Business Profile
Outlet Stores
BurlingtonHeadquarters
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Complaint Details
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Initial Complaint
01/13/2025
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Transaction# *****. store 298 Cashier: Mayra 1/9/2025 2:22PM Cerritos Burlington refused to accept 2 X $5 bonus gift cards because it was not a physical card. I confirmed with customer service that all bonus $5 gift cards were sent electronically if purchased online. Cashier refused a printed copies of two $5 gift cards. The cashier's supervisor refused to accept them also. The requirements for gift card per email instructions: "To use your Bonus Card for payment, simply present a printed copy or display it on your mobile device". Please refund $10Initial Complaint
01/03/2025
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 1/3/25 I purchased 2 coats & ******* at Burlington. The Store has LARGE signs stating that you get a 10% Discount on your FIRST Purchase once approved for their Credit Card! I Have 2 Existing ***** Credit Cards and 1 Discover card. I Have NEVER had to Wait for a Credit Approval! My Bills are Paid Monthly/Immediately In FULL! I asked about the 10% Discount & the cashier said I Couldn't get it! I Had to Wait 7 Days for the Cr. Cd., so it would Disqualify me for the 10% discount. Well, If I CAN't get Approved for a "Prestigious" Burlington card, Who Can be approved. I called Burlington *********** in N.J - spoke to **** in the Credit ********** AND **** in **************** to NO Avail!! The Signs ARE MISLEADING!! Now, they can KEEP their Credit Card!! I Would REALLY Appreciate it if the Better Business Bureau could INSIST that they Take Down OR Reword Burlington's Misleading Signs! Thank You, ****Initial Complaint
12/31/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I went to the Burlington store in Leesburg, VA which is fairly new, l had bought a mens cologne on December 21 2024 at the Burlington in Sterling, VA store, l asked when l bought it if it was returnable and they told me YES. On December 30 2024 l went to the Burlington store in Leesburg VA to return it. l was met with resistance from the Cash Register person to the assistant manager who was latin and the store manager that was tall and caucasian. They told me that they do not return them as it was Burlngtons policy, l told them was l was told when l bought it, then they told me l had to go to the Sterling VA store, which was 12 miles away. The store manager the main one was rude and was butting heads with me and said you cannot talk to my employees like that, and l was not saying anything wrong except stating what the Sterling VA store had told me. They again told me to go to Sterling VA out of my way. So l left the store l called customer service for Burlington and told them the situation and Alissa the representative told me l could return it, l drove all the way out of my way to Sterling VA and returned it without any questions. I want Burlington to know how unprofessional of a manger they have representing there store and there company, it is consumers that keep companies in business. The manager in my opinion and experience l had is all for the employees and not at all for the consumer. Not sure how he became a manager, but if l was Burlington l would reevaluate him, especially the face of the company. I will never shop Burlington again and once my Burlington Credit card is paid off will cancel that as well.Initial Complaint
12/17/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On December 16, 2024 at 8:15pm PST I went to the store Burlington located at **** ******* *** #**** Stockton, CA 95207. During this visit I told the cashier Jennifer that I lost my merchandise store credit and the store Manager Juan told me the other time I came to the store he can look it up with my ID. Jennifer was very unprofessional and rude. She was raising her voice at me and saying to me “I don’t know what you are talking about” in an aggressive tone of voice. She did not want to help me until I asked for the store Manager. However, the store Manager Juan denied he said anything and said he couldn’t help me. Both the cashier Jennifer and Juan were unprofessional and unhelpful. There inappropriate behavior created a negative shopping experience and worst customer service.Initial Complaint
12/09/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Hi, my complaint is regarding a recent visit to the Burlington at ******************************************. I visited on 12/8/24 at 8am.