Business Profile
Novelties
Spencer Gifts, Inc.Headquarters
Find BBB Accredited Businesses in Novelties.
Reviews
15 Customer Reviews
Sort By
Review from Amadeus M
1 star01/02/2025
The store is great but the online help was terrible and they do not follow the sales given I bought buy 2 get 2 free on jewelry and they canceled one of the items and would not allow any form of exchange
Spencer Gifts, Inc. Response
01/04/2025
Good evening, Amadeus. We sincerely apologize for the experience you had while reaching out online for assistance with your pick up order in store. All our correspondences are recorded for quality and training purposes, and this will be reviewed to be addressed with the agent involved to improve our service. We would be more than happy to assist you with an replacement of equal value for the free item cancelled due to lack of inventory. Our team has reached out directly via email so this may be resolved for you; please respond to the thread with the necessary details, and we will take care of this promptly. Thank you.Review from Sue M
1 star10/29/2024
Worked for their spirit Halloween last year, and was not impressed. Some 18 year old kid who was in the running to be a manager would not stop making crass/lewd comments, proclaiming things like I love ******* loudly at the cash register. He also followed me around the store when I made moves to avoid him. Then when I told a different manager about his behavior, the crass boy got mad at me and claimed I was talking s*** about everybody (nope just him) nobody actually apprehended him and I really hope he is not a manager now. Someone that lewd and immature does not need a position of authority even in a place that sells d***** Would not recommend this as a place of work if you have even a speck of maturity.Spencer Gifts, Inc. Response
10/31/2024
Good afternoon ***. We are sorry to hear you had a negative experience while working with us. Please contact us through ************** so we can have this information sent to ****************Review from Hope H
1 star10/29/2024
Preserved two Halloween costumes on the same order. One shipped to a completely different address. Not even in my state or a state near by. After a week of back and forth. Them saying we reshipped but cant give you tracking for that shipment. It is now two days from Halloween and still nothing. Today they did finally say they will refund it. But if like everything else they will do nothing. Never will I recommend or shop Spencers ever again. Dispute shooing with them the last 20 years. This is absolutely ridiculous. Especially the lack of costumer service.Spencer Gifts, Inc. Response
10/31/2024
Good afternoon Hope. We are sorry to hear you had a negative online shopping experience. We will address the issues reported with our warehouse. We confirmed a refund for the missing item has been entered. You should receive this refund in 3 to 5 business daysReview from Maurice P
1 star08/12/2024
Horrible online experience- I made an online purchase and paid extra for expedited shipping. I received an email notification the same day stating my order was shipped. 24 hrs later I check the tracking and it states only a label was created and the carrier has not received the order. On day 3 ( the day I should have received my order) the agent stated they still have 24 hrs to ship my order and it is still on time. This makes zero sense because I am suppose to have my order today and they havent even shipped it yet. I keep getting the runaround and no one is willing to cancel the order or refund the expedited shipping. This unprofessional and bad business practices . If expedited shipping can not be fulfilled it should not be offered.Spencer Gifts, Inc. Response
08/14/2024
Good afternoon, *******. We're sorry for any confusion regarding order processing and shipping timeframes. Orders that are placed after 12pm EST will not begin to process for fulfillment until the following business day, Monday-Friday excluding weekends and holidays. If you have any additional inquiries about this order please do not hesitate to reach out to ***** Services directly at **************.Review from Kimberly T
1 star01/09/2024
I placed an order online. When I received the order I had a random charge on my account for $15 on the same day. I never made any other order. They stole my money from my bank.Spencer Gifts, Inc. Response
01/10/2024
Good afternoon ********. We checked your order and see that your order shipped in two packages. We charge for items and the fees associated with them when they ship. You should see two charges on your account from us, one for $15.94 and one for $25.52. Together, these charges total the $41.46 that your order cost. You should not see any other charges on your account from us. If you see any other charges, please contact us directly so we can further assist you.Review from Meghan A
1 star01/06/2024
My husband and I bought a *** toy only for the first toy not to work. Received second one only for it to burn his p**** Spencers two resolutions were to choose a different product or a refund. Im highly disappointed in Spencers to sell a *** product that ***** peopleSpencer Gifts, Inc. Response
