  me to get my money my back.  It has been 4 months and you had made your point. I had feeling after reading a few  reviews online that i was dealing with a pair of scumbags which is why went i called the cops on February 5, 2024  i asked officer ********************* who responded to your business to turn his cam on and on that video the employees on site confirm all my previous statements which is that i been giving the runout on the whereabout of my money for almost two months and your boss is jerk (their words not mine).  You should be  a shame of  yourself as  it really took two more months to respond to a legal complaint on the behavior of your company. You can rest assure that i will make sure you pay for all the pain and suffering that you had cause over the last 4 months. It's also a shame that company like this are being left to operate in predatory manner in the **********************. We live in a society with laws and regulation and if that wasnt the case one of us would be seriously hurt. You been making money with $6,800 for the last 4 months and that is not right .        

• Initial Complaint

  07/05/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I purchase a vehicle which I was not satisfied with to begin with because of false advertising the pictures was not showing all the damages on the interior of the vehicle, when I get the vehicle it was not running at all I have to get it services and now I am still awaiting the title so that I can register the car. I called several times and was told it was mailed out by ***** which is a lie because ***** is not showing anything in their system as of today July 5. I need your help please to resolve this matter because I called several times. I would like a refund of $8400.00 If the title is not here by today because I have an appointment with CTDMV to register this vehicle the registration is by appointment only and the next appointment is not until the end of July. my daughter have no way of getting back and forth to work. This vehicle was purchased for that reason.

  Business response

  08/25/2023

  Consumer has received all documents including title.  Transaction has been completed.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