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          Business Profile

          Health and Wellness

          Future Health

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Health and Wellness.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            12/09/2024

            Complaint Type:
            Product Issues
            Status:
            BBB unable to locate business
            I saw the ad on ******** for a weight loss injection to help lose weight. Per the order page, the price was $129. When the charge hit my bank account it was $1399 and $138.35. Once I saw it I called to have them cancel and was refunded the $1399 and was advised I would have a call to discuss the medication. Instead I was advised I paid for a subscription and telehealth calls. To get the injections would be $299 per month, not the $129 or $138.35 with tax. I called today 12/9 to advise I want to cancel because they is not what I paid for and I did not want the pill. I wanted the injection which would have been once a week. Upon calling they countinue to sell me on a lower subscription plan which I rejected them both and was advised I have a month to continue on the plan. I confirmed why I was not being refunded and was advised that they have a no refund policy. That also was not communicated when I called to be refunded the $1399 that was charged to me. The ad on ******** was deception and did not offer full disclosure. I want a refund of my $138.35.

          • Initial Complaint

            11/21/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            BBB unable to locate business
            On Oct 24th I paid $894.00 for medication. I NEVER received the medication, and this company has completely ghosted me. This company is a complete fraud and will not contact me or issue me a refund. Please do yourself a favor and do not give these people any money. This is a complete SCAM. I want my money refunded today!

          • Initial Complaint

            11/13/2024

            Complaint Type:
            Product Issues
            Status:
            BBB unable to locate business
            I went through the future health application and enrolled for the program . I never received the medication . Then I called customer service requesting a refund they said refunds are not allowed . Then I asked to deactivate my account and issue a refund since I never received the medication. Then I called again to ask to reactivate my subscription however I still did not receive medication they said they reactivated my account and a ** will reach out to me for initial consultation . I was charged again. I explained this to the provider and she stated she will ensure I do not get double charged and this is not a scam. Till now I have not received a refund .

          • Initial Complaint

            11/13/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            BBB unable to locate business
            I entered into an agreement for a medication for a cost of $129 monthly, but wasnt made aware of a $300-$400 shipping fee. I declined and am attempting to get my $129 back that was initially charged before I knew about the shipping charge. $129 is for a consultation fee, but *** not had one. Im told they are working on my refund, but its been over a month and no refund has been issued. I told them I would report them, so I am doing so now.

          • Initial Complaint

            08/22/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            On June 20, 2024, my credit card was charged as follows:FUTURHEALTH.$594.00. Transaction number on my ***** Fargo card is: #*********HWOOD00078JX. The charge is fraudulent. In my inquiries I found an 800# and phoned. The customer service agent who told me she is located offshore, said neither my name nor three email addresses I have at my disposal were in her database. In other words I do not exist. To contact the company using their website offers only a form to fill out a form which I have done without success. Please intervene and have them credit the full amount back to my account. Sincerely,*****************************

          • Initial Complaint

            08/05/2024

            Complaint Type:
            Billing Issues
            Status:
            BBB unable to locate business
            I have been charged for three months of services/products when I only received one month.I have called and been told that they would escalate and I would hear back in ********************************** received a response to my emails.I am being told they cannot transfer me to an accounting department or anyone that can handle the dispute.Charges were for prescription/and use of an app. Neither were available after the first month. Several messages were sent through the app with no response. I have not received medication but have been charged two additional times.3 months charged when only one month provided.

          • Initial Complaint

            03/25/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I was looking into some product that helped with losing weight. The FIRST amount of FUTURE HEALTH, said the program was $99.. I thought that seemed pretty fair so I applied the payment for that with my credit card . A few pages over I am being thanked for now a total of $567 . As soon as I saw that total I contacted future health via email to CANCEL and I have not heard back from them, and it has been three days. The day I sent that email to cancel was March 21. I have attached the email that I sent to FUTURE HEALTH ti cancel my order.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          NR

          This business is not BBB Accredited

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          Reasons for BBB Rating

          Contact Information

          15 Engle St

          Englewood, NJ 07631-2936

          (201) 608-5161

          Customer Complaints Summary

          7 total complaints in the last 3 years.

          7 complaints closed in the last 12 months.

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