Reviews

This lender is unprofessional, unethical, dishonest and unreliable.Their lack of action and dishonesty cost me $5k and my dream home.Find any other lender!

Hi, weve reviewed and escalated with EMM Loans management when received. Both **** - Senior Vice President and **** - Director of Sales and Production reviewed the complaint, discussed with the branch personnel and reached out to resolve with the applicant *******. The issue of the buy down cost for the 5.5% rate was addressed and EMM Loans agreed to offer 5.5% with no buydown cost. In addition the other aspects of the transaction such as the closing date, occupancy and remaining documents were also addressed. The applicant chose not to proceed at that time of the call on 12/5/2024. Later in the day of 12/5/2024 EMM Loans received an email that the applicant no longer wished to proceed. EMM Loans will continue to offer the 5.5% rate as well as assist with any communication needed with realtors/builders involved in the loan application in order to mitigate any costs or expenses incurred. EMM Loans remains available to assist the applicant if they choose to proceed with senior management taking over the transaction going forward.

I needed emm loans help to get out from my previous mortgage. I have cancer and trying to get things in order for my kids for when I pass. I was working with ****** at *** from day one. Everything was going fine for the entire process and ****** keep telling me we will close in 2 weeks. Im on disability and get payed the 20th of every month mind you. Again ****** tells me everything is great were closing in 2 weeks this is in early August so there for im not making my August payment because they will be paid off. Mind you I was also supposed to get 10k out on my refinance with one week left in August ****** calls and says he can't do it unless I dont get cash out! But he didn't change the amount of the refinance at this point I've spent my August payment on a will for my kids and September is due in a week witch I would have 2 mortgage payments to make if I didn't agree! He had me backed in a corner leaving me no choice but to sign or im 2 months behind! Again he didn't change the refinance amount so my closing was over 15k I received 0 money he made out like a bandit knowing I had no choice and would have to do this again im dieing of cancer and he knew this !!! And to Top it off ********* closing service that they deal with screwed up the payoff amount the caused me to be 30 days late destroying my credit!! Then they said they would fix the area if I didn't sign a document saying I owe them money!! Both totally screwed me over put me in debt and ruined my credit

Dear *****,We understand the gravity of your situation. Our hearts go out to you and your family during this challenging time. We are committed to supporting our clients with care and professionalism. We are confident the loan process was completed on time and ahead of schedule. The funds were provided to the title company on the scheduled day of funding. If there were discrepancies or concerns regarding the payoff or subsequent processes, we recommend contacting the title company directly as they would be best equipped to assist further.

Cannot get any assistance with a question related to my account. Have placed numerous on-line inquiries to be told I need to call. When I call, I have scheduled a follow up call per an option on the **** No response. Even tried to schedule a call back via the on-line option. Was supposed to get a call between 1:30 and 2:00 today 6/27. Even though it's only 2:09, I have no faith that I will receive a call back.Been ghosted to many times to have any faith.I am not sure who runs this company, but they should seriously look at their customer support model. It's bad........

Upon receiving the Comment form the customer review - we have attempted on several days and times to reach ********************** in order to address his concerns. As of today (7.9.2024) we have been unable to make contact. *************************** is available at ************ or *************************** at ********************* to discuss and resolve. We remain committed to a high level of customer service and will continue effort to reach ********************** on this topic.

EMM and ServBank managers have continued to make numerous attempts to reach ********************** over the past 2 weeks with no success. If a return call is made it will be routed to a manager that is familiar with the review comments above. We remain committed to resolve any customer concerns or issues.

So happy I read the *** REVIEW! So basically this company is known for not being transparent. They get you the loan. At the low interest rates. Then they sell your loan. The new owners of your mortgage loan will be a much high interest rate. Possibly, now a rate you cant afford. So a Payment of $700 one month could possibly be $1400 in months after your loan is sold. BEWARE

Thank you for the review. I assure you we take each review with the most serious manner. We have reviewed our notes and do not see any mortgage in the name listed from the review. If you would please call us to discuss this matter we would be happy to further assist you. our number is ************.In reference to the indication that your loan closed at a low rate and then when the servicing was transferred it was adjusted to a higher rate is not a possibility. We would be happy to explain this as well if you decide to call us. There is only one type of loan where your actual interest rate could change and that is called an adjustable rate mortgage. Most cases when your payments adjust on a fixed rate loan it is due to your ********************* premium being paid with your mortgage has increased or your property taxes being paid with the mortgage has increased. We would be happy to discuss this manner with you. We can not reach out to you as we can not identify a transaction completed by EMM Loans LLC with the name used on the review placed. Our number is ************

Lots of confusion with the whole process of getting our refinance. ****** was a good rep, but we felt jerked around with this company. Saying one thing then coming back and saying something else. Now after the loan was closed as a FHA, they need to come back out a month later and re appraise the house. The loan has already been sold to ************** even before our first payment. I believe they are a company that just makes money by selling the mortgage immediately. The whole process with EMM was chaotic. Beware!

Thank you for the review **********************. We take all reviews in the most serious manner and try to resolve those as best we can. We were able to review your mortgage loan which closed with us in April of 2024. Hopefully able to explain the reason for the updated appraisal being required was due to the specific loan qualifications being changed through the process of the loan from an FHA loan, then to a conventional loan and then back to an FHA loan. The appraisal was required to be updated back to an FHA appraisal. I hope this better explains the reasoning for the timing of this. Please let us know if you would like to further discuss and resolve this situation. ************

EMM LOANS IS THE WORST. I have never been late on any payment my property taxes have been up for sale every year they have had my mortgage. They dont pay your taxes as required. This is year 3. They had a different serving company year one. Emm takes no responsibility for their servicing provider. I have been fighting them for a year I. The mean time my mortgage has increased over $1800 monthly.Don't trust this company.

Thank you for the review *****************. We take each one as a serious manner and want to address them as best possible. We have reviewed your file which appears you have closed 2 different mortgages with EMM Loans, LLC through one of our broker partners. We can not identify which property you are referencing but would still like to resolve this manner for you. Please call us at ************.

My name is *******************. I am currently applying for a mortgage through emm. I read some bad reviews and people need to understand not every situation is intentional and not every situation is their fault just because they are a business. A very big company with many people working their will make mistakes from time to time I've seen them resolve most but in my experience they have been more than helpful making my first home loan as smooth as possible. I hope to do buisness with them and if for some reason we don't my review stands. Thank emm for all your help.

Thank you for the review. We appreciate you taking the time to recognize real life and real time situations. We strive to be better every day.