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          Business Profile

          Parking Facilities

          Camden County Improvement Authority

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Parking Facilities.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            09/24/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Oversold garage; No parking spots which were promised forcing me to pay meter to park on unsafe, urban street despite paying for a reserved spot in garage. I do not feel safe walking to my car especially at night. I also do not feel like my vehicle is safe.

            Business response

            10/25/2024

            Dear ****, Sorry for any inconvenience and thank you for bringing this to our attention. We want to assure you that we have moved 400 cars to improve parking availability and address the concerns raised. We appreciate your patience as we continue to make necessary enhancements. Sincerely, ****** ******-***** Project Manager Camden County Improvement Authority

          • Initial Complaint

            09/24/2024

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            As a medical student, I paid over $200 to be ensured parking in the medical school parking garage. The parking garage is over-filled and students are not able to get parking throughout the day, including earlier in the morning. This business needs to be held accountable for selling more parking passes than they have spots. Additionally, this parking garage is the medical school parking garage, and students should have priority. Moreover, the parking garage is not even gated properly. The gates have been open, allowing anybody to park without paying. The exit gates are also open, and at one point, 2 of the gates were broken and there was only one lane to exit, causing major backups in traffic. This suggests improper maintenance and upkeep of the parking garage. Please hold this business accountable for taking the money of medical students without guaranteeing them a parking spot or offering another suitable solution.

          • Initial Complaint

            09/24/2024

            Complaint Type:
            Order Issues
            Status:
            Answered
            Camden County Improvement Authority has sold parking passes to more people than they have spots in their parking garage (****** ******* ****** Parking Garage). I have paid money for a service and they are unable to deliver their promised service. It is unacceptable to not be able to provide me a parking spot in garage I have paid County Improvement Authority for because they oversold parking passes. Their business practices are unprofessional and need to be reformed.

            Business response

            10/22/2024

            Good morning - cars have been moved out of this garage to other locations to free up space. Sorry for the inconvenience.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          D-

          This business is not BBB Accredited

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          Reasons for BBB Rating

          Contact Information

          520 Market St

          Camden, NJ 08102-1300

          (856) 751-2242

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          3 complaints closed in the last 12 months.

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