Reviews

I had an incredibly frustrating experience with ******* ****, who was hired through American Home Shield to repair or replace my HVAC unit. After agreeing to take the job and ordering the replacement furnace, *** repeatedly set dates to install it but failed to show up each time. He would not respond to calls, texts, and voicemails and offered no explanation for the no-shows.When I escalated the issue to American Home Shield, they contacted him, but he offered nothing but excuses, including outright lies, and still nothing was done to resolve the situation. After months of delays, I was left without heat in the winter, so I had no choice but to hire a reputable local company to install a new HVAC system, costing me thousands of dollars out of pocketmoney that was never reimbursed by AHS.Meanwhile, *** received a free furnace from AHS, which I doubt theyll bother to return to the supplier, and he likely got paid for the installation that never occurred. After this debacle, I canceled my policy with AHS, especially after discovering that they have over ****** negative reviews. It seems this is a recurring issue with ***, as there are also complaints about his work through Choice Home Warranty.Honestly, I dont know how *** stays in business, but the takeaway here is clear: read the reviews and do your research before hiring any contractor. If you look him up on Yelp you will see thirteen ONE star reviews, one TWO star review, and one five star review which I assume is fake. Note that he also has a C rating here. He also has no affiliation with Abacus in *****, an obviously large and well reviewed company, even though he listed their website as his on BBB and on my Nest Thermostat.

Mr. ******** renditionof the timeline and Mr. ******** rendition of the events is not accurate. Pleasenote ********* is not a customer of ********************** ****. Mr. ****** is a customer of ********************(***) . The goal is to provide good service and provide lawful services to everyone. Abacus is a NJ License Master ****R contractor.Background:Mr. ****** residence is the top floor of a multi story building in ******** The **** unit is on the roof. The **** unit is 25 years of age. The rooftop unit is similar to a commercialrooftop unit (***). The rtu unit weight is approximately470 pounds without a liftingtrapeze. The average weightfor typical **** is 125 pounds. Mr. ******** ductwork is embedded in a membrane roof. Therefore the external ductwork to ********* residence is essentially the roof. Therefore any proposed work shall require the home owners associations roofer. Abacus contacted the roofer for the project.The process includes diagnosis, technicalreports, budget analysis and finallywhat is good for the customer. The American Home Shield process is extensive and the process has internalauditors. The decision was to purchase a replacement *** for Mr. ******* The non coveredcosts and coveredcosts are evaluated by ***. Abacus provided heat and temporaryheat repairs for Mr. *******.Preparation:The preparationis : building permit, zoning permit, road closing permit, parking abatement permit, law enforcement for closing the street, 50 ton crane permit, roofing permit, plus fees for permits and municipalservices to facilitatethe removal of a 450 poundunit and installation of 470rtu pound unit to the rooftopof a multi story building in ******** Please note *** policy specifically states thenon covered costs for all permits and the *** speciallystates the non covered costs for the *** not including specialized services. Mr. ****** is financially responsible for all fees and permits including all non coveredcosts. Mr. ****** is responsible for all permits because Mr. ****** is a residentrequesting a capitalimprovement ( new rtu)..Installation date:Mr. ****** demanded Monday after Thanksgiving for the installation date. Mr. ****** indicated to all parties, Monday is the only day Mr. ****** is availablefor the project. All parties express the date was immediately after a major holiday. All parties recommendedDec 3 or later to verify all parties are ready. All parties acquiescedto the Monday date. The town office closed early for Thanksgiving, but the essential verification was received by the township. It was our understanding form Mr. ****** said that the building permit, zoning permit are not necessary for the date of installation, but in good faith the process will continue as per town regulations. Abacus signed the law enforcement agreement and provided insurance certificates. ********* paid the fees to law enforcement. The responsibleparties are to be onsite for this major event. Law enforcement responsibilityis road closure and parking authority responsibilitywill be signage for Monday December ****. Butler sent a text message "I will be leaving around the time you arrive". Mr. ****** was not at the home. Therefore, the crane, support equipment, the roofer, everything were canceled on Monday. The townshiphas suffered a ransomwareattack, thereforethe municipalitywas notified the next day. The next day all parties discovered the zoning and building permit department did not have any applicationfromMr. ******* The monetary penaltiesfor working without a building permit is mandatory $ ******** The failure to obtain a zoning permit is a court ********** closing, *** is a great warranty company in every state in the ***. *** wants to fulfil every claim, and unlike many other warranty companies referenced by Mr. ******* does not have the great reputation of ***. *** and Abacus are committed to good service. The equipment for Mr. ****** is owned by ***. Therefore, the restocking charge including truck fees were extensive.Abacus is a company with over 40 years experience. The bad reviews were Choice Home warranty customers whose claims were denied by ***. Please review to NJ ******************************* of *********** and a partial quote is "****** agreed to pay the State $779,913.93 including consumer restitution; revise its business practices; and retain a compliance monitor for at least one year under a Final **nsent Judgment resolving the lawsuit brought by the New Jersey Division of **nsumer Affairs."Therefore, Mr. ****** is not accurate. All parties have extensiverecords and documentation for the Mr. ******** rtu project. The domain name Abacus Plumbing dot com was sold to the Texas company two years ago via a legal agreementon file. The domain name registered with NEST is **************** Abacus Plumbing ** was never used with Nest. Abacus Plumbing is a *** and ************** owned by Abacus Electric ****.Finally, the saying "doing good is not always good for you" applies in this case.Abacus Electric ****.

As anybody can see by reading all of the yelp reviews of ******* **** and Abacus of *****************, my experience is far from unusual. He also forgot to mention when I texted saying I am leaving for work I also said my wife is home and here is her number. But don't let the truth get in the way of a long rambling story. I don't believe he had any intention of doing the installation as he would never commit to a date or time frame whatsoever. Meanwhile the company I hired myself did the job one week later, and I am very happy with them. Seriously, do not waste your time with ***.