Complaints

• Initial Complaint

  05/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I brought my car to the dealer multiple times (8/1/22; 8/8/22; 9/29/22; 10/10/22; 10/17/22; 12/12/22) but the same issues keep coming up. I find it unacceptable that I've spent $5,000+ and still experience the same problems. I'm not even counting the time wasted going back and forth and having to borrow a car from the dealer and from family. I had initially brought this car to a non-Nissan mechanic who told me the problem. But he suggested I bring it to a Nissan dealer as it may still be under warranty. I told the Nissan dealer what I was told the problem was but was promptly told something else. Lo and behold, I had to come back a few weeks later and it was the issue I brought up to begin with. I've never had these many problems with my car prior to bringing it to the dealer. It's makes one wonder if things are done for a customer to come back to spend more money on things that were not an issue prior to initial visit. I could've easily put that amount towards another car but I wanted this car fixed because it has sentimental value. Heck, I can probably get a military discount with a new purchase anywhere I go. I was willing to pay to get it fixed; to keep the car for the memories - contrary to my family's advice - but not to the point of paying for the same thing or taking the car back over and over for the same issues.

  Business response

  05/15/2023

  We met with the customer and are working in resolving her issue.  We will repair the over heating issue.  Thank you.

   

   

  Customer response

  06/06/2023

  
  Complaint: 20049292
  
  I am rejecting this response because:Picked up the car a little over a week ago and the check engine light is
  back on
  
  
  
  Regards,
  
  *********************************

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