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          Lightspeed, LLC

          Headquarters

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/15/2025

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Hello, I would like to file a complaint against *********. Several days ago, I joined the site after entering all the required data, and things seemed to be going well. After I completed only one survey worth 50LPS, I was surprised that my membership was cancelled. This was completely incomprehensible by them. All I wanted to get An explanation for the mistake I made

            Business response

            01/24/2025

            Hello *******.


            My name is *********. I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community. During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.


            I know that this is not a favorable outcome for you and it definitely is not one that we take lightly. However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

            Customer response

            01/24/2025

            [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Regards,

            ******* *********

          • Initial Complaint

            01/09/2025

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Hello, I would like to get some help here. I have been a member of the ********* community for several months and it was active until the beginning of this year. After that, my membership was frozen for completely unknown reasons. All I want is to have a second chance. If there are any mistakes on my part, I will avoid them in the future. I hope they will. Agreeing to give me a second chance

            Business response

            01/24/2025

            Hello *****.


            My name is *********. I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community. During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.


            I know that this is not a favorable outcome for you and it definitely is not one that we take lightly. However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

            Customer response

            01/24/2025

            [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Regards,

            ***** *********

          • Initial Complaint

            01/06/2025

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            Hi I have an issue with my ********* Community account, I joined there about a year ago and have been an active member participating in most of the activities there. Recently my account was excluded from all surveys, I was not allowed to redeem my points and my membership was completely frozen, it is really frustrating and not good for me at the beginning of this year.

            Business response

            01/07/2025

            Hello ***.


            My name is *********. I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community. During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.


            I know that this is not a favorable outcome for you and it definitely is not one that we take lightly. However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

            Customer response

            01/07/2025

            [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Regards,

            *** ****

          • Initial Complaint

            12/18/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Hello, I have a problem with the ********* website. I have been a member there for two years. I am facing a problem there because they suspended my membership without a direct reason. This has not happened to me before, and I have not done anything wrong. I would just like to get an explanation for that.

            Business response

            01/03/2025

            Hello *****.

            My name is *********. I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community. During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.

            I know that this is not a favorable outcome for you and it definitely is not one that we take lightly. However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

            Customer response

            01/03/2025

            [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Regards,

            ***** Lion

          • Initial Complaint

            12/17/2024

            Complaint Type:
            Order Issues
            Status:
            Resolved
            Hello, I have a complaint against the officials in the Lifepoint survey community. I registered on the site and was active for about a year. I recently encountered a problem. They canceled my membership without prior warning or giving a reason for this decision. It was difficult to accept that and I think I must do what I can to regain my membership. I hope it will be done. Hearing my voice

            Business response

            01/03/2025

            Hello *****.


            My name is *********. I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community. During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.


            I know that this is not a favorable outcome for you and it definitely is not one that we take lightly. However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

            Customer response

            01/03/2025

            [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Regards,

            ***** Orlake

          • Initial Complaint

            11/28/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            I would like to file a complaint against lifepoint panel . I joined the community yesterday and was surprised that my membership was suspended without being able to complete any survey for no reason. I didn't make any mistake. I believe this is unfair and unjustified behavior. I ask the officials to reconsider this decision.I ask for my right of second review.I really want to join this panel.

            Business response

            12/12/2024

            Hello *******.

            My name is *********. I am a Manager with LifePoints and have taken a look into your account.  Your account has not been suspended.  It is active and you are able to participate in any of the available surveys.  In order to redeem, please link a 'Verified' ****** account to your ********************** account.  To do this, you will need to login to your ****** account and follow the steps for verification.  If you have any questions on how to do this, please contact ****** directly.

          • Initial Complaint

            11/23/2024

            Complaint Type:
            Billing Issues
            Status:
            Answered
            Thank you for accepting me to join your community in the past, I had a great time, but suddenly my membership was cancelled, it was very sad for me, please take another look at my account and make sure I did not violate the standards of this wonderful community and reinstate my account

            Business response

            12/12/2024

            Hello *******.


            My name is *********. I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community. During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.


            I know that this is not a favorable outcome for you and it definitely is not one that we take lightly. However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

          • Initial Complaint

            11/23/2024

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I was so excited to join you, but my membership was cancelled, I followed the instructions but it was very frustrating that this happened, I hope my account will be reactivated and I can join you, thank you in any case

            Business response

            12/12/2024

            Hello ******.


            My name is *********. I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community. During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.


            I know that this is not a favorable outcome for you and it definitely is not one that we take lightly. However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

          • Initial Complaint

            11/23/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            I had a great time with you, but unfortunately my membership was suddenly cancelled even though I followed the instructions. Please reconsider this decision, because I really want to be part of your community.

            Business response

            12/12/2024

            Hello ******.


            My name is *********. I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community. During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.


            I know that this is not a favorable outcome for you and it definitely is not one that we take lightly. However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

          • Initial Complaint

            11/21/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I would like to file a complaint against the Lifepoint Panel community. I was working in their community and took several surveys, which was very encouraging. But I was surprised when they suspended my membership, and it was very frustrating for me. I ask the officials to clarify this behavior and reconsider this decision.

            Business response

            11/22/2024

            Hello ******.


            My name is *********. I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community. During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.


            I know that this is not a favorable outcome for you and it definitely is not one that we take lightly. However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          B

          This business is not BBB Accredited

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          Years in Business: 24

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          685 Us-206

          Suite 204

          Bridgewater, NJ 08807

          Visit Website
          (908) 605-4500

          Customer Complaints Summary

          404 total complaints in the last 3 years.

          101 complaints closed in the last 12 months.

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