01/15/2024
Good afternoon ******. We are sorry to hear of your experience. Our Ask ****** Intimate Support team is here to assist you with your item and offer solutions to this issue. You can contact them by calling **************.Review from Stacy S
1 star12/27/2023
Ordered a Christmas present online on 12/10 and as of Christmas never received and looks like there was no movement once the label was created. They say now there are out of stock will have to give me a refund. They wont give me a reason of what happen. They screwed up on their end and told me the only other option is if I drive 30 mins to pick ** in store if they have the backpack.Never againSpencer Gifts, Inc. Response
12/28/2023
Good afternoon *****. We are sorry to hear your package was lost in transit. Typically, all of the packages are picked up from our warehouse and brought to the shipper and scanned in and begin moving to their destination. When a package never shows movement, it is lost in transit to the shipper. We checked your order and see your refund is currently being processed. We sincerely apologize for any inconvenience causes.Review from Joseph D
1 star12/26/2023
Very bad business...I ordered something, and never received them .now they want refund my money, every time I call they give me the run around about my refund....never will shop here again...I recommend nobody shop on here...scam...I only left a star because it want let u continue...Spencer Gifts, Inc. Response
12/27/2023
Good afternoon ******. We checked our system for any orders or contacts associated with the name and email provided but were unable to locate anything. We do not charge for orders until they ship, so if you had an order that was cancelled before shipment any retail hold should expire in 3 to 5 business days from when the order was placed. If your package was misdelivered or lost in transit, we are happy to further assist you. Please reach out to us via phone at **************, or by emailing *****************************************Review from Katlin M
1 star09/13/2023
I went to the Spencers in the ***************** and had a terrible experience with the employee on staff. I went there yesterday and purchased clothes and paid with cash. I was not informed of any policies Spencers had when paying with cash. So, today when I went to make my return the employee whos name was ******* (not sure if that was her real name or not) treated me with the worst attitude. She clearly was having a bad day and took it out on me with her unprofessional and rude demeanor. The return policy was no issue for me thats not my cause for concern but mainly the fact this person is still employed from the way she treats and deals with paying customers. Get better staff or I guarantee youll be dealing with a lot more bad reviews and complaints.Spencer Gifts, Inc. Response
09/14/2023
Good afternoon. We appreciate you taking the time to provide us feedback on your in store experience. We will relay your experience to higher management at this location so they can look into this interaction and address this issue with the associate. We strive to provide great guest service and positive experiences to all that visit our locations. If you would like to provide any additional details on your visit, please contact our ************************* at **************.Review from Carly M
1 star06/27/2023
Absolutely horrible. Sent me a broken mug that wasnt even wrapped. Not labeled as fragile. I let them know, they said 1-3 days Id receive shipping info for another one. A month & a 1/2 goes by , no shipping info & no replacement mug. I message them again they say 1-2 days you ll get shipping info. Another month and several weeks still nothing. Act all professional like they are canceling the reshipment when I said I want a refund. Lets be real there was no reshipment. They just took my money, sent me a broken product and lied to me. A multi million dollar company doing this. Wtf. Any company with integrity would have refunded me after this long AND sent me the **** product. I didnt want to give them a f****** Loan of 53$ for 4 months, I bought a product I didnt receive. The phone customer service was also s*** besides the last boy who was probably young trying his best considering he works for a s*** company. Wouldnt let me buy one over the phone to get, wouldnt ship one to their ******** stores after all that. Never again will I shop there and wouldnt recommend my friends/family do either.Spencer Gifts, Inc. Response
06/28/2023
We appreciate you letting us know about your customer service experience with us. We do see that your order was unable to be fulfilled from our store to be shipped out. Unfortunately, we are not able to ship between stores at this time. We will forward this feedback on to our order management team. Your original order has been refunded. Please let us know if we can be of further assistance.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.