Complaints

• Initial Complaint

  08/04/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  White Glove Moving & Storage moved by truck my household belongings from ** to ************, ** on April 6 & 7th. The company dispatcher hired a local ** man off of an Internet site, to help the 2 ** drivers unload the truck at my home. The local man stole $400 from a purse concealed in a kitchen drawer & also broke into a box in my master bedroom closet (box that homeowner packed & brought to ** herself) & eventually discovered the thief also stole a *********************** Bracelet. The police were called after robbery was discovered & a police report filed. The dispatcher at the White Glove **************** only had the thiefs first name & a cell phone number that proved to be untraceable & he was never located. He was at my home 3-4 hours the first day & never returned after his lunch break even though the ** drivers repeatedly tried to contact him. I paid $14,000 for the move & $1000 for storage before goods were transported. My complaint is about the companys hiring practices. At no time was I informed that anyone other than A White Glove Employee would be handling my possessions or coming into my home & am horrified that I trusted a company who hired someone with no background check, & only knowing his first name & who had an untraceable/disposable phone. The 2 ** drivers put me through to the company dispatcher who hired the guy& the dispatcher apologized to me about the robbery but for months following this, after repeated calls to the Companys Executive Director, VIP ******************* & at her request , sending a receipt for one of the stolen items , I have never received a satisfactory resolution from White Glove Moving Company.

  

  Business response

  08/23/2022

  We have reviewed the consumer complaint filed by ******************************* against White Glove Moving & Storage. Consumer is requesting "contact by the business" which does not seem to constitute a formal consumer complaint. We request that this case be closed as Information Only. 

   

  Thank you, ********************, Exec. Director CPC

  Customer response

  09/02/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************************

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