Reviews

I sincerely have no idea how these people stay in business. I spent about 3 days trying to explain to them they sent me the wrong order. The customer service response? Please give me your address. I gave it to them, three times, and they can't figure out my address. Three times. It's not that hard. So now, I have books in a genre I don't read and I'm just trying to get it back to them. By the time I go into work they are closed, by the time I go by a store on my way home they are closed. Some poor guy who likes thrillers has his books at my home - and I'm in **. Not **. However, once again, these people cannot figure this out. This is too difficult for them. Please. Hire competent people. This isn't that difficult to get a dang address correct.

Dear ****, Thank you for taking the time to share your feedback. Were sorry to hear about your concern regarding the shipment of an incorrect order and want to address it promptly. However, after reviewing our records, we could not locate any orders matching the email address you provided. It is possible that your purchase may have been with ***************************************************** (******), a separate company unaffiliated with Barnes & Noble Education. To help us confirm this, could you provide additional information, such as the store name on your receipt, the order number, or any other identifying details? This will allow us to determine whether the order is with us or another business. At Barnes & Noble Education, we are committed to providing excellent customer service, and we want to ensure your issue is resolved promptly, whether it involves our team or a different organization. Please do not hesitate to contact us at ******************************************************************** or call your campus bookstore directly, and well do our best to assist you. If you believe you may have ordered from *****************************************************, their customer service phone number is: **************. We appreciate your understanding and hope to hear from you soon so we can help clarify and resolve this matter. Best regards,Barnes & Noble Education

I was signed up at a school bookstore not knowing they would charge me every month. I hadnt even registered or used the program at all. I cant recommend it less.

Hello,We found a subscription which you canceled on 3/14/22. When subscriptions are purchased, the customer has to acknowledge the terms of the subscription prior to checkout. Your subscription is canceled therefore you will no longer be billed for this subscription.If you require additional information, please contact us ************************************* and we'd be happy to assist.

Back in September of 2020, my son purchased an online book and Bartleby attached their subscription to it. This was not something that my son wanted or needed; they attached it taking advantage of an unwitting teenager, who didn't notice. He used my credit card for the purchase of the book and therefore my credit card has been charged. So, on top of it all Bartleby is charging me for a subscription that I never authorized the purchase for. They have been charging us $9.99 a month for this subscription, though we have never once availed ourselves of their service. Additionally, they have never contacted my son via email or letter to discuss this subscription. I wrote to Bartleby's customer support on 3/16/22, mentioning to them that we didn't understand the charge and that no one in my household has ever requested this subscription. That's when they tied the account to my son and that he put the subscription in the cart, along with a book he'd purchased. They then said the following: "We understand your concern at the charges. We found an account linked to the email 'son's email inserted'. The subscription was purchased online on 'www.mbsbooks.com' by adding Bartleby Write to the cart. The first month was offered for free and thereafter billed $9.99 monthly until cancelled. Please note, the terms of the subscription were stated upfront at the time of purchase and we are therefore, unable to issue a refund but have closed the account to avoid future billing.Bartleby Support We feel robbed. There is no other way to explain it. This company makes its money by singling out kids going off to college. They add a "free subscription" to a cart and then pretend that what they're doing is somehow legal; it's morally corrupt, and they know exactly what they're doing. In the interest of the law, someone needs to do something about this. I've read numerous stories about this company. It appears that they use this tactic often.***************************

Hello,We have reviewed our previous email interaction with you. The subscription was purchased as you stated at www.mbsbooks.com. We do not automatically add subscriptions to any textbook purchases. The subscription was placed in the cart, acknowledged and agreed to prior to completing the online transaction. If you'd like further information please contact us at *********************************