Complaints

• Initial Complaint

  01/06/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hi , I was a student at Smith Solomon commercial driver training beginning in November 2020 in Bordentown NJ. I was abused and yelled and treated horribly by my trainer who seemed to be on drugs. His name is *****. I paid my loan of $3250 to **************. ***** continuously abused me every day and i wanted to call a police many times. I still cry every night and my mental state has declined because of him. I graduated from fifth attempt in March of 2021. When i was hired as a driver 18 months later, i was fired next day from three companies due to horrible training and abuse from *****. I called Smith Solomon and told them about situation and they knew about ***** but refused to give me a refund. Saying they are not responsible for his behavior or the way he was teaching. I surrendered my *** since of no use to it. I asked them for a refund since I m so abused and fired from everywhere because i dont have any skills the employer looks for. They refused. They knew i can take steps with BBB to help me with refund. And my attorney advised me to do this. Or to take it to small claims court. Please ask the company to refund me the money for such poor training and sexual and mental abuse from *****. I wanted to call 911 many times on him so they take him away.

  Business response

  01/07/2025

  
  To Whom It May Concern,
  It has been brought to our attention that you are seeking a refund for the lack of training and lack of ability to secure and maintain employment within the Commercial Driving Industry.  According to our records, you never brought any concern to us while you were attending the school.  You completed the training, and you were awarded a *** Class A license by the State of NJ.  We did not charge you anything additional for the extra training nor for the additional attempts to pass the *** Exam administered by the State of NJ.  When you passed your test, the State of NJ deemed you proficient in the skills of driving a Commercial Vehicle.  The 18 month span of time between obtaining your *** License and accepting  employment could explain your loss of skill because you were not applying what you had learned while attending our School.  We do not feel that you are entitled to a refund because we fulfilled our obligation.
  Sincerely
  *** *******
  Director of Operations
  Smith & Solomon Commercial Driver Training

  Customer response

  01/07/2025

  
  Complaint: 22775016
  
  I am rejecting this response because of couple of reasons. Because of abusive and poor treatment by *****. His irratic and disgusting behavior that broke my mentality and I cried so many nights cause I have disability. Things that were taught in school are not accepted in real employment truck companies. Truck companies were not cooperating with me and not willing to help or teach me. Just getting CDL doesn't mean I operate vehicle safety or have enough training. Even if I would be hired and drive well , ***** behavior is still a reason for refund. Screaming, threats , abuse , violence. I have disability and unable to drive anyway. My expectations to school are completely unmet. Especially with instructors behavior. And the way material was taught. I m a costumer who paid for service that I m absolutely not satisfied. Poor training , horrible treatment, lack of material, constant screaming and abuse. Truck companies proved ***** wrong each time I talk about him. In new response I ll explain more details of what was given to me for my money. I just need my money back. So I don't need to go to court. 
  
  
  
  Regards,
  
  ***** ********

• Initial Complaint

  06/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I paid ******* to go school for my cdl license I would like the ********************** to use this money as a Down payment for me to start back school. I have been working for the past yr and was not able to go back due to the school closing during COVID when COVID first happened

  Business response

  06/14/2022

  We have resolved ******************** complaint. The company has decided to issue **************** a full refund at this time.

  If you have any question please contact me.

  Thank You

  *********************

  Customer response

  06/15/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  05/27/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I signed up to take classes in January and put a $2000 deposit down. They pushed the class date back 4 times and had me wait for months. After the last time I told them I would like to go elsewhere and asked for my deposit back. They told me it would take 30 days to process. It is now over the 30 days and I still have not had the money returned

  Business response

  06/02/2022

  ***** notified Smith & Solomon in early May about canceling enrollment. Refund was issued on June 2, 2022.

  If you have any questions please contact me.

  Thank You

  *********************

  Customer response

  06/04/2022

  
  Complaint: 17286112
  
  I am rejecting this response because:
  The full amount was not refunded
  
  
  Regards,
  
  *********************

  Business response

  06/14/2022

  *****, we have tried to contact you four times and have left messages to address your concern. In accordance too your contract the school will retain a registration fee.

  Please feel free to contact me.

  Thank You

  *********************

  Customer response

  06/15/2022

  
  Complaint: 17286112
  
  I am rejecting this response because:no registration fee should be taken when I registered for a class that you could not provide. No phone calls or messages have been left. Please refund the additional money since you advertised for a class that you could not provide
  
  
  
  Regards,
  
  *********************

  Business response

  07/12/2022

  ************** contacted us today and a credit was issued for the amount in question.

  
  

  If you have any questions please contact me.

  
  

  Thank You

  *********************

  Customer response

  07/19/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