Reviews
168 Customer Reviews
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Review from Gloria W
1 star01/24/2025
I have made attempts to cancel my subscription, yet this company has refused to cease taking money from my bank account. They do not have a customer service number to talk with anyone about canceling my service, but they continue to steal my money while I wait for someone to respond to my cancellation request. STOP TAKING MY MONEY, MISFITS! I no longer want your service. As of today, PLEASE CANCEL MY ACCOUNT!!!! I am a disabled senior and cannot afford to keep paying you for UnFit food.
Misfits Market Response
01/27/2025
Thanks for your feedback! Were sorry to hear your experience with us was not up to our standards. We would appreciate a chance to hear more about your experience so we can learn from it and make things right for you! If youd like to share, please drop us a line from the 'Contact Us' link at the bottom of our website.Review from Lisa N
1 star01/16/2025
If I could give 0 stars, I would! It's almost impossible to cancel, very confusing! Believe me I have cancelled my account, but for some reason they keep charging me! I had to cancel tlmy debit card and get a new one so they would stop charging me! What you get for what you pay for is dismal! For almost $60 you get a few "fresh" fruits and vegetables, some crappy cereal and if youre lucky, some meat. The only thing we did like was the Naked Bread. The food isn't very fresh, I've gotten spoiled chicken! There is NO phone number to call them, they send out an email that is the same one each time, no human to talk to... If I were you, I wouldn't even consider trying them. They are beyond disappointing.Misfits Market Response
01/27/2025
Thanks for your feedback! Were sorry to hear your experience with us was not up to our standards. We would appreciate a chance to hear more about your experience so we can learn from it and make things right for you! If youd like to share, please drop us a line from the 'Contact Us' link at the bottom of our website.Review from Michelle R
5 stars01/06/2025
At first I thought I had mistakenly signed up but was able to easily navigate through the website, then app. I have the non-subscription option. I LOVE you guys so much. I live in very rural, no grocery storeland. My produce lasts like 3 weeks, I enjoy the meat selections, and your bakery selection is pretty top notch too. Keep up the great work, I love Misfits Market ????Misfits Market Response
01/08/2025
Hello ********, thank you for reaching out. We are happy to have you on our Food Waste Warrior's Team!!!Review from David L
1 star12/27/2024
I find it disappointing that they are emailing me a 50% off deal that cannot be fulfilled at 50%. The offers maximum value is $20, but the minimum order is $45. Its branded as 50% off but cannot be used for 50%. Its unnecessarily deceptive.Misfits Market Response
01/02/2025
Hey there, thank you for reaching out and sharing your experience. To further assist you, please contact our email team using this form: ****************************************************************************************Review from Sanette P
1 star11/27/2024
I contacted them to have my account canceled. No respond at all. I signed up to try and choose what I wanted in my box. Instead they send me crappy stuffs that no one would even want to eat. This business has no phone number to contact with your issues so all you get is an automated bot. Please cancel my account. I dont need this.Misfits Market Response
12/04/2024
Hi *******! Thanks for taking the time to share your feedback. We're so sorry to hear that your first experience with us was such a disappointing one. Our ************* Team responded to your email on 11/27 and cancelled your subscription as per your request. Additionally, they asked for a list of the items you wouldn't be able to enjoy but we aren't seeing an email response yet. At your leisure, feel free to respond directly to our email and the team would be happy to help! Thanks so much.Review from Janelle C
1 star09/29/2024
They force you to add a credit card in order to browse. I did not like the prices so I backed out without checking out and then the next day I get a notification from my bank that I have a pending charge. I did not checkout or give my permission for them to charge my card. The site said the order was confirmed and on top of that it says Im signed up for weekly orders when I did not and would not! I canceled the subscription but Im stuck with an order I never confirmed! Now I see that there are others that had the same experience and people ordering and not receiving their orders. Also autofilling a cart is suspect altogether ??. Will not be ordering again, scam!Misfits Market Response
10/01/2024
Hi *******! Thanks for sharing your thoughts with us. We're so sorry to hear that our service wasn't as transparent as we'd expected during the sign-up process. We're a weekly grocery delivery subscription and upon creating an account, customers opt for a weekly or bi-weekly cadence. Each week, we'll curate a box of groceries for you based on the preferences you've chosen and you're welcome to customize said box, leave it as is, or skip it altogether to avoid any charges. We'd love to look into this unwanted order with you but we're not seeing any Misfits Market accounts under the ************************ email address. Would you mind sending our ************* Team a note via the "Contact Us" link on our site? We look forward to hearing from you. Thanks!Review from Jordan L
