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          Business Profile

          New Car Dealers

          Towne Hyundai

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in New Car Dealers.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            11/14/2023

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unresolved
            Dealer charged $199 for window etching which is not on the car windows. It would appear their intent is to collect the amount and hope no one checks. I asked for a refund which the general sales manager immediately refused suggesting I bring the car back to have the etching done now that I am aware of their questionable tactics. There appears to be a pattern since I have another car from the same dealer and in checking the windows, no etching is present although I paid the same $199 fee. With both cars I was never asked whether I wanted the optional etching in which I have no interest. I hope my complaint will help other unsuspecting consumers.

            Customer response

            09/06/2024


            Complaint: 20871337

            I am rejecting this response because:

            I have tried over the past 8 weeks to obtain an explanation from the General Manager regarding how certain numbers in my lease were calculated. I believe the numbers were inflated to result in a predetermined profit margin/monthly to lease charge. This would explain why I was NOT given the opportunity to review the lease for a 24 hour period as designated in the lease. I am sharing this review to let other prospective buyers know my experience was devoid of dealership transparency. Very frustrating.


            Regards,

            *******************************

            Customer response

            09/09/2024


            Complaint: 20871337

            I am rejecting this response because:

            I have tried over the past 8 weeks to obtain an explanation from the General Manager regarding how certain numbers in my lease were calculated. I believe the numbers were inflated to result in a predetermined profit margin/monthly to lease charge. This would explain why I was NOT given the opportunity to review the lease for a 24 hour period as designated in the lease. I am sharing this review to let other prospective buyers know my experience was devoid of dealership transparency. Very frustrating.

            Regards,

            *******************************

          • Initial Complaint

            11/04/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Hi, I purchased a car from town Hyundai and I purchased the windshield protection insurance which guarantees a fix for your windshield if theres damage under 6 inches in diameter.Several months after purchasing the car, a rock flew up from the highway and hit my windshield, causing a one and a half inch circular crack. When I called the window insurance company they refused to fix it saying the crack was too big. Now the crack has gotten much bigger and is about to spider into the whole windshield. The dealership has claimed to be helping try to resolve this but Ive not had any resolution and its been almost a year. I just want them to replace the windshield and live up the warranty they sold me

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 39

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          3170 Route 10

          Denville, NJ 07834

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          Customer Complaints Summary

          7 total complaints in the last 3 years.

          4 complaints closed in the last 12 months.

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