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Important information

• Additional Info:

  Mail sent to the business on 03/26/2023 was returned by the U.S. Postal Service as Unclaimed.
• Government Actions:

  Government Action: BBB reports on known government actions involving business’ marketplace conduct:

  Desist and Refrain Order from the CA DFPI
  

  The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

  San Francisko - January 17,2025 State of California - Department of Financial Protection and Innovation. Beginning in at least March 2021, Professionstar contacted at least five California consumers and made unlawful and deceptive statements in an attempt to collect debts allegedly arising from payday loans. Professionstar never submitted an application for a debt collector license and the Commissioner has never issued a license to Professionstar authorizing it to engage in the business of debt collection in California. 

   

  In violation of the Telemarketing Sales Rules (TSR) the Consumers were required to make a payment the same day they signed an agreement with Professionstar, before the Consumers received any kind of services. 

   

  Based on the department's findings, the Commissioner is of the opinion that Professionstar is a covered person or service provider that engaged in unlawful acts or practices with respect to consumer financial products or services in violation of California Financial Code and offered or provided to a consumer any financial product or service not in conformity with any consumer financial law or otherwise committed any act or omission in violation of a consumer financial law. Pursuant to California Financial Code Professionstar and its managers, officers, directors, agents, or employees, are hereby ordered to desist and refrain from engaging in, or proposing to engage in, unlawful acts or practices in collecting or attempting to collect any consumer debt and providing any credit management or repair or debt settlement service in violation of California Financial Code.. This Order is necessary, in the public interest, for the protection of consumers and consistent with the purposes, policies, and provisions of the California Consumer Financial Protection Law. 

   

  The Commissioner hereby orders that all current agreements between Professionstar and California residents relating to the performance of credit repair or credit management services or debt settlement services by Professionstar (Agreements) are rescinded. Professionstar shall not assign, sell, or transfer the Agreements to any other entity, nor shall Professionstar, or any other entity, charge or collect any payments from California residents pursuant to the Agreements.  Based on the foregoing,  Professionstar and its officers, successors, and assigns, by whatever names they might be known, jointly and severally, are hereby ordered to refund all monies Professionstar collected from California residents pursuant to the Agreements, dated January 1, 2021, to the present (Refunds) directly to each respective California resident. 

   

  Professionstar, its officers or successors are ordered to pay an administrative penalty of $150,000 to the Commissioner within 30 days of the date of this order. This Order shall remain in full force and effect until further order of the Commissioner. 

   

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