*I WOULD LIKE THIS COMPLAINT HANDLED BY A MEMBER OF THE EXECUTIVE TEAM*Yesterday, I went to return a brand new Swiss suitcase that I had purchased as a gift on 11/15. The item was unused, but being returned because the recipient didnt like the colour.If you review your security footage, you will see me arrive wearing a black Covid mask.The cashier who assisted meshe has dyed/blonde hair, brown skinwas exceedingly rude.After processing the refund, before I stepped away,she decided to rudely/loudly state that she will not be accepting returns from me during my next visit because I returned a used suitcase. I was shocked at her accusation as the suitcase hadnt been touched at all. I informed her that I didnt use the suitcase, but if she was referring to the slightly dirty wheels at the bottom, it was due to me having to drag the suitcase in the street in order to transport it back to the store.She then proceeded to tell me that I shouldve carried it back and that it appeared as if I was trying to commit return fraud. EXCUSE ME? I commuted 1 hour to get to the store. Also,the suitcase was very large, so the expectation that Id carry it all the way back via public transportation was unreasonable.Furthermore,does your sales associate not realize that Im well within my right to file a lawsuit against the store,for allowing a sales associate to falsely accuse me of committing fraud, loud enough for other customers and store associates to hear?I have a senior leadership position in the city and such a claim can damage my reputation/career.What if a colleague of mine had overheard her?Her colleague,*******, was overseeing the interaction and did nothing to stop it.I then proceeded to purchase a pair of pants and mug from the store,and ******* intentionally did not input my phone number,so that I couldnt receive a digital receipt.Initial Complaint
12/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was stopped at the door by the Store Manager at the Burlington Coat Factory in ********, **. He stated my service dog must have on a vest to enter the store. I stated to the Manager he was wrong, I showed him my card, he stated I was aggressive and to get out or he will call the police. I told him to call the police and stated i would make a police report. He was loud and being angry. He would not give me his name and stated to get out and find it yourself. I have been in this store over 30 times this year with my dog and never been harassed like I was today. I am filing a complaint with the BETTER BUSINESS BUREAU AND I WANT A FULL INVESTIGATION AND TO SEE THE CAMERAS HE WAS VERY RUDE AND MAKE ME LEAVE FOR NO REASON AT ALL. I AM REQUESTING A RESPONSE AS WELL ONE THAT HAPPENS QUICKLY. I WAS EMBARRSSED AND HUMILITATED AT WHAT HAPPENED. THIS IS NO FAIR AT ALL. I WAS DISCRIMINATED AGAINST BECAUSE MY EMOTIONAL SERVICE DOG FOR MY PTSD WAS ON MY POUCH AND I SHOWED HIM THE CARD VERY UNPROFESSIONAL. THE EVENT OCCURRED ON 12/3/2024 AT 12:30PMInitial Complaint
11/27/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I purchased underwear for a teenager who I found out hates the brand. Never tried on but one pair was just hanging in the hanger without security tags but had the purchase tags on them so I purchased. No where does it state they don’t return underwear only that they must be returned in that same packaging that I purchased them in. I returned them EXACTLY how I purchased and was refused by the store and the corporate companyInitial Complaint
11/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
To whom it may concern Burlington is denying access to restrooms to their customers. I shop at Burlington frequently. and Everytime I come in they have have the bathrooms locked. When I ask an employee for the code to the restroom they say it is out of order. Now once or twice I would understand but to always say that they are not working just isn't believable. The bathroom has been out of order for 6 months now and it is obvious that they are denying paying customers access to use the bathroom and it's not right. So they need to either Fix their "broken bathroom" already or give the customer the code to the Bathroom. In California it is Law that a establishment provide bathrooms for its customers and in the past 6 months they have not been doing so.Initial Complaint
10/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I stepped in a security nail tag and it peirced through my flipflop into my heel causing it to bleed. I went to the front desk where I asked for a first aid kit and an incident report but was told that the store did not have such a thing and to file a complaint online.Initial Complaint
10/08/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I processed a layaway from store 00352 Burlington. At **** SA ******** dr San Antonio, Tx phone number ###-###-#### on 7/20/2024 I put down a deposit of 150.00 I went back on August to complete the transaction for layaway #******************4 I paid the full balance owed at that time it consisted of 2 bag 1316 and 1319 bag 1319 had another customers merchandise so the reversed my payout and gave me the money I paid the manager Eva took my payout receipt back leaving my 150 deposit still not refunded when she went back into cancel the layaway nothing was in the system I have been in contacted with the 855 customer service number and also the store directly they were able to put the layaway back into the system but still can not process a refunded for the 150.00 I have contact Burlington customer service number and via email and have yet to receive a call back from a supervisor that has been requested multiple times 2 months have passed and still no resolution of my refund the store has copied my receipts taking information from my bank confirming transaction and Burlington has yet to refund me my deposit of the layaway they misplaced I have the receipts still and emails and still no resolution
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Customer Complaints Summary
159 total complaints in the last 3 years.
70 complaints closed in the last 12 months.
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