1 star09/23/2024
My girlfriend was charged on her cash app card and she had never even been on the website. Then I looked into to see if they were a scam and all I did was check their website. Never opened an account and 10 minutes later they sent me an email. How the h*** did they get my email. An account was never set up. This business has got to be a scam and they have to be using cookies to get emails. I never even accepted cookies on their website. They seem to be a malicious and predatory business. I hope this review might help but people will only see this once they are scammedMisfits Market Response
09/24/2024
Hi ******!Thanks for taking the time to share this review. We're so sorry to hear of this frustrating experience. We currently only accept debit cards, credit cards, ***** Pay, or ****** Pay. Customers have to create an account with their billing and delivery information, go through an entire sign-up process, and enroll in a subscription. We don't have a way of doing this without their consent. While we aren't able to find your name or email address in our system, we'd love to investigate this further. Please send our ************* Team a note via the "Contact Us" link at the bottom of our site. We're here to help and are looking forward to hearing from you!Review from Liv H
1 star09/19/2024
I like the concept of this company but every time I get a delivery from them my package is severely damaged. They place berries on the bottom of the box with cartons of milk on top. I recently received a package where my coffee ******* was open and leaked on all the other groceries. This is not worth the risk of receiving groceries that are damaged to the point that you cannot consume them.Misfits Market Response
09/23/2024
Hi **** We're truly sorry to hear of this repeated frustration with the packaging. You should be able to rely on your groceries arriving fresh and in great shape. Our ************* Team would love to look into this and make things right. If you haven't already, please send us a note via the "Contact Us" link at the bottom of our site. We look forward to hearing from you!Review from Nicole D
1 star08/31/2024
I deleted all items from my cart on 08/21. On 08/29, I was charged for my order and received an email stating my order was damaged in transit and that I was being refunded (minus shipping.) They still have my money.Misfits Market Response
09/04/2024
Hi ******! Thanks for taking the time to reach out about this unwanted order and charge. We're truly sorry for the stressful experience and we're glad to see that you've been in conversation with our ************* Team. Since your review, they've refunded the full charge back to your card on file and cancelled your subscription so no future orders are currently scheduled. For any additional concerns, please feel free to respond directly to our email and our team can dig into this further. Thanks so much!Review from THOMAS L
1 star08/28/2024
What is it worth when a company like Misfits Market lies to a customer who has been placing weekly orders for several years. Over the last few orders my box was delivered to the wrong address. In my last order the order was marked "completed" so I assumed it was delivered to the wrong building and after arriving home from work I spent ***** min checking the neighboring buildings only to find out the box was never delivered. I now receive multiple emails weekly offering me 50% discount to come back but capping the value at $20. I was ordering $100 every week since the pandemic. Is $20 the only value you place on lying to a customer. Another company that I currently order from made a mistake and ended up comping a $100 order. Misfits Market has a very dishonest way of dealing with customers. I would order from other companies.Misfits Market Response
09/03/2024
Hi ******, Thanks for taking the time to share this review and feedback with us. We're truly sorry to hear of this frustrating delivery experience with your latest order. You should be able to rely on us to consistently deliver your groceries to your doorstep. Taking a look at your account history, we see that our ************* Team refunded the order totaling $75.07 in full and added an additional $10 credit towards your next box, by way of apology. It sounds like you received an email with a promotional offer of 50% off, up to $20, which you can use in addition to the $10 credit currently in your account. We'll share your thoughts on this coupon and additional credits with our team for future consideration and are grateful for the opportunity to grow from this experience. If we can help with anything else, please don't hesitate to respond directly to our ************* Team. We're here for you and are always happy to help!
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