Complaints

• Initial Complaint

  11/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Overcharged on a service to a vehicle and was not provided the cost prior to the completion.

  Business response

  11/20/2024

  The General Manager of Atlantic Jeep Chrysler attempted to contact the customer to discuss her complaint . He left a message and as of today has not heard back from Ms ******

  Customer response

  11/24/2024

  
  Complaint: 22539916
  
  I am rejecting this response because:  Yes  I dont see a counter offer or explanation provided by Dealership!
  
  
  
  Regards,
  
  **** *****

  Business response

  12/13/2024

  Ms ***** never responded to Mr ***** voicemail to discuss her complaint. He has been waiting for her to contact him back. As of today, she has not done so. There can not be a resolution until a discussion is had regarding the complaint. Mr. **** can be reached at ************ to discuss.

• Initial Complaint

  03/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 3/16 I was reached out by a sales rep named *** advising my they were having some sales on the Ram Trucks. I responded back and we proceed to Discuss a deal in regards to my ***** lease. I explained to him that ***** Financial has restrictions on non ***** dealers purchasing leases. He advised I have done it a million times and we have a ***** dealer in network. He advised that there was $2,500 in equity in the car and he would use that towards the ram. I was excited about that and that they were the only dealership in the *********** who would take the car as a trade in. I went back and fourth on payment and he advised they could do ***** down and first month payment $659 12k miles a year and 39 Months. I was still hesitant on the deal and said come take the truck for the weekend and think about it and I advised I wouldnt be interested in doing that at this time. On that following Monday he reached out and advised they had some bonus cash from march madness and he would be able to bring the payment to 650 which is where I wanted to be at. I was happy with the deal and wanted to proceed. He said great come Wednesday. Wednesday comes a long he advises he is sick and wont be in. I asked if I can come down and work with the sales manager he advised no as he knew the deal. I contacted the dealer on Saturday and the sales manager said the truck was there and we made our way down. Once I arrived I notice the truck was not in the lot and they had sold the truck I was interested in. *** advised he didnt know they were going to do that and we left. I contacted the following Monday and *** advised they were getting a similar truck from another dealership and to come Thursday to finish the deal. We came that Thursdays and the whole deal changed. He advised they couldnt but the lease out after advising multiple Times he could and they could only pay the remaining lease payments off not all but spilt it with me. So after two weeks of lies and false promises we left.

  Business response

  04/12/2024

  Members of Management from Atlantic Auto Group have been in touch with ************. They apologized for the misinformation that was given to him about trading him out of his ***** lease early. ************ has decided to stay in his ***** lease for the time being, but we will be happy to work with him on leasing a new Ram when he gets closer to the end of his lease with his *****. 

• Initial Complaint

  02/08/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  August 23 I got on a phone call with a sales representative at Atlantic Chrylser ********** and had placed RAM custom order. I specifically ordered this truck to replace my old one which had been wrecked due to a negligent driver. I was told I would get an email with my vehicle order number on it to track the vehicles progress. I never received that email and then October 15, 2023 After multiple times of reaching out waiting for an update ***, a sales rep ******** me that they needed a deposit of certain amount of money, I asked if grand was OK and he said yes. So I gave him the deposit which he did not put in right away, then called me back a week later and we fixed that problem. I was told I should see my truck sometime in November of 2023. Which brings us to now February 5th 2024. I reached out multiple times over the last five months since my vehicle was ordered asking for updates, asking for the **** asking why I havent received an email or if they had actually heard anything. I kept getting told it just taking a while to build it. I showed up at the dealership after doing some research, and realizing that there was the possibility that they never ordered the truck in the first place And I was right. Apparently due to two employees negligence I never got my truck ordered The manager at the time had been fired since I made the order. And *** who still working there never actually did his job and looked into the problem of where I didnt have my truck So they tell me that they need another 3000 down And they want me to run a credit check prior to me getting the ************ still wont see my truck for another four months. So they want more money from me. (they failed to tell me the proper amount in the first place. Which is why the truck was never ordered.) And now I would have to run my credit twice in one year prior to me ordering the truck and then when the truck arrives. I am being financially affected because of their mistake.

  Business response

  02/19/2024

  *********** was at Atlantic Jeep last Wednesday and met with management. He was refunded his deposit. He sat and built his desired truck with a member of our Sales Team. The finalization of the ordering that truck is pending on the customer returning back to the dealership with a $5,000 deposit. 

  Customer response

  02/29/2024

  
  Complaint: 21263989
  
  I am rejecting this response because:
  
  Although I did meet with management And I am in the process of ordering a new vehicle. This vehicle will not come until four months from now.  Until we strike a deal And an agreed price due to their negligence Five months ago I may have to pay more than what I originally wanted too All because of a difference of five months.   

