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Business Profile

Plumber

Russo Bros. & Co.

Reviews

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45 Customer Reviews

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  • Review from Amy Q

    5 stars

    01/21/2025

    Quick fast and affordable **** was amazing and explained everything before was even started and possibilities of what if Totally amazing work and recommend to all

    Russo Bros. & Co. Response

    01/22/2025

    Thank you so much for taking the time to leave us such a wonderful review. We are so thrilled to hear that you had an excellent experience with **** and that you would recommend us!
  • Review from Monika R

    5 stars

    01/20/2025

    Absolutely the best. I've been a client for several years now. They are knowledgeable and reliable, and I'm very happy with their work. They're the only company I use.

    Russo Bros. & Co. Response

    01/22/2025

    Your loyalty means so much to us, and we look forward to continuing to provide you with the service you deserve. If you ever have any questions, please don't hesitate to reach out and we'll work with you to resolve any issue. Thank you for your continued support.
  • Review from Elaine F

    5 stars

    01/08/2025

    Very fast, professional service. I will definitely use them again.

    Russo Bros. & Co. Response

    01/13/2025

    Thanks for your 5-star review! We're always glad to hear when customers appreciate the options and professionalism we offer.
  • Review from Jacquie A

    5 stars

    01/05/2025

    Outstanding service and technician! Other companies diagnosed our problem as something completely different and very expensive, ***** did a thorough investigation and solved the problem expertly. Russo Bros are professional, knowledgeable, honest and efficient. They perform their services with expertise and integrity. It is so comforting to have a reliable choice for plumbing and heating needs. Thank you ***** and Russo Bros!

    Russo Bros. & Co. Response

    01/07/2025

    Thank you for the glowing review! We're delighted to be your trusted choice for home care. Your satisfaction with our pricing, speedy service, and expertise means the world to us. We're here to ensure your home is in good hands. We appreciate your loyalty and look forward to continuing to exceed your expectations.
  • Review from Joe F

    5 stars

    01/04/2025

    **** ********* of Russo Plumbing did a great job and did it quickly and efficiently. He was very personable and professional.
  • Review from Donna C

    5 stars

    12/27/2024

    ******* came to home because of water on the kitchen floor. He diagnosed the problem after spending time and knowledge of the possible problem. He is knowledgeable, professional and Im sure a valuable employee. I am impressed by the service Russo Bros provides. This is the second service provided. Highly recommend

    Russo Bros. & Co. Response

    12/31/2024

    Thank you for taking the time to leave us a 5-star review and for your kind words. We are thrilled to hear that you were happy with our service and that our technician was able to address your problem.
  • Review from Eric G

    5 stars

    12/13/2024

    Reliable, responsive and reputable. We moved into a new home and hired Russo Bros to take care of updating our plumbing and heating needs. **** was our dedicated plumber and did quality work all around. Hes friendly and knowledgeable, showing me the improvements and how everything functioned. We are so pleased with the work and how many headaches itll save us in the long run.

    Russo Bros. & Co. Response

    12/16/2024

    Thank you for the glowing review! We're delighted to be your trusted choice for home care. Your satisfaction with our pricing, speedy service, and expertise means the world to us. We're here to ensure your home is in good hands. We appreciate your loyalty and look forward to continuing to exceed your expectations.
  • Review from Joanne R

    5 stars

    12/06/2024

    First time I called Russo Bros. & Co. I had no heat. I was told when I called ******* would arrive within the hour. Sure enough he did! He was friendly, efficient and explained what needed to be done. I had a good experience with Russo Bros. & Co. ****** *.

    Russo Bros. & Co. Response

    12/10/2024

    Thank you for your review. We appreciate your recognition of our friendly and professional service, as well as our reputation for delivering high-quality workmanship.
  • Review from Caroline R

    5 stars

    12/04/2024

    Next day availability and excellent replacement of three valves that werent working properly. Also, ****** spotted two lines of irregular plumbing and brought that up to code. Very clear explanation of options and of work done. Very happy with Jeremys work.

    Russo Bros. & Co. Response

    12/06/2024

    ********, We are so happy that you had an all-around positive experience with us, from scheduling to the work completed. Please don't hesitate to call should you need anything else!
  • Review from Rena L

    5 stars

    12/02/2024

    ***** was amazing, **** was with him both very professional. ***** went above and beyond! Great service. Thank you all **** ***

    Russo Bros. & Co. Response

    12/04/2024

    Thank you for your review. We appreciate your recognition of our friendly and professional service, as well as our reputation for delivering high-quality workmanship.

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