  Nowhere did I agree that was resolved

  I did not approve for this to be resolved

  After the deal has been completed, I will then review all the information and correct what was done

  Management is working with me, but nothing has been resolved

  Because of the risk of Them backing out of the deal I will not change my review until said deal has been completed. 
  

  changes within a five month Period Has raised the cost of my purchase by six grand Give or take  I was told on that Wednesday I wouldnt have to pay over The ****** price and maybe more discounts to help However, nothing was put in writing, and when I put the deposit down, I was just told that we would strike a deal  No guarantee of a promise that was made.  
  I will not be satisfied until Im sitting in my new vehicle without more hassle or mistakes.  Absolutely after the fact, I will review the business and management that has helped me.  
  

  Regards,
  
  *******************

  Business response

  04/04/2024

  The General Manger ***************** spoke to ************. He went over the order for the Ram 3500 that is on order for the customer. A copy of the Monroney label was sent to the customer along with MSRP/Pricing on truck to alleviate any concerns has. *********** was satisfied after the conversation with ************.

• Initial Complaint

  03/21/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On 2.2.23 I had my mechanic who I have been doing business with for over 30 years replace a fuel pump in my 2012 Chrysler Town and Country. After it was replaced the van developed a second problem of first start of the day it was an extended start where it took several attempts to start it. My mechanic told me he thought it was in the relay starter box and referred me to a Chrysler service team. On 2.24.23 I took the van to Atlantic Chrysler and told them that the fuel pump was just replaced and it developed a starting issue. I informed the service writer my mechanic thought it was in the starter relay box. I was informed they would diagnose the issue they advised me of the diagnosis charge per hour. The diagnosis came back that it was a bad fuel pump and it would need to be replaced. I authorized the replacement based on this diagnosis. The replacement pump came to a total of ******** with parts, labor and tax. I paid this and picked up the van 2.28.23. The next day the delayed start issue occurred again. I googled this issue and found that this is a know issue with the starter relay, in fact the Jeep has the same electronics and had a recall on it. I informed the service desk and the van went back in for service. This time the diagnosis was a bad starter relay. I asked if anything could be done about the bad diagnosis for the fuel pump and after the service desk spoke to the service manager all they would do was a 10% discount on the relay repair. I paid ****** for the second repair. I am asking to have a full refund on the bad diagnosis fuel pump repair of ********, since I did tell the service advisor about the relay and feel the mechanic should have known to check it and not just assume a bad pump was installed. .

  Business response

  03/27/2023

  The General Manager of Atlantic Jeep Chrysler Fiat Volkswagen, *****************, has been in contact with Mr. *******. They spoke on 3/24 and settled on the dealership contributing $820.00 towards the customer's repair bill.  Customer is expected to pick up his check either 3/27 or 3/28 and sign a release stating he is satisfied with the resolution. 

  Customer response

  03/29/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. **** was honest and fair. 
  
  Regards,
  
  *****************************

• Initial Complaint

  12/23/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Never ever would recommend... In the summer I was looking to find a new ***** Civic Si. This dealership had one but I am from ****. This was my only option at the time. I sent an offer and before I knew it, I was on my way to pick the car up. All good until I got to the dealership. While doing paper work, I had to wait two extra hours due to the lack of preparation on their behalf. Their sales and finance simply had no clue what they were doing. Eventually I got cleared that the title would be sent to my credit union in one week and that I was good to go home with the car. As I stopped to get gas a hour from home, the car died. They sold me a car with a DEAD BATTERY!! I changed the battery and headed home. Fast forward three weeks and the title is no where to be found. My plates were expired and I noticed that clips on my side skirts were broken. For the next 6 months I called the head of sales, sales manager, dealer manager, finance manager, and sales rep just to get hung up on each time. Eventually I got a text about 5 months after buying the car, the sales guy "forgot" to have me sign 8 other papers that NEEDED to be signed. I signed them and then waited and waited.. still nothing. I get another text 3 weeks after sending the papers saying I need to get an out of state inspection done before they would send me the title and plates. Mind you the *** will not do out of state inspections if there is no title to compare to. Luckily, our local **** was about to perform one. So, I shipped the papers and 1 month later the plates and title showed up. It gets better... they sent the title to the wrong ***. Still never refunded me for the battery. In all, My car had no title or plates for 7 months!!! I sent letters, phone calls, emails, texts, and even from 5 different phones. Even the credit union tried calling. My grandfather made a call and was able to get them to tell us where the title was. Turns out the title was on their managers desk for over a month. HOW POOR!!!

  Business response

  01/03/2023

  The General Manager, *****************, called Mr ****** to discuss his complaint. ************ got his voicemail and left a message with his personal cell phone #. *********** will look forward to a call back from Mr ****** to discuss his complaint and see if they can reach a resolution. